2004 Gmc Sierra 2500hd 4x4 Duramax/allison, Sle, Extended Cab, Clean Carfax on 2040-cars

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Car owners getting more irritated with their repair experiences, study says

The J.D. Power U.S. Customer Service Index Study (CSI) is a barometer of a vehicle owner's happiness with the service experience. While it wasn't all bad in the 2023 study, the overall owner satisfaction score dropped. This year's tally of 846 out of 1,000 is two points down from 2022, the 43-year-old study's first decline in more than 28 years, and one point down from 2021. However, the overall score remains well up from the pre-pandemic scores of 821 in 2018 and 837 in 2020. The study claims the stumbling block is the horde of BEV launches. The flood into the new energy space has created a recall rate among EVs that's more than double the rate for ICE vehicles. Furthermore, dealership service department knowledge of EVs isn't on par with internal combustion engine expertise, leaving EV owners less satisfied with service advisors compared to ICE owners. Chris Sutton, VP of automotive retail at J.D. Power, said, "As training programs for service advisors and technicians evolve, EV service quality and customer experience must address both the vehicle and the unique customer needs. The EV segment has the potential to spur massive convenience improvements in how customers service their vehicles — but weÂ’re not seeing the benefits yet." Matters are slightly worse for all owners, though, with labor and parts shortages contributing to longer wait times for service appointments. The CSI study surveys owners and lessees of one- to three-year-old vehicles to gauge their happiness with service at franchised dealer or aftermarket service facilities for maintenance or repair work. The criteria in order of importance are service quality (32%); service advisor (19%); vehicle pick-up (19%); service facility (15%); and service initiation (15%). Lexus retains the top spot for luxury brands, giving it three wins in four years. The Japanese automaker won in 2020 as well, its run interrupted by Porsche in 2021. Cadillac, Infiniti and Acura complete the luxury top 5.  For mass-market cars, Mitsubishi wins again after a victory in 2021 and falling to fourth last year. It's followed by Mazda, Buick, Subaru and Mini.  Considering the different service needs and service experience of different body styles, the study has broken results out by segment for the first time. Lexus earned a second victory thanks to winning the premium SUV segment, and Mitsubishi earned a second victory by winning the mass-market SUV/minivan category.

2021 GMC Sierra adds towing tech, new HD Black Diamond Edition

Trailer towing is the focus of several new technologies coming to the 2021 GMC Sierra pickup, with the new features available both on the Sierra 1500 and the Sierra HD. The 2021 Sierra also sees expanded availability of GMC's MultiPro tailgate, a price cut for the available 3.0-liter Duramax turbodiesel six, and a new Black Diamond Edition of the Sierra HD. Pickup truck makers are engaged in a trailering-technology arms race. Already, the GMC Sierra offers its ProGrade Trailering package that features a "Transparent Trailer" virtual camera view and a Rear Trailer View that uses an auxiliary camera mounted on the back of the trailer. To that, GMC is adding a Trailer Length Indicator that can alert drivers of another vehicle in the adjoining lane during a signaled lane-change. A new Jack-Knife Alert warns the driver if the front of the trailer approaches the rear of the tow vehicle. The warning appears in the center screen and can also trigger a seat vibration. The previous Rear Side View split-screen now also works when reversing and adjusts for the angle of the trailer. The Cargo Bed View now includes a zoom feature and hitch guidance for connecting gooseneck trailers. Finally, the previous Rear Trailer View adds a trailer-angle indicator and dynamic guidelines. In other equipment news, the six-position MultiPro tailgate is newly available on the Sierra 1500 SEL and Elevation trims and standard on the Sierra HD SLE. The fancy Sierra HD Denali adds Surround Vision and Bed View cameras to the standard-equipment list. Standard and optional engine choices for the Sierra are unchanged for 2021, but the price of the optional 3.0-liter turbodiesel engine in the Sierra 1500 is reduced by $1,500. For 2021, on models where the 5.3-liter V8 is standard (SLT, AT4, and Denali), the upcharge will be $995. For the SLE and Elevation, where the 2.7-liter V6 is standard, the cost to upgrade to the diesel is now $2,390, again a decrease of $1,500. Lastly, the Sierra HD adds a Denali Black Diamond Edition. It includes 20-inch gloss-black wheels, power-retractable side steps, premium audio by Kicker, an Auxiliary Trailer Camera, trailer tire-pressure monitor sensors, and premium floor mats with removable carpet inserts. It comes in any color you want so long as it's Ebony Twilight Metallic. The Black Diamond Edition is pictured above. Related Video:    

GM announces 3 new recalls affecting 1.7M vehicles in North America [w/video]

Still embroiled in the ongoing ignition switch recall, General Motors announced today three more discrete recalls, affecting a grand total of 1,546,900 vehicles in the US. The Detroit News reports that some 1.7 million vehicles are affected overall in North America. The first and largest of the trio of new recalls concerns some 1.18-million Buick Enclave and GMC Acadia crossovers from the 2008-2013 model years, Chevrolet Traverse from 2009-2013 (pictured above) and Saturn Outlook vehicles from 2008-2010. All of the crossover utilities may have an issue with the wiring harness for their seat-mounted side airbags. Apparently, the vehicles are equipped with a Service Air Bag warning light that, if ignored, "will eventually result in the non-deployment of the side impact restraints." Those restraints include the side airbags, a front-center airbag if the vehicle is so equipped and seatbelt pretensioners. Dealers of affected vehicles will be instructed to remove driver and passenger side airbag wiring harness connectors, and then "splice and solder the wires together." The second recall affects 303,000 Chevrolet Express (pictured right) and GMC Savana vans from model years 2009-2014, and with gross vehicle weights under 10,000 pounds. Said vehicles do not comply with a head impact requirement for unrestrained occupants, and will need a reworking of the instrument panel material to be sent back on the road. It doesn't sound as though there's a quick fix for this one, as the GM press release states: "Unsold vehicles have been placed on a stop delivery until development of the solution has been completed and parts are available." Finally, the third recall affects 63,900 Cadillac XTS luxury sedans from model years 2013 and 2014. A brake booster pump may be susceptible to corrosion by way of the relay, potentially causing and electrical short, overheating, melting of plastic components and even engine fires. GM says it is aware of two engine fires in unsold XTS models and two cases of melted parts. Repairs for the issues affecting the XTS have not not mentioned by GM in the release. The Detroit News is also reporting that along with news of the triple-recall, GM is taking a $300-million credit to help pay for the repair costs, and to deal with the ongoing costs associated with the ignition switch recall. In an attempt to explain just what GM has been doing in the face of these very serious issues, newly minted CEO Mary Barra has addressed the issues in a new video.