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Satisfaction with dealer service rises, Lexus and GMC are tops

During the economic downturn, many car dealerships counteracted their slowing income by focusing on things that would set them apart from competition - things like the quality of customer service they provide. When the economy picked up and more sales and service followed, many also first invested those funds back into the business, improving their dealership facilities and service centers.
It looks like those investments are paying off, as J.D. Power and Associates' latest Customer Service Index Study shows that overall consumer satisfaction with dealer service has increased to 797 (on a 1,000-point scale), up from 787 in 2012 and 29 points higher than the score in 2011. The study also finds that people are more satisfied with the service they get at dealerships compared to independent service providers, despite the much higher average out-of-pocket cost per visit ($118 vs. $44).
Note, however, that this study only looks at how people are treated by a dealer's service department during the first three years of ownership (the survey is based on responses from 91,000 owners and lessees of 2008 to 2012 model year vehicles), so we're talking about the experience had when bringing a car in for repair or maintenance work, most likely under warranty. In fact, maintenance work is increasing in share and accounted for 77 percent of service visits (up from 72 percent in 2012 and 63 percent in 2011). This helps explain why customer satisfaction has also risen, since a properly maintained car is one that's less likely to require a dealer visit for an unexpected repair.

2016 GMC Canyon Diesel Quick Spin [w/video]

The 2016 GMC Canyon Diesel and the 2016 Chevrolet Colorado Diesel are basically the same truck. This isn't really news – the two midsize pickups have been discussed side by side since their inception. If you stop reading right now, go to our First Drive story from last week, and replace "Colorado" with "Canyon," you won't miss a beat. Samesies. Looks-wise, the Canyon is a bit more polished overall than the Colorado on which its based. The front fascia has a more upscale, yet tough aura, the squared-off headlamps mimic those of the Sierra, and the alloy wheels – especially those on this SLT tester – are a premium touch. Inside the cabin, it's all carryover stuff from the Chevy truck, just with different badges and some unique color/trim combos. So it's a Colorado Diesel with a Canyon treatment. It's the typical GMC updo. But that's fine by me; this thing's a real sweetheart. Driving Notes Talk about smooth operator. This is one of the least harsh diesel engines I've ever tested, with low levels of vibration. Credit for that goes to the fancy German torque converter, as our own David Gluckman detailed in the Colorado First Drive. There's there's also very little in the way of turbo lag in this truck, aiding the silky character. I kind of miss the "turbo moment" woosh of power, but I'll happily trade that for total overall refinement. GMC hasn't released official fuel economy figures just yet, and my drive route wasn't exactly great for testing the ol' miles per gallon rating. I spent about 45 minutes slogging through traffic in Manhattan (perfect place for a diesel pickup, right?), before getting out onto the highway for another 45 or so. The combined trip returned numbers in the mid-20s, but I have to believe this truck can do better. The steering is vague, the body rolls – it drives like a pickup. That said, even though it's on the larger side of midsize, the Canyon is easy to maneuver, sight lines are great, and it's a generally pleasant-handling truck. The 2.8-liter Duramax diesel engine adds about 200 pounds to the Canyon's overall curb weight, but you don't notice from behind the wheel. Braking feel is smooth and solid, and the truck doesn't feel especially nose-heavy. Despite the anti-aero shape, the Canyon delivers a quiet ride with very little wind or road noise. Credit this to all the sound deadening material added to keep unpleasant diesel chugga-chugga-chugga noises out of the cabin.

GMC Safari GT, a rad-era hauler with custom-van swagger

The GMC Safari van, along with its Chevy Astro sibling, performed yeoman service ferrying passengers and hauling cargo for two decades starting in 1985. But one special variant, the Safari GT — and, at Chevrolet, the Astro RS — added an unexpected dollop of swagger. Those vans had a custom look that was straight out of the '70s "sin bin" era. One of those Safari GTs is up for grabs right now, fittingly, on the RADforsale auction site. The option package at both GMC and Chevrolet was coded BYP, the GT Sport Package, and it appears to have been offered from 1990 to 1994. Its defining element was the two-tone paint treatment shown here, with black on the lower body and the greenhouse, and your choice of white, silver, blue, gold, or red as the main body color. Blanked out rear quarter windows and "simulated air exhaust louvers" behind the middle side windows added a further bit of style (long-wheelbase XT versions skipped that flourish). Also included were a front air dam, blacked-out grille, aluminum rally wheels, and a sport suspension. This 1991 Safari GT appears to have been further sportified with a lower-body aero kit, a rooftop spoiler, and aftermarket wheels. This rear-wheel-drive, standard-wheelbase model is powered by a 4.3-liter V6 hooked to a four-speed automatic transmission. It has traveled a relatively low 126,000 miles and looks to be in exceptionally good shape — particularly given that most of these vans lived a hard life. At this writing, bidding stands at $5,100 with bidding to end May 21. That suggests this Astro GT will bring a strong price — but if you want one, you may be hard-pressed to find another.