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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

GM renders new Chevy Colorado, GMC Canyon pickups

At a series of industry seminars in Traverse City, MI today, General Motors executive vice president Dan Ammann gifted us with our first glimpse of the upcoming midsize pickup range from Chevrolet and GMC.
Just two slivers of nose are all we can see of the soon-to-be announced Chevy Colorado and GMC Canyon, though the teaser image does make plain that the pair will follow the styling cues (at least up front) found on big brothers Silverado and Sierra.
GM hasn't given us much in the way of detail in its ultra-brief press release that accompanied the teaser image, which is to be expected. We're told only that the pair of trucks are designed to be "capable, versatile and fuel-efficient alternatives to full-size pickups" and that production will start sometime in 2014, at the Wentzville, MO assembly center.

GMC boss wants a Jeep Wrangler rival

Challengers come and challengers go, but the Jeep Wrangler continues to push forward even after vehicles like the Toyota FJ Cruiser and the entire Hummer brand have been shut down. Now GMC reportedly wants to take a stab at the quintessential Jeep, as well.
The news comes directly from Buick-GMC vice president Duncan Aldred, speaking with our compatriots over at Edmunds. Although Aldred said there are no plans currently on the table to expand GMC's lineup beyond the current range, "there is plenty of room everywhere in the hierarchy."
That could include a rival to the Wrangler, as well as a flagship luxury SUV positioned above the current Yukon Denali (pictured above). Just when (or for that matter, if) such models might come into fruition remains a big question mark, but it's certainly interesting to see what GM's dedicated truck brand has on the drawing board.