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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

2020 Chevrolet Tahoe, Suburban and GMC Yukon all spied with production lights

One of our spy photographers just caught a smattering of full-size GM SUVs out testing, including the Chevrolet Tahoe, Suburban and GMC Yukon. Previous spy photos of the next-generation of these big GM SUVs have revealed that GM is going with an independent rear suspension design, and these shots confirm the news once again with our best look at the hardware yet. Check them out from the rear, lined up like ducks in a row to see the beefy control arms down there. This will undoubtedly give the big SUVs a more compliant ride, and should bring it back into touch with the refinement from the Ford Expedition and Lincoln Navigator. The new bits we get to see with these shots are production headlights and taillights that are shaping up to look pretty neat. Most distinguishable are the GMC Yukon's LED DRLs. These look a lot like the C-shaped LEDs outlining the headlights on the Sierra, but they have an extra LED strip on top of the C. The parts of the taillights that we can see look significantly different than that found on the Sierra, showing GM is planning on having a great deal of differentiation there. We can sort of see through the mesh covering the grille to what appears to be a classic horizontal bar style front opening. Chevy is predictably dialing the crazy LED strip design back for the Tahoe and Suburban. The parts that are lit up look a whole lot like the headlight fixtures on the 2019 Silverado. That truck uses a stack of lights with the actual headlights separated from the DRLs. We can see the same thing going on here, with the headlight up top and curved LED DRL strip sitting below. It's tough to say if the designs are exactly alike, but we expect to see an extremely Silverado-esque look once all the camouflage comes off. Chevrolet's taillight design differs from its donor truck like the GMC, showing off a curved, vertical series of LEDs out back. Once production lights start popping up like this, we know the vehicle is moving closer to its end game. A reveal sometime later this year could be in the cards for GM's next batch of full-size SUVs. It certainly needs them quick, as Ford rockets ahead with increased Expedition production announced earlier this week.

2022 GMC Acadia gets small changes, price hike

GMC put conspicuous effort into the 2020 Acadia, adding a few more embellishments this year. For 2022 the Acadia gets another nuanced rework, the most important change being the elimination of both the base SL trim and the 2.5-liter four-cylinder engine. The Acadia SLE, the next trim level up from the SL, this year offers the 2.5-liter four-cylinder and 3.0-liter V6 in front-wheel-drive guise. Next year, the only engine available for the front-driver SLE will be the 2.0-liter turbocharged four-cylinder. The spec rearrangement jacks up the Acadia's barrier to entry to $35,995 for the new base model, a $5,000 increase over 2021. There's some give-and-take in the details to even out the exchange. Buyers this year needed to step up to the SLE in all-wheel-drive trim to get access to the 2.0-liter, which started at $38,295, and keeps that price for next year. But SLE pricing only goes up by $900 to swap the 2.0-liter for the 2.5-liter, not much money for a lot more power. The 2.5-liter produces 193 horsepower and 188 pound-feet of torque, the 2.0-liter makes 230 hp and 258 lb-ft. One more cut sees the Acadia AT4 with the five-passenger cabin struck from the menu, six- and seven-passenger seating the only choices. And one more swap sees the $495 Red Mahogany Metallic premium exterior paint replaced by the $495 Light Stone Metallic. Upgrades include new 18- and 20-inch wheel designs, and all 2022 Acadias get the Pro Safety Plus package standard. That installs driver assistance features such as Automatic Emergency Braking, IntelliBeam headlights, Front and Rear Park Assist, Forward Collision Alert, and Rear Cross Traffic Alert. And Traction Select, GMC's name for road surface and terrain modes, is also standard across the lineup.  The 2022 Acadia entered production at GM's Spring Hill, Tennessee plant at the end of last month, the configurator is live now. Related video: This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings.