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2023 J.D. Power APEAL Study shows new-car customer satisfaction scores slip

J.D. Power survey results have been slightly up but mostly down for automakers this year, literally. In February, the 2023 Vehicle Dependability Study showed an overall decline compared the 2022 a month before the Customer Service Index Study did the same. The trend reversed in June with a better overall score on the 2023 U.S. Electric Vehicle Consideration Study than in 2022, then declined again the same month on with a lower overall score on the 2023 Initial Quality Study. The declines continue with the 2023 J.D. Power U.S. Automotive Performance, Execution and Layout (APEAL) Study, overall satisfaction among the 84,555 respondents down two points overall compared to 2022, to 845 out of 1,000 points. Because last year's score dropped compared to 2021, this year marks the first consecutive decline in the study's 28-year history. The study tries to "[measure] owners' emotional attachment and level of excitement with new vehicle" after 90 days of ownership by asking new owners to rate 37 attributes in 10 areas around the vehicle, such as the feeling they get when they hit the accelerator. Satisfaction with nine of the attributes is down this year versus last, fuel economy the only segment to show better results with 15 points more satisfaction. Styling and infotainment are big drags on satisfaction. Responses to new car exterior looks tallied 888 points, down from 894 last year, the largest drop in this year's study. On the digital side, less than half of those surveyed this year said they prefer using a manufacturer's built-in infotainment. From 70% of respondents in 2020 preferring to use a manufacturer's in-house software to play audio instead of Android Auto or Apple CarPlay, that's 56% in 2023. Going all-in on Google appears to have the best effect. J.D. Power said that vehicles with both Google's Android Automotive Operating System (AAOS) and Google Automotive Services (GAS) "score higher in the infotainment category than those with no AAOS whatsoever. AAOS without GAS receives the lowest scores for infotainment of the three categories."  Frank Hanley, senior director of auto benchmarking at J.D. Power, said, "Despite the technology and design innovations that manufacturers put into new vehicles, owners are lukewarm about them. While innovations like charging pads, vehicle apps and advanced audio features should enhance an owner’s experience, this is not the case when problems are experienced.

GM to make most cars LTE hotspots for 2015

General Motors isn't the first automaker to deliver in-car Internet access, but a proposed plan announced today could make the technology more widespread than any of its competitors have offered. By the 2015 model year, most Chevrolet, Buick, Cadillac and GMC products in the US and Canada will offer 4G LTE mobile broadband access. Initially, GM will just be pairing with AT&T to deliver this service, but additional carriers will be revealed in the future.
Current in-car Wi-Fi hot spots are limited to 3G, but GM says that 4G LTE is 10 times faster than 3G service and will allow for full Internet access, including streaming video for entertainment as well as services like real-time traffic updates and navigation driving directions. There is also no need for a paired smartphone with this new system, which should make it easier to use, and GM and AT&T will also be working together to develop new apps for customers.
Buyers can expect to start seeing 4G LTE in their cars starting next year, and GM is already planning to expand the service to other global markets as well. All of the information from GM's announcement is posted in a press release below.

2022 GMC Hummer EV could get a rival from China's Dongfeng

The popularity of GMC's Hummer EV hasn't gone unnoticed in China. State-owned carmaker Dongfeng is reportedly planning to launch an electric version of the M50 Warrior, a Hummer-like off-roader, that will inaugurate a new sub-brand dedicated to battery-powered trucks. Without citing sources, website Car News China wrote that the division will be called M, a letter that stands for something completely different if the cars that you're into come from Munich. Executives are initially planning three models called M18-1, M18-2, and M18-3, respectively. The M18-1 will reach the market first, and it's described as an electrified M50 Warrior (pictured) with seating for six. Dongfeng will build the M18-1 on a new architecture called MORV that was developed in-house. The powertrain will develop up to 1,072 horsepower, which is 72 horses more than the most powerful version of the Hummer EV, yet the zero-to-60-mph time will check in at under 5 seconds, which is roughly 2 seconds more than the GMC. It will offer around 310 miles of range thanks to a 140-kilowatt-hour battery. Another interesting point is that the M18-1 will supposedly be much lighter than the Hummer EV — it will even weigh less than the gasoline-powered M50 Warrior that it's based on. It will tip the scale at around 6,900 pounds and stretch about 205 inches long, compared to 9,046 pounds and 217 inches for the Hummer. Of course, these numbers are purely hypothetical until the truck starts rolling off the assembly line. Speaking of, production is tentatively scheduled to start in 2023 in a factory that's currently being built in China. Dongfeng expects to sell approximately 4,160 units per month, though nothing suggests that the M18-1 will venture onto the GMC Hummer EV's home turf. Related video: This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings. Green GMC SUV Electric Off-Road Vehicles