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2023 J.D. Power APEAL Study shows new-car customer satisfaction scores slip

J.D. Power survey results have been slightly up but mostly down for automakers this year, literally. In February, the 2023 Vehicle Dependability Study showed an overall decline compared the 2022 a month before the Customer Service Index Study did the same. The trend reversed in June with a better overall score on the 2023 U.S. Electric Vehicle Consideration Study than in 2022, then declined again the same month on with a lower overall score on the 2023 Initial Quality Study. The declines continue with the 2023 J.D. Power U.S. Automotive Performance, Execution and Layout (APEAL) Study, overall satisfaction among the 84,555 respondents down two points overall compared to 2022, to 845 out of 1,000 points. Because last year's score dropped compared to 2021, this year marks the first consecutive decline in the study's 28-year history. The study tries to "[measure] owners' emotional attachment and level of excitement with new vehicle" after 90 days of ownership by asking new owners to rate 37 attributes in 10 areas around the vehicle, such as the feeling they get when they hit the accelerator. Satisfaction with nine of the attributes is down this year versus last, fuel economy the only segment to show better results with 15 points more satisfaction. Styling and infotainment are big drags on satisfaction. Responses to new car exterior looks tallied 888 points, down from 894 last year, the largest drop in this year's study. On the digital side, less than half of those surveyed this year said they prefer using a manufacturer's built-in infotainment. From 70% of respondents in 2020 preferring to use a manufacturer's in-house software to play audio instead of Android Auto or Apple CarPlay, that's 56% in 2023. Going all-in on Google appears to have the best effect. J.D. Power said that vehicles with both Google's Android Automotive Operating System (AAOS) and Google Automotive Services (GAS) "score higher in the infotainment category than those with no AAOS whatsoever. AAOS without GAS receives the lowest scores for infotainment of the three categories."  Frank Hanley, senior director of auto benchmarking at J.D. Power, said, "Despite the technology and design innovations that manufacturers put into new vehicles, owners are lukewarm about them. While innovations like charging pads, vehicle apps and advanced audio features should enhance an owner’s experience, this is not the case when problems are experienced.

OnStar RemoteLink mobile app coming standard on all new GM vehicles

As an evolution and improvement of its OnStar technology, General Motors has announced that it will be expanding the RemoteLink Mobile App on most 2014 model year Chevrolet, Buick, GMC and Cadillac vehicles. The new, aptly named RemoteLink Key Fob Services will allow users to remotely operate all of the same systems as the car's key fob, including locking and unlocking the doors and remote starting (on vehicles equipped with a factory remote starter) using a smartphone.
These Key Fob Services will be free for five years - starting from the vehicle's delivery date - but the full suite of RemoteLink features will continue to be offered only with a subscription (trial or paid). These premium features include contacting a live adviser, getting turn-by-turn directions and remotely monitoring the vehicle's diagnostic systems.
Scroll down below for the complete press release with all the details.

GMC Hummer EV fan's Lego build is functional and even has Crab Mode

Lego creates some pretty amazing automotive models, but the Lego hobbyist community sometimes does better. Evidence of that comes to us in this fully-functional GMC Hummer EV Lego Technic model spotted by Road & Track and created by YouTube user Alain B. And while it's a one-off for now, there is the possibility it could become a kit you could bring home. As you can see in the video, the model looks the part with a body that closely matches the real thing. It's an impressively solid body, too, something that's sometimes difficult to achieve with Technic pieces. But that's only the tip of the iceberg. It's also got electric motors and is remote controlled. It has four-wheel-steering that can emulate the Hummer's famous Crab Mode setup. The fully independent suspension can raise for more ground clearance. And on top of all of that, it's even got a fully operational MultiPro tailgate and front trunk. The design is also listed on the Lego Ideas page. This is the site where Lego builders can submit their creations, and if they get enough votes, they'll be considered by the company for becoming a real production kit. You can visit the page at this link to lend your support (it doesn't cost anything). That page also reveals some other neat details, including the fact that it's made of about 2,200 pieces. While enough votes will get the design to be considered by Lego, there are other factors that determine whether it makes production. Some of them include getting the license from General Motors, and other undisclosed reasoning. But Lego has done a number of large, technical and somewhat pricey kits with licensing from other companies. So this seems like a great one for the company. Related video: This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings.