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Mystery shoppers love Infiniti, hate Tesla

Infiniti, followed by Lexus tied with Mercedes-Benz took the top two spots for best sales experience according to mystery shoppers from the latest Pied Piper Prospect Satisfaction Index, while EV manufacturer Tesla recorded the lowest overall score. Not surprisingly, premium brands dominated the top ranks. Including the three already mentioned, luxury brands occupied seven of the top ten spots and included Audi, BMW, Porsche, and the only American brand to crack the upper echelon, Cadillac. Toyota, Volkswagen, and Nissan rounded out the first ten positions. The news for domestic automakers isn't good. Aside from Caddy, the only other star-spangled automaker to score above the industry average is Chrysler. The rest of FCA, most of GM, and all of Ford fell below the line. But Pied Piper's mystery shoppers handed Tesla the biggest walloping – the company is ten full points below the next lowest brand, Volvo, and its score of 86 is 17 below the average of 103. It's baffling, considering the company's touted direct-sales model. "Tesla leaves me scratching my head," Fred O'Hagan, Pied Piper's president and CEO, told Wards Auto. "They own all of their stores, so you would think each one would be doing the same thing. But they're not. Tesla is consistent in its inconsistencies." O'Hagan added that there's a "huge variation" in Tesla's store-to-store effectiveness, and that in some cases, shoppers found showroom workers that acted more like "museum curators," Wards Auto reports. It might be popular to call Tesla the Apple of the car world, but based on Pied Piper's work, the brand has a long way to go to emulate the uniform shopping experience of an Apple Store. The news might be bad for Tesla, but even for the brands that scored below average, there's cause for celebration. Only Tesla and Mini lost points in this year's rankings, and only Mercedes and Lincoln held steady. Every other brand, including Infiniti, which topped the index for the first time, gained at least one point. The biggest improvements belong to Porsche, Land Rover, and Mitsubishi, which all jumped five points. Pied Piper's annual Prospect Satisfaction Index uses mystery shoppers – over 6,100 this year – from across the country to assess dealers and generate rankings from over 50 individual factors. News Source: Pied Piper via WardsAuto Green Audi BMW Cadillac Chrysler Infiniti Lexus Mercedes-Benz Nissan Tesla Toyota Car Buying Car Dealers study

Final Recap: Days 2 and 3 notes, quotes, and takeaways from the US Grand Prix

The Texas grass no longer rustles with 2.4-liter V8 exhaust blown at 18,000 revs, the Texas dust is no longer raised by hard-compound Pirellis. We saw a lot and learned a lot while we were there as guests of Infiniti, and after our Day 1 and race recaps, here are the bits left over from our time spent with the carmaker and Red Bull Racing, including thoughts on a "wicked" race, Christian Horner's quest for a more level playing field, Infiniti "going longer and deeper," and why Mario Andretti should get a police escort at the beginning of a race but not a microphone at the end...

2022 Infiniti QX55 First Drive Review | A gorgeous value

Looking at the luxury crossover market, you can probably guess that there’s a clear demand for fastback variants. All the German automakers offer multiple coupe-like crossovers. The rest of the industry hasn't been so sure, including Infiniti, which didn't originally plan to offer a rakish version of its QX50. Yet here is the 2022 Infiniti QX55, and it's the direct result of customer demand. The people wanted it, so Infiniti brought it.   The company didnÂ’t just stop with the low, curvy roofline, though. The front fascia features a wavy, almost sculptural grille, a deeper chin spoiler and crisp black accents around the outboard grilles. The rear gets wider taillights with pronounced LED segments and a diffuser between the tailpipes. The license plate has been moved to the bumper, too, so that you get a big Infiniti badge and proud brand lettering across the hatch. On top of that, every QX55 gets big 20-inch wheels. These detail changes, plus the new roof make this not only a much more attractive-looking iteration of the QX50 but also arguably the best-looking crossover “coupe” in the segment. InfinitiÂ’s flowing design language naturally complements the QX55Â’s shape, and it looks almost like it was designed to be this way in the first place, whereas competitorÂ’s SUV coupes tend to look like afterthoughts. Mechanically, the QX55 is nearly identical to its boxier QX50 sibling. The only main distinctions are that the QX55 comes with all-wheel drive as standard, and the new body actually improved chassis rigidity by 10%. The engine is the same turbocharged, variable-compression 2.0-liter four-cylinder from the QX50 making the same 268 horsepower and 280 pound-feet of torque. Fuel economy is also identical at 22 mpg city, 28 mpg highway and 25 mpg combined. Power goes through a CVT, which again, is basically the same as the QX50Â’s. ItÂ’s not the smoothest engine in the segment, but itÂ’s a responsive and playful one, delivering great low-end torque. The CVT is smooth and reacts quickly to acceleration demands. It has a manual mode that works decently, too, but you never have full manual control. So you might as well let it do things automatically, which is no bad thing. As for the ride and handling, the QX55, even with its extra rigidity, feels just like the QX50. It has a soft, plush ride and an extremely quiet cabin befitting a luxury car. But when itÂ’s time to corner, itÂ’s deeply disappointing. ThereÂ’s lots of body roll and understeer.