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Mystery shoppers love Infiniti, hate Tesla

Infiniti, followed by Lexus tied with Mercedes-Benz took the top two spots for best sales experience according to mystery shoppers from the latest Pied Piper Prospect Satisfaction Index, while EV manufacturer Tesla recorded the lowest overall score. Not surprisingly, premium brands dominated the top ranks. Including the three already mentioned, luxury brands occupied seven of the top ten spots and included Audi, BMW, Porsche, and the only American brand to crack the upper echelon, Cadillac. Toyota, Volkswagen, and Nissan rounded out the first ten positions. The news for domestic automakers isn't good. Aside from Caddy, the only other star-spangled automaker to score above the industry average is Chrysler. The rest of FCA, most of GM, and all of Ford fell below the line. But Pied Piper's mystery shoppers handed Tesla the biggest walloping – the company is ten full points below the next lowest brand, Volvo, and its score of 86 is 17 below the average of 103. It's baffling, considering the company's touted direct-sales model. "Tesla leaves me scratching my head," Fred O'Hagan, Pied Piper's president and CEO, told Wards Auto. "They own all of their stores, so you would think each one would be doing the same thing. But they're not. Tesla is consistent in its inconsistencies." O'Hagan added that there's a "huge variation" in Tesla's store-to-store effectiveness, and that in some cases, shoppers found showroom workers that acted more like "museum curators," Wards Auto reports. It might be popular to call Tesla the Apple of the car world, but based on Pied Piper's work, the brand has a long way to go to emulate the uniform shopping experience of an Apple Store. The news might be bad for Tesla, but even for the brands that scored below average, there's cause for celebration. Only Tesla and Mini lost points in this year's rankings, and only Mercedes and Lincoln held steady. Every other brand, including Infiniti, which topped the index for the first time, gained at least one point. The biggest improvements belong to Porsche, Land Rover, and Mitsubishi, which all jumped five points. Pied Piper's annual Prospect Satisfaction Index uses mystery shoppers – over 6,100 this year – from across the country to assess dealers and generate rankings from over 50 individual factors. News Source: Pied Piper via WardsAuto Green Audi BMW Cadillac Chrysler Infiniti Lexus Mercedes-Benz Nissan Tesla Toyota Car Buying Car Dealers study

Lexus LX 600 first impressions, a $485k Rolls and old Dodge Vipers | Autoblog Podcast #718

In this episode of the Autoblog Podcast, Editor-in-Chief Greg Migliore is joined by Associate Editor Byron Hurd for a packed hour of Rolls-Royce, Infiniti, Lexus and early Dodge Viper content. The two start by talking about what they've been driving, kicking off with the 2022 Toyota Land Cruiser Lexus LX 600, followed by stores from Greg's road trip in an Infiniti QX55. From there, it's on to the $485,000 Rolls-Royce Ghost Black Badge that Byron was loaned for a weekend lake cottage getaway. After that, they celebrate Autoblog Podcast #718 with some Porsche Cayman and Boxster anecdotes, followed by Byron's used vehicle spotlight on the early Dodge Viper.  Autoblog Podcast #718 Get The Podcast Apple Podcasts – Subscribe to the Autoblog Podcast in iTunes Spotify – Subscribe to the Autoblog Podcast on Spotify RSS – Add the Autoblog Podcast feed to your RSS aggregator MP3 – Download the MP3 directly Rundown Cars we're driving 2022 Lexus LX 600 2022 Infiniti QX55 2022 Rolls-Royce Ghost Black Badge Used Vehicle Spotlight1992-2002 Dodge Viper Feedback Email – Podcast@Autoblog.com Review the show on Apple Podcasts Autoblog is now live on your smart speakers and voice assistants with the audio Autoblog Daily Digest. Say “Hey Google, play the news from Autoblog” or "Alexa, open Autoblog" to get your favorite car website in audio form every day. A narrator will take you through the biggest stories or break down one of our comprehensive test drives. Related video: This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings. 2022 Porsche 718 Cayman GT4 RS at the 2021 LA Auto Show

Grand Prix of the Americas, Day 1 Recap: a city arose in the fields, and it was good

The Circuit of the Americas is the miracle in the fields, the track that no one thought would be finished in time to hold its appointed race. But the Texans got past the turmoil, and even though the heavy machinery was still working on dirt roads as July, come November 18 there was a beautiful, and completed, Formula 1 facility for Travis County to call its own. It was dusty, sure. But it was done, and F1 could come to town.
Infiniti, sponsors of Red Bull Racing, invited Autoblog to watch the first grand prix in America since 2007, and the first GP on a dedicated F1 course since the Phoenix street circuit in 1991. Here's a little recap of what we saw and fount out on day one.