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What do J.D. Power's quality ratings really measure?

Check these recently released J.D. Power Initial Quality Study (IQS) results. Do they raise any questions in your mind? Premium sports-car maker Porsche sits in first place for the third straight year, so are Porsches really the best-built cars in the U.S. market? Korean brands Kia and Hyundai are second and fourth, so are Korean vehicles suddenly better than their US, European, and Japanese competitors? Are workaday Chevrolets (seventh place) better than premium Buicks (11th), and Buicks better than luxury Cadillacs (21st), even though all are assembled in General Motors plants with the same processes and many shared parts? Are Japanese Acuras (26th) worse than German Volkswagens (24th)? And is "quality" really what it used to be (and what most perceive it to be), a measure of build excellence? Or has it evolved into much more a measure of likeability and ease of use? To properly analyze these widely watched results, we must first understand what IQS actually studies, and what the numerical scores really mean. First, as its name indicates, it's all about "initial" quality, measured by problems reported by new-vehicle owners in their first 90 days of ownership. If something breaks or falls off four months in, it doesn't count here. Second, the scores are problems per 100 vehicles, or PP100. So Power's 2015 IQS industry average of 112 PP100 translates to just 1.12 reported problems per vehicle. Third, no attempt is made to differentiate BIG problems from minor ones. Thus a transmission or engine failure counts the same as a squeaky glove box door, tricky phone pairing, inconsistent voice recognition, or anything else that annoys the owner. Traditionally, a high-quality vehicle is one that is well-bolted together. It doesn't leak, squeak, rattle, shed parts, show gaps between panels, or break down and leave you stranded. By this standard, there are very few poor-quality new vehicles in today's U.S. market. But what "quality" should not mean, is subjective likeability: ease of operation of the radio, climate controls, or seat adjusters, phone pairing, music downloading, sizes of touch pads on an infotainment screen, quickness of system response, or accuracy of voice-recognition. These are ergonomic "human factors" issues, not "quality" problems. Yet these kinds of pleasability issues are now dominating today's JDP "quality" ratings.

Hyundai-Kia names former Audi, Lamborghini, Bentley designer as design chief

Luc Donckerwolke, former designer for both Bentley, Audi and Lamborghini, is succeeding Peter Schreyer as the lead designer for both Hyundai and Kia. This follows a significant shuffle within the Korean automaker's upper management. Schreyer — himself a former Volkswagen Group designer — will head design management. Chung Eui-sun, the son of company chairman and CEO Chung Mong-koo, was promoted as executive vice chairman. The head of Hyundai Motor America, Kyung Soo-lee, is leaving his position after just more than a year on the job. That's a lot of moving pieces at the top of Korea's largest automaker. Donckerwolke has been with Hyundai-Kia since 2015 when he left the Volkswagen Group to take over Genesis design. Some of his most famous designs include the Lamborghini Murcielago, Lamborghini Gallardo, Bentley Flying Spur and Bentley EXP 10 Speed 6. Schreyer led the design of the original Audi TT and has helped push forward Hyundai and Kia. The pair's influence can be seen and felt throughout the company's lineup. According to Reuters, part of the shakeup within the leadership follows a company announcement that third-quarter profits have fallen, sending shares to their lowest level in nine years. Related Video:

Hyundai Palisade three-row crossover interior spied for the first time

Most other mainstream automakers have full-size three-row crossovers, but not the two Korean automakers. That's about to change. The Kia Telluride and Hyundai Palisade have both been previewed in concept form, but are making their way into the public eye. These new spy photos give us a good look at the new Hyundai's interior. It looks like a more premium environment than the one in the recently introduced 2019 Hyundai Santa Fe. Specifically, note the separate bands of silver buttons and other bits of alloy trim. These are different pieces than what you'll find in other Hyundai models, and are almost reminiscent of the original Hyundai Genesis cabin. However, it does seem to share the new Santa Fe's floating center screen and steering wheel. It's difficult to see if the digital instrument cluster carries over, too. The rear seats have been folded completely flat and we can see what appears to be power-folding controls. There also seem to be bins on each side of the third row, but they could also just be missing cupholder units. That seems likely since cupholder count is a pretty key three-row family crossover element (the Subaru Ascent has 19). The exterior is upright and boxy, though it's difficult to see through the camouflage if some of the Santa Fe's curves carried over. Even through the covering, the grille and headlights are definitely familiar. Expect some other elements from the Hyundai Grandmaster concept to make it to production, too. Related Video: Featured Gallery Hyundai Palisade 3-Row Crossover Spy Photos View 14 Photos Image Credit: KGP Photography Spy Photos Hyundai Crossover SUV hyundai palisade