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Satisfaction with dealer service rises, Lexus and GMC are tops

During the economic downturn, many car dealerships counteracted their slowing income by focusing on things that would set them apart from competition - things like the quality of customer service they provide. When the economy picked up and more sales and service followed, many also first invested those funds back into the business, improving their dealership facilities and service centers.
It looks like those investments are paying off, as J.D. Power and Associates' latest Customer Service Index Study shows that overall consumer satisfaction with dealer service has increased to 797 (on a 1,000-point scale), up from 787 in 2012 and 29 points higher than the score in 2011. The study also finds that people are more satisfied with the service they get at dealerships compared to independent service providers, despite the much higher average out-of-pocket cost per visit ($118 vs. $44).
Note, however, that this study only looks at how people are treated by a dealer's service department during the first three years of ownership (the survey is based on responses from 91,000 owners and lessees of 2008 to 2012 model year vehicles), so we're talking about the experience had when bringing a car in for repair or maintenance work, most likely under warranty. In fact, maintenance work is increasing in share and accounted for 77 percent of service visits (up from 72 percent in 2012 and 63 percent in 2011). This helps explain why customer satisfaction has also risen, since a properly maintained car is one that's less likely to require a dealer visit for an unexpected repair.

GM delivers best Q3 sales since 1980, 2.4M vehicles sold

People are a weird sort. Even after registering over 70 recalls through the first three-quarters of 2014, General Motors saw its best Q3 results since Jimmy Carter was in the White House, registering over 2.4 million global sales between June and September on the back of strong results in the US and China.
US sales were marshaled by good results for GM's pickups, the Chevrolet Silverado and GMC Sierra, which bumped the manufacturer's truck market share to 35.6 percent, up nearly three points from Q1 2014. Buick has seen healthy growth as well, with the Encore dominating its segment for the sixth month running.
It was China, though, that really bolstered GM's sales, as the company's efforts to top last year's record-setting 3.16 million units continued apace. Small SUV sales saw massive growth, with Encore, Chevrolet Trax and Captiva figures jumping 90 percent in Q3. Brand-wise, Chevrolet, Cadillac and Buick all saw sales gains in the PRC, with each recording double-digit year-over-year jumps. Cadillac sales alone were up 63 percent compared to the first nine months of 2013.

2024 GMC Sierra 1500 AT4X makes Duramax diesel standard

Changes are afoot for the 2024 GMC Sierra 1500 lineup. The one ringing the biggest bells for the off-roading crowd is the engine swap headed to the AT4X trim. Right now, if you want an AT4X you've got Hobson's choice of engines: The 6.2-liter EcoTec V8 with 420 horsepower and 460 pound-feet of torque. Next year, the 3.0-liter Duramax turbodiesel inline-six that's standard equipment on the AT4 and Denali Ultimate trims becomes the standard engine on the AT4X. The oil-burner makes 305 hp and 495 lb-ft., sent through the same ten-speed automatic the 6.2 V8 is yoked to. GM said around 20% of buyers have checked the Duramax box when buying a Sierra 1500 since the automaker released the upgraded engine for the 2023 model year — it's also offered on the SLE, Elevation, SLT, and Denali trims. The percentage should grow thanks to the diesel's low-speed grunt being one of the best "force multipliers" when traipsing over and through particularly challenging corners of the woods. The 6.2-liter will take the exhaust note crown over the diesel after the introduction of an active exhaust system with a Sport mode exclusively for the 6.2. Assuming no more changes to engine lineups before the 2024 Sierra arrives, the SLT, AT4, Denali, Denali Ultimate, and AT4X will have access to the active exhaust option.   GM Authority says the Duramax is getting another maximal friend in 2024, too. The 2.7-liter Turbo High-Output four-cylinder makes 310 hp and 430 lb-ft and is standard equipment on the entry-level Pro trim. the SLE, and Elevation trims will be renamed "TurboMax," which sounds like an Autobot, and that's not a bad thing. GM applied to trademark the name in January. The new moniker is headed to the Chevrolet Silverado as well, and we'd bet on exterior badging to let the world know.  Elsewhere around the Sierra, there will be two new exterior colors, Downpour Metallic and Thunderstorm Gray, mixable and matchable with two new aluminum wheel designs. And between those wheels, power retractable steps will be available for the Denali, Denali Ultimate, AT4 and AT4X trims. We'll be waiting to see how the steps differ from the GMC MultiPro Power Steps available now for $1,195.  Related video: This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings.