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Satisfaction with dealer service rises, Lexus and GMC are tops

During the economic downturn, many car dealerships counteracted their slowing income by focusing on things that would set them apart from competition - things like the quality of customer service they provide. When the economy picked up and more sales and service followed, many also first invested those funds back into the business, improving their dealership facilities and service centers.
It looks like those investments are paying off, as J.D. Power and Associates' latest Customer Service Index Study shows that overall consumer satisfaction with dealer service has increased to 797 (on a 1,000-point scale), up from 787 in 2012 and 29 points higher than the score in 2011. The study also finds that people are more satisfied with the service they get at dealerships compared to independent service providers, despite the much higher average out-of-pocket cost per visit ($118 vs. $44).
Note, however, that this study only looks at how people are treated by a dealer's service department during the first three years of ownership (the survey is based on responses from 91,000 owners and lessees of 2008 to 2012 model year vehicles), so we're talking about the experience had when bringing a car in for repair or maintenance work, most likely under warranty. In fact, maintenance work is increasing in share and accounted for 77 percent of service visits (up from 72 percent in 2012 and 63 percent in 2011). This helps explain why customer satisfaction has also risen, since a properly maintained car is one that's less likely to require a dealer visit for an unexpected repair.

GM tells NHTSA pickup truck electronic glitch is 'inconsequential'

General Motors has been enduring some serious problems with recalls recently, and it is hoping to avoid launching another major safety campaign. 200,921 2014 Chevrolet Silverado and GMC Sierra pickups are under the microscope due to a rare problem with their instruments, an issue GM calls calls "inconsequential to motor vehicle safety." The Detroit-based automaker believes that the glitch is so minor that it has filed a petition with the National Highway Traffic Safety Administration asking the government safety watchdog for permission to pass on recalling the vehicles.
The fault at issue can occasionally cause the instrument cluster to reset when drivers use the steering wheel controls to browse songs from an external media device connected to the truck's USB ports. If a song's title information exceeds 2,000 bytes, according to The Detroit News, then the instrument panel can reset, which in turn causes the gauges, shift position indicator and cruise control telltale to turn off briefly. When rebooting, other instrument panel lights may briefly illuminate without their functions actually being activated. GM claims that if this does happen, the instrument display lights go out for about 1.5 seconds and the bulb check lasts a further five seconds. However, this snafu has no actual affect on the truck's operation. The glitch is present in trucks built between January 29, 2013, and October 28, 2013.

2015 Chevy Colorado and GMC Canyon order guides reveal added power

General Motors' Fleet Order Guide system is often the canary in the coal mine for interesting changes on new models. The recent guide for the 2015 Corvette unveiled all sorts of changes that weren't yet known about the sports car. Now, it's time for the 2015 Chevrolet Colorado and GMC Canyon to take their bow in the spotlight, and they look worth the wait. The new midsize trucks are getting a touch more power than first thought, as well as some very nice features.
Extended Cab models of both trucks come standard with a 2.5-liter, direct-injected four-cylinder rated at 200 horsepower at 6,300 rpm and 191 pound-feet of torque at 4,400 rpm. That's a bit more than the 193 hp and 184 lb-ft originally reported for the duo. The standard transmission for the extended trucks is a six-speed manual, but the Work Truck trim is also available with an optional six-speed automatic. Towing for the four-cylinder is rated at 3,500 pounds.
Crew Cab models come standard with a 3.6-liter V6 with 305 hp at 6,800 rpm and 269 lb-ft of torque at 4,300 rpm, with a six-speed automatic. That's also somewhat different than the originally reported rating of 302 hp and 270 lb-ft. Towing for the V6 is rated at 7,000 pounds.