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J.D. Power: Mini, Lexus again offer most satisfying sales experience

JD Power has released its annual Sales Satisfaction Index Study, and once again Mini and Lexus have taken top honors. Overall, buyers are more satisfied with the auto-buying sales experience than they were last year, with those surveyed reporting an average score of 664 points on a 1,000-point scale. That's up from 648 in 2011. Dealer satisfaction also increased by five points over last year as well.
All told, Lexus brought home an index score of 737, which was high enough to put it atop the luxury brands for the second year in a row. JD Power says Infiniti came in second in that category with a score of 728 and Cadillac rounded out the podium with it's rating of 725. Speaking of Infiniti, that brand saw the single largest jump in sales satisfaction of any brand on the survey, popping up 52 index points over 2011.
Among mass-market brands, Mini ranked highest with a score of 712, followed closely by Buick with 706 and GMC farther down the line with 683. You can check out the full press release below for more information.

Hurricane Sandy cost automakers 15,000 vehicles, may have ruined up to 200k

Hurricane Sandy was the largest Atlantic storm in US history, and its total economic impact is just now coming into view. According to Automotive News, Toyota, Chrysler, Nissan and Honda are set to scrap around 15,000 new vehicles ruined by the storm. Nissan alone accounts for about 40 percent of those, with 6,000 Nissan and Infiniti models deeded "un-saleable" due to damage. The company saw 56 dealerships shuttered due to the storm, but 51 of those have since reopened.
Toyota, meanwhile, had some 4,000 vehicles at its Newark port facility, and of those, 3,000 may be scrapped. An additional 825 were dealer inventory when they were ruined. Honda and Acura dealers are reportedly sending 3,440 vehicles to the salvage yard. By comparison, Chrysler weathered the storm fairly well with 825 units destroyed, while Hyundai suffered only 400 lost units and Kia scrapped around 200.
As you may recall, Fisker also suffered some losses, and Automotive News reports the manufacturer saw 320 Karma models damaged beyond repair. Ford and General Motors have yet to come up with estimates, and no automaker has commented on the full cost of replacing the vehicles.

2019 Infiniti QX60 and QX80 Limited, now with more chrome, Alcantara

Just ahead of the New York Auto Show, we get our first glimpse at new trims on the 2019 Infiniti QX60 and the refreshed 2019 Infiniti QX80. The Limited trim is the range topping spec for both crossovers and adds some new colors, trims and visual changes you won't find on lower-tier models. Pricing hasn't been announced, but the new models will be on sale this summer. The QX60 is Infiniti's best-selling model. The 2019 QX60 Limited has a new dark chrome finish on the grille, fog lights and door moldings. The roof rails, cross bars and rear bumper also get a darker finish. There are new 20-inch wheels that are exclusive to the Limited model. Inside, the QX60 Limited gets new trim with contrasting stitching, leather-wrapped grab handles, dark silver wood accents, quilted leather seats and door panels, and unique floor and cargo mats. Similar treatments can be found on the 2019 QX80. The Limited model gets 22-inch wheels, stainless-steel running boards, satin chrome trim and roof rails, and a unique design on the front and rear bumpers. There's also one exclusive paint color, Anthracite Gray. Inside, the QX80 Limited has a two-tone leather and Alcantara interior. It also gets some slick looking matte-silver wood trim. Other features include illuminated kick plates, puddle lights and special floor and cargo mats. Related Video: This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings.