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Car buyers are paying big money for technology they don't use

J.D. Power released the results of its Tech Experience Index study that measures "how much owners like [in-car] technologies and how many problems they experience with them." Among the study's findings, automakers are loading vehicles with more software and digital experiences that owners claim they never learn how to use or decide they don't need. For example, owners report to J.D. Power that gesture controls, like those used by BMW (spinning a finger, for instance, can raise or lower the audio volume), don't improve the overall ownership experience. In fact, gesture controls received the lowest overall satisfaction score in the study for a second consecutive year. In another example, the study found that 61% of owners claim never having used "in-vehicle digital market technology," while 51% of respondents said they didn't need it. Driver/passenger communication technology was another sore point with users, with 52% saying they have never used the technology, and 40% of those saying they have no need for it. (10 Features owners say they want, and 7 they really don't). Conversely, some technologies are well received by owners. For American owners, rear-view cameras and so-called "ground view" cameras were among the top three desired technologies. We assume that "ground view" is a surround-view or 360-degree camera system. The one-pedal driving possible in a number of EV's with adjustable regen braking also scored very high marks and few claimed issues.  While it could be argued that owners who don't want to use a specific piece of technology should just avoid using it, the reality is that all of these unused features add cost to the final price of any vehicle. Considering that the average transaction price of a new vehicle hit a record $45,031 in September of 2021, controlling spiraling costs is a big deal. J.D. Power's survey results found that dealerships can play a big role in explaining new technology to buyers. Scores for some technologies like trailer assistance received higher scores from owners who received training from their dealers. Unfortunately, 71% of owners say they were taught how to use tech from outside sources whereas only 30% learned from a dealer. The results of this study are the product of responses from 110,827 owners of current model-year vehicles that J.D. Power surveyed after 90 days of ownership from February through July 2021.

2019 Volkswagen Jetta GLI vs. sport compact sedans: How they compare on paper

Hot hatchbacks may be stealing the headlines, but they're not the only way to get cheap speed. There are actually a number of small sporty sedans on the market, too, in case you want that more formal roofline. The recently revealed 2019 Volkswagen Jetta GLI highlighted these vehicles, so we figured we'd take a look at the specifications and see how they compare to each other. Our contenders are the aforementioned VW, along with the 2019 Honda Civic Si, 2019 Subaru WRX and 2019 Hyundai Elantra Sport. All four start under $30,000 and offer more than 200 horsepower. And of course, they all have trunks. In our comparison, we'll look at each car's powertrain comparing horsepower and torque. We'll also look at practicalities such as interior space, fuel economy and pricing. You can see the raw numbers in the chart below, followed by additional analysis and links to reviews. If you'd like to compare any of these cars with a different group, be sure to check out our car comparison tool. Engines and drivetrains Performance, and particularly power, is likely a priority for a sporty sedan buyer, and there's a clear leader: the Subaru WRX. At 268 horsepower, it's 40 ponies ahead of the next most potent car, the 228-horsepower Jetta GLI. It also ties the GLI for torque at 258 pound-feet. Both cars also support the old adage that "there's no replacement for displacement," since each have 2.0-liter engines while the Hyundai has a 1.6-liter unit and the Honda engine only displaces 1.5 liters. The Hyundai and Honda are nearly tied for power and torque, too, at roughly 200 horsepower and 195 pound-feet of torque. Another bonus for the Subaru is its standard all-wheel-drive system, which is handy for power delivery, lateral grip and for inclement weather. While the Jetta GLI and Civic Si are front-drive only, they do feature mechanical limited-slip differentials to enhance traction under power. The Elantra Sport makes do with electronic aids and an open differential. We're pleased that all four of these cars offer manual transmissions, too. But if you do want or need an automatic transmission, the VW, Subaru and Hyundai have you covered. The VW and Hyundai rely on seven-speed dual-clutch transmissions, and the Subaru uses a CVT with eight preset ratios for manual mode shifting. The Civic Si, though, is manual only (and it's an excellent manual at that).

Hyundai dealerships getting global makeover

In the near future, almost no matter where you're at in the world - whether in Mexico or France - you may not be able to tell an immediate difference between Hyundai dealers. The Korean brand plans to remove some of the diversity from its showrooms in favor of a unified design everywhere outside of the US by about 2020.
The plan is called the Global Dealership Space Identity, and the end result features a modern, open showroom with floor-to-ceiling glass to look in and a bronze-colored roof section (pictured above). The goal of the unified design "is to strengthen our Modern Premium brand consistency across all dealerships, proving premium emotional experiences related to our brand and increase interaction with customers," said Hyundai spokesperson Sookjin Hwang to Autoblog via email.
The ball is already rolling on the plan with the cues being implemented at new dealers in Mexico and about 42 other showrooms worldwide. In the future even Canada may use it, according to Automotive News. "Hyundai Motor plans to fully implement the new identity worldwide within five years (2014~2018). The exact timing for each country will be different."