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Car buyers are paying big money for technology they don't use

J.D. Power released the results of its Tech Experience Index study that measures "how much owners like [in-car] technologies and how many problems they experience with them." Among the study's findings, automakers are loading vehicles with more software and digital experiences that owners claim they never learn how to use or decide they don't need. For example, owners report to J.D. Power that gesture controls, like those used by BMW (spinning a finger, for instance, can raise or lower the audio volume), don't improve the overall ownership experience. In fact, gesture controls received the lowest overall satisfaction score in the study for a second consecutive year. In another example, the study found that 61% of owners claim never having used "in-vehicle digital market technology," while 51% of respondents said they didn't need it. Driver/passenger communication technology was another sore point with users, with 52% saying they have never used the technology, and 40% of those saying they have no need for it. (10 Features owners say they want, and 7 they really don't). Conversely, some technologies are well received by owners. For American owners, rear-view cameras and so-called "ground view" cameras were among the top three desired technologies. We assume that "ground view" is a surround-view or 360-degree camera system. The one-pedal driving possible in a number of EV's with adjustable regen braking also scored very high marks and few claimed issues.  While it could be argued that owners who don't want to use a specific piece of technology should just avoid using it, the reality is that all of these unused features add cost to the final price of any vehicle. Considering that the average transaction price of a new vehicle hit a record $45,031 in September of 2021, controlling spiraling costs is a big deal. J.D. Power's survey results found that dealerships can play a big role in explaining new technology to buyers. Scores for some technologies like trailer assistance received higher scores from owners who received training from their dealers. Unfortunately, 71% of owners say they were taught how to use tech from outside sources whereas only 30% learned from a dealer. The results of this study are the product of responses from 110,827 owners of current model-year vehicles that J.D. Power surveyed after 90 days of ownership from February through July 2021.

Hyundai announces upcoming Creta sub-compact crossover

The market for subcompact SUVs is booming, and the next automaker to get in on the action will be Hyundai. The Korean automaker has not only announced the imminent arrival of its first subcompact crossover, but has given it a name, as well. Like some of its other crossovers, Hyundai's forthcoming baby high-rider takes its name from a geographical place – but unlike the Tucson and Santa Fe, the discontinued Veracruz, or the conceptual Santa Cruz, that place isn't in North America. The name Creta is derived from the Greek isle of Crete, and is meant to evoke the notion of creativity, says Hyundai. (The marketing team is evidently hoping people don't associate it with the term "cretin" in the process.) The model is slated to launch in India sometime in the second half of this year, but whether it makes its little way to US showrooms remains to be seen. Wherever it is sold, however, the Hyundai Creta will ostensibly take on the likes of the Chevy Trax, Fiat 500X, Jeep Renegade, Mazda CX-3, Nissan Juke and Honda HR-V/Vezel in this burgeoning segment. Hyundai Motor Reveals Name Of New Global Sub-compact SUV: 'Creta' - Creta is the first sub-compact SUV model to be developed by Hyundai Motor - Global launch will start in India, in second half of 2015 June 2, 2015 - Hyundai Motor Company has today announced the name of its first sub-compact SUV: 'Creta'. The global roll-out of this all-new model will start in the second half of 2015 in India. The name 'Creta' derives primarily from the name for Crete, the largest of the Greek islands. Situated in the Mediterranean Sea, Crete was the focal point for Greece's global prowess in trade and culture, in its heyday connecting Europe, Asia and Africa. Creta will be an influential global model for the Hyundai Motor brand in one of the fastest-growing vehicle segments, helping the company to reach out to many more consumers in new and established international markets. Consistent with the core concepts underpinning Hyundai Motor's Modern Premium brand direction – SIMPLE, CREATIVE, CARING – the 'Creta' name is simple and easy to remember. Pronunciation of Creta deliberately evokes welcome similarities with the term 'creative', and draws on positive associations with the Mediterranean island of Crete, which is famed for combining a relaxed and tranquil environment with a vibrant, energetic approach to outdoor activities.

2017 Hyundai Elantra priced from $17,985

The 2017 Hyundai Elantra arrives at dealers in January with a new design and expanded range of tech for a starting price of $17,985 (including $835 destination), which gives buyers access to the latest vehicle's improvements for $100 less than the MSRP of the 2016 model. It also means the Hyundai comes in about $1,500 less than a base 2016 Honda Civic that just won the 2016 North American Car of the Year. The Elantra SE and Limited trims both use a 2.0-liter four-cylinder running on the Atkinson cycle that makes 147 horsepower and 132 pound-feet of torque. The company offers the base SE with a six-speed manual, but the six-speed automatic takes the model's price to $18,985. The SE doesn't come with too many frills, but the $800 Popular Equipment Package on the automatic adds features like a 7-inch Display Audio system with Apple CarPlay and Android Auto support, a rearview camera, and cruise control. For another $1,300, the Tech Package provides LED running lights, blind spot detection, dual-zone climate control, heated front seats, and more. The Limited trim only comes with the six-speed automatic and starts $23,185. It gets expanded standard features like leather seats and LED taillights. A $2,500 Tech Package adds things like an 8-inch infotainment system with navigation, upgraded stereo, and sunroof. The $1,900 Ultimate Package then bundles HID headlights, memory seats, automatic emergency braking, lane-keeping assist, and smart cruise control. Hyundai will announce pricing and details for the Eco trim closer to the launch this spring. The model will use a turbocharged 1.4-liter four-cylinder and seven-speed dual-clutch gearbox to get an estimated 35 miles per gallon combined fuel economy. There will also be a Sport model later in the year, but the automaker hasn't announced any further details of that model yet. Related Video: X ALL-NEW 2017 HYUNDAI ELANTRA PRICED AT $100 LESS THAN THE AWARD-WINNING MODEL IT REPLACES - STARTS AT $17,150 Value-Packed Elantra Offers Leading Technology and Generous Amenities Including Automatic Emergency Braking with Pedestrian Detection, Smart Cruise Control and Dynamic Bending Light FOUNTAIN VALLEY, Calif. Jan. 15, 2016 – Hyundai Motor America today announced pricing for the all-new 2017 Elantra starting at $17,150.