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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

Chevrolet considering midsize crossover to slot between Traverse and Equinox

Crossovers are the new hotness, and automakers are looking to cash in by offering a size and shape for every customer. With Chevrolet's debut of the new 2018 Traverse in Detroit, which grew ever so slightly compared to the first-generation model, there is now a midsize-crossover-sized hole between the three-row Traverse and the compact Equinox. When asked about that obvious space, a Chevrolet spokesperson told us the company is looking into the possibility of expanding its crossover lineup. It should be a relatively simple thing to do, since all it would take is reskinning and rechristening the GMC Acadia with a bow tie, and we all know how much GM loves platform sharing. Although they're now different sizes, the new Acadia and Traverse still use the same platform; the Acadia is now on a short-wheelbase version of the C1XX while the Traverse uses long-wheelbase C1XX parts. A short-wheelbase Chevy built on the C1XX likely would be differentiated visually from both the Acadia and the larger Traverse. It may seem like flooding the lineup with more and more models would cannibalize sales of existing ones, but Chevrolet said it would rather have customers stay within the brand rather than going to another automaker. There have been whispers that some form of the Blazer name (possibly TrailBlazer) may make a return on a midsizer, but if it does don't expect an old-school body-on-frame SUV like the old one. In the end, if Chevy builds it, customers will come. Related Video:

2023 GMC Acadia prices reportedly up $1,700 thanks mostly to OnStar

Earlier this month, GM Authority reported that GM was making OnStar Connected Services mandatory across the GMC and Buick lineups. The inclusion would increase MSRPs by anywhere from $905 to $1,675, GM's rationale being a better customer experience over time. A spokesperson said, "This offering provides our owners with a full suite of OnStar and Connected Services for three years, providing them with more time to enjoy services such as remote key fob, Wi-Fi data and OnStar safety services. By including this plan as standard equipment on the vehicle, it provides more customer value and a more seamless onboarding experience." Although some GMC models are already priced with OnStar included, seems the rollout is still in progress. GMA said it got pricing for the 2023 GMC Acadia, the three-row midsize SUV costing at least $1,700 more than in 2022. While $200 of that is a price bump, the remainder pays for Connected Services. The entry-level 2023 Acadia SLE in front-wheel drive is said to start at $37,895. Adding all-wheel drive adds the same $2,300 in 2023 that it does now. At the other end, the Denali AWD with the 3.6-liter V6 caps the range at $51,695. The Acadia has been spared the increases of so many other models, GM only lifting its price by around $200 since it announced pricing for the 2022 model last summer. The Acadia gets minor changes for the coming year. Three new colors are Sterling Metallic, Ultra Blue Metallic, and Volcanic Red Tintcoat, all of which are cost options. They replace Cayenne Red Tintcoat, Midnight Blue Metallic, and Satin Steel Metallic. The SLT, AT4, and Denali also get a revised steering wheel with audio and cruise controls.