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AWD turbodiesel Equinox, Terrain dropped for 2020

Citing low demand, General Motors is dropping the AWD diesel options off the Chevrolet Equinox and GMC Terrain roster. Chevrolet spokesman Kevin Kelly confirmed to CarsDirect that for 2020, the diesel versions of these SUVs will only be offered with front-wheel-drive. CarsDirect notes that with the AWD diesel Equinox and Terrain gone, the only AWD diesel option in this class is the Mazda CX-5 Skyactiv diesel, which is significantly more expensive: As the AWD diesel CX-5 is only available in a fully loaded Signature specification, the $42,045 price tag is almost $10k heftier than the cheapest comparable Equinox, the AWD 1.6-liter diesel LT which starts from $32,495. The 2019 GMC Terrain AWD SLE costs $34,795 in comparison, which works out to being around $7,200 cheaper than the Mazda. The higher trim levels for the Equinox and Terrain are Premier and SLT, respectively. Some reasoning behind the AWD diesel GM SUV's low uptake is their own price difference to base FWD gasoline models: you can get a 1.5-liter Equinox for less than §25,000 listed. While the 2.2-liter Mazda has plenty more power at 168 hp and 290 lb-ft, compared to 137hp and 240 lb-ft in the 1.6-liter GM SUVs, the Equinox and Terrain are notably more frugal – they are rated 32mpg combined, while the Mazda can manage 28 mpg. With better fuel economy and a significantly lower list price, the General Motors twins are at least more wallet-friendly when it comes to numbers, and as the vehicles will cease to be built in that configuration there's likely to be some cash on the hood on ones in stock. News Source: CarsDirectImage Credit: Chevrolet Chevrolet GM GMC confirmed gmc terrain chevrolet equinox

GMC Canyon Denali Interior Review: THE luxury midsize truck

Over the past couple of years, GMC has been getting serious about being more than just a rebrand of Chevy trucks and SUVs. The same goes for the luxury Denali line. Among the beneficiaries of this push for differentiation is the latest Canyon. On top of only being available with the wide-track layout and the most powerful engines, it gets a Denali trim that is unequivocally the most luxurious midsize truck in the segment. The GMC Canyon Denali could even be described as a luxury midsize truck, of which there are no others. And it all comes down to what GMC has done with the interior. Open the door, and the upgrades are immediately obvious. There's leather everywhere. It's on the dash, the door panels, center console and doors. And it has nice details with the perforation and quilted stitching. The seatbacks get embroidered Denali logos and contrasting leather panels, too. The feel is more rugged than supple, but it is a truck after all, and the materials feel like they'll wear nicely.  Then you notice the wood trim. The real wood trim. It's subtle, just adorning a strip along the top of the dash and the front door panels, but the light brown color stands out against the black leather and plastic elsewhere. It's got a natural, open-pore finish that highlights the material, and the strip in the dash gets extra laser-cut details. The branding consisting of DENALI, some stylish strakes and the coordinates of Denali, the mountain, are crisp and clear. Throw in plenty of shiny chrome, and the same quality-feeling buttons and knobs (the knurling details on the knobs are particularly nice), and just on trimmings alone, it's obvious the Denali is the most plush little truck. The seats themselves are solid, though not particularly exceptional. The front seats are a bit flat, but they're also very roomy. On the Denali, the driver's seat has eight-way power adjustability with memory, and the passenger has six-way power adjustability. Heating and ventilation are included, too. Leg, head and shoulder room are also all excellent up front. The rear seat, like the rest of the segment, has enough room for adults, though legroom is a tad tight, with knees likely brushing the front seat backs. The seat bases in the rear are split with storage underneath, although it's not particularly useful. Besides its meager volume and awkward shape, much of it is taken up with the jack.

Car owners getting more irritated with their repair experiences, study says

The J.D. Power U.S. Customer Service Index Study (CSI) is a barometer of a vehicle owner's happiness with the service experience. While it wasn't all bad in the 2023 study, the overall owner satisfaction score dropped. This year's tally of 846 out of 1,000 is two points down from 2022, the 43-year-old study's first decline in more than 28 years, and one point down from 2021. However, the overall score remains well up from the pre-pandemic scores of 821 in 2018 and 837 in 2020. The study claims the stumbling block is the horde of BEV launches. The flood into the new energy space has created a recall rate among EVs that's more than double the rate for ICE vehicles. Furthermore, dealership service department knowledge of EVs isn't on par with internal combustion engine expertise, leaving EV owners less satisfied with service advisors compared to ICE owners. Chris Sutton, VP of automotive retail at J.D. Power, said, "As training programs for service advisors and technicians evolve, EV service quality and customer experience must address both the vehicle and the unique customer needs. The EV segment has the potential to spur massive convenience improvements in how customers service their vehicles — but weÂ’re not seeing the benefits yet." Matters are slightly worse for all owners, though, with labor and parts shortages contributing to longer wait times for service appointments. The CSI study surveys owners and lessees of one- to three-year-old vehicles to gauge their happiness with service at franchised dealer or aftermarket service facilities for maintenance or repair work. The criteria in order of importance are service quality (32%); service advisor (19%); vehicle pick-up (19%); service facility (15%); and service initiation (15%). Lexus retains the top spot for luxury brands, giving it three wins in four years. The Japanese automaker won in 2020 as well, its run interrupted by Porsche in 2021. Cadillac, Infiniti and Acura complete the luxury top 5.  For mass-market cars, Mitsubishi wins again after a victory in 2021 and falling to fourth last year. It's followed by Mazda, Buick, Subaru and Mini.  Considering the different service needs and service experience of different body styles, the study has broken results out by segment for the first time. Lexus earned a second victory thanks to winning the premium SUV segment, and Mitsubishi earned a second victory by winning the mass-market SUV/minivan category.