1992 Gmc Sonoma Base Extended Cab Pickup 2-door 2.8l on 2040-cars

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Satisfaction with dealer service rises, Lexus and GMC are tops

During the economic downturn, many car dealerships counteracted their slowing income by focusing on things that would set them apart from competition - things like the quality of customer service they provide. When the economy picked up and more sales and service followed, many also first invested those funds back into the business, improving their dealership facilities and service centers.
It looks like those investments are paying off, as J.D. Power and Associates' latest Customer Service Index Study shows that overall consumer satisfaction with dealer service has increased to 797 (on a 1,000-point scale), up from 787 in 2012 and 29 points higher than the score in 2011. The study also finds that people are more satisfied with the service they get at dealerships compared to independent service providers, despite the much higher average out-of-pocket cost per visit ($118 vs. $44).
Note, however, that this study only looks at how people are treated by a dealer's service department during the first three years of ownership (the survey is based on responses from 91,000 owners and lessees of 2008 to 2012 model year vehicles), so we're talking about the experience had when bringing a car in for repair or maintenance work, most likely under warranty. In fact, maintenance work is increasing in share and accounted for 77 percent of service visits (up from 72 percent in 2012 and 63 percent in 2011). This helps explain why customer satisfaction has also risen, since a properly maintained car is one that's less likely to require a dealer visit for an unexpected repair.

Watch this GMC pickup crash through a wall into a Florida airport terminal

A man in Florida has been accused of driving his pickup truck through airport grounds and through a wall into the airport's baggage area. It is unclear whether or not the incident was on purpose or an accident, but the shocking scene was captured by numerous cameras and angles. The driver sustained serious injuries but nobody inside the airport was hurt.  The wild crash happened at the Sarasota-Bradenton International Airport at about 3 a.m. on December 19, 2019, according to the Herald-Tribune. Reportedly, the 2015 GMC Sierra was seen driving erratically on a nearby highway earlier in the night, but officers were unable to catch the driver. The truck ended up driving through a chain-link fence, down a service road, and through a wall into the airport's main terminal. As seen in the clips, the truck smashed through the wall and hit a car rental service desk, behind which two people stood. Luckily, the secured desk prevented the truck from hitting the employees, and they escaped without any injuries. The area was mostly empty due to the late hour. In addition to the damage caused to the building, the truck also hit a luggage conveyor belt. Total damages are estimated to be around $250,000. Read more about the crash on WWSB or the Herald-Tribune. This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings. Auto News GMC Truck Videos crash airport

11 vehicles from Barrett-Jackson Las Vegas worth watching

This weekend will see the world's collector car crowds descend on Las Vegas, NV for one of the biggest shows on Barrett-Jackson's popular auction circuit. There are hundreds of vehicles up for bidding, ranging from a brand-new Lamborghini Aventador to a spattering of Art Deco classics and a huge swath of classic muscle cars.
While it's virtually impossible to assemble an inarguable list of the best cars coming during the three-day, 700-plus vehicle auction, we've sifted through the listings for this year's show - it was a tough assignment, we promise - and assembled a list of what we think will be some of the most interesting lots. We'll admit, it's a bit heavy on American iron, but if you browse BJ's listings, you'll come to a similar conclusion. Still, scroll down for our list of what we think will be the most interesting vehicles at the upcoming auction.