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NHTSA opens safety investigations into Toyota, GM and Honda crossovers

The National Highway Traffic Safety Administration is evidently keeping itself very busy these days, as the federal agency has just announced it is launching or renewing investigations into Toyota, Honda and General Motors crossovers.
2006-2008 model year Toyota RAV4 crossovers are under review for allegations of rear tie-rod rust which can result in failure. NHTSA also said it is probing some 35 complaints about 2005 Honda Pilot models with inappropriate activation of the vehicles' stability control system. The alleged malfunction can cause the vehicles to slow down or stop in bad unsafe situations. At the moment, NHTSA is reviewing a petition regarding the Pilot issue, a move that will determine whether it needs to open a full-blown investigation.
In addition, Saturn Outlook and GMC Acadia three-row crossovers built in 2007-2009 are getting looked at for "loss of low beam headlamp" function. One complainant said the wiring in his Outlook overheated and melted. NHTSA says it has received 415 complaints about the problem and a GM spokesman confirmed that the automaker already started a "Customer Satisfaction Program" in December to address the issue.

2022 GMC Sierra spotted with minimal camouflage

By all accounts, GM's current full-size truck twins, the Chevrolet Silverado and GMC Sierra, are good trucks that are in many ways competitive with the sales-leading Ford F-150 and a fresh Ram 1500 that's regularly nipping at the Bowtied truck's tailgate. Considering the cashflow generated by the segment, though, it's no surprise to see a refreshed version of the GMC Sierra testing with some light camouflage hiding some of the upgraded bits and pieces. We'll get to what we can see in just a moment, but first we'll point out what we can't see in these spy shots. What the GM pair really needs is a competitive interior. The current Silverado and Sierra are bridled by dashboards, door panels and instrument clusters that simply aren't good enough when compared to their Ram and Ford competitors. We've spoken with a few designers from GM, and they are well aware of the criticisms that have been levied at their full-size truck duo, so we'd be shocked if there wasn't a heavily revised interior lurking for the trucks' next refresh. Hopefully a future set of spy photos will give us a better look at what's inside, because from this far-away, through-the-windshield look doesn't give us much information. Will the Sierra share an interior with the redesigned Yukon? We'll just have to wait and see, but suffice it to say that any improvement will be welcome. Moving to the exterior, we can clearly see that the blocky, angular look of the current Sierra will continue through this refresh. A tiny look through the heavy tarp covering the truck's face reveals a black plastic mesh grille, but we're sure there's plenty of chrome hiding under there, too. We're left to wonder if that opening allows for a camera or radar to peek through, but rumors suggest GM's well-regarded Super Cruise could be on the menu within the next few years. We have no idea what's under this test truck's hood, but we wouldn't imagine there will be much change to the current truck's solid list of powertrain options. Here's hoping the 3.0-liter Duramax inline-six diesel engine gets the cooling it needs to raise its tow rating to match its class-leading efficiency, because it's arguably otherwise the best light-duty diesel offering in America. We know the automaker is working on electric powertrains, too, but we expect to see those debut first in the Hummer-branded truck that will be sold in GMC dealerships.

Satisfaction with dealer service rises, Lexus and GMC are tops

During the economic downturn, many car dealerships counteracted their slowing income by focusing on things that would set them apart from competition - things like the quality of customer service they provide. When the economy picked up and more sales and service followed, many also first invested those funds back into the business, improving their dealership facilities and service centers.
It looks like those investments are paying off, as J.D. Power and Associates' latest Customer Service Index Study shows that overall consumer satisfaction with dealer service has increased to 797 (on a 1,000-point scale), up from 787 in 2012 and 29 points higher than the score in 2011. The study also finds that people are more satisfied with the service they get at dealerships compared to independent service providers, despite the much higher average out-of-pocket cost per visit ($118 vs. $44).
Note, however, that this study only looks at how people are treated by a dealer's service department during the first three years of ownership (the survey is based on responses from 91,000 owners and lessees of 2008 to 2012 model year vehicles), so we're talking about the experience had when bringing a car in for repair or maintenance work, most likely under warranty. In fact, maintenance work is increasing in share and accounted for 77 percent of service visits (up from 72 percent in 2012 and 63 percent in 2011). This helps explain why customer satisfaction has also risen, since a properly maintained car is one that's less likely to require a dealer visit for an unexpected repair.