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2023 J.D. Power APEAL Study shows new-car customer satisfaction scores slip

J.D. Power survey results have been slightly up but mostly down for automakers this year, literally. In February, the 2023 Vehicle Dependability Study showed an overall decline compared the 2022 a month before the Customer Service Index Study did the same. The trend reversed in June with a better overall score on the 2023 U.S. Electric Vehicle Consideration Study than in 2022, then declined again the same month on with a lower overall score on the 2023 Initial Quality Study. The declines continue with the 2023 J.D. Power U.S. Automotive Performance, Execution and Layout (APEAL) Study, overall satisfaction among the 84,555 respondents down two points overall compared to 2022, to 845 out of 1,000 points. Because last year's score dropped compared to 2021, this year marks the first consecutive decline in the study's 28-year history. The study tries to "[measure] owners' emotional attachment and level of excitement with new vehicle" after 90 days of ownership by asking new owners to rate 37 attributes in 10 areas around the vehicle, such as the feeling they get when they hit the accelerator. Satisfaction with nine of the attributes is down this year versus last, fuel economy the only segment to show better results with 15 points more satisfaction. Styling and infotainment are big drags on satisfaction. Responses to new car exterior looks tallied 888 points, down from 894 last year, the largest drop in this year's study. On the digital side, less than half of those surveyed this year said they prefer using a manufacturer's built-in infotainment. From 70% of respondents in 2020 preferring to use a manufacturer's in-house software to play audio instead of Android Auto or Apple CarPlay, that's 56% in 2023. Going all-in on Google appears to have the best effect. J.D. Power said that vehicles with both Google's Android Automotive Operating System (AAOS) and Google Automotive Services (GAS) "score higher in the infotainment category than those with no AAOS whatsoever. AAOS without GAS receives the lowest scores for infotainment of the three categories."  Frank Hanley, senior director of auto benchmarking at J.D. Power, said, "Despite the technology and design innovations that manufacturers put into new vehicles, owners are lukewarm about them. While innovations like charging pads, vehicle apps and advanced audio features should enhance an owner’s experience, this is not the case when problems are experienced.

GM issues 4 new recalls for 90k vehicles, Chevy, Buick, GMC affected

One day after releasing an internal report that found a pattern of "incompetence and neglect" within the company, General Motors announced four more recalls that affect 89,126 vehicles. One of the recalls affects 31,520 vehicles that may contain a defect that could prevent airbags from deploying in a car accident. GM said it was aware of at least one crash in which a vehicle occupant sustained an injury because the airbags didn't deploy when they should have. The company said it was aware of other crashes that were similar in nature, but it is not yet known whether they're related to the condition, in which the shorting bar inside the driver's airbag may occasionally contact the airbag terminals. If the car and terminals are touching each other in a crash, the bags will not deploy. Vehicles from the 2012 model year are affected by the problem, and they include the Buick Verano, Chevrolet Camaro, Cruze and Sonic. GM has conducted two previous recalls for this condition involving 7,116 cars. GM is also recalling 57,512 models of the 2014 Chevrolet Silverado 1500, 2014 GMC Sierra 1500 and 2015 Silverado HD, Tahoe and Surburan, as well as the 2015 GMC Sierra HD, Yukon and Yukon XL models because their radio control modules may not work, and thus prevent certain audible safety warnings. Certain models of the 2013-2014 Chevrolet Spark and 2013 Buick Encore are being recalled for a different airbag problem, which could prevent airbags from deploying properly during a crash. And 33 2014 Chevrolet Corvettes are being recalled for yet another airbag problem, in which an internal short circuit could disable the airbags. So far in 2014, General Motors has issued 34 separate recalls that affect approximately 15.9 million vehicles – more than the company has sold in the past five years combined. GM Announces Four Recalls DETROIT – General Motors today announced three safety recalls and one non-compliance recall, all of which were reported to the NHTSA on Thursday, June 5, 2014. In all cases, customers will receive letters from GM letting them know when they can bring their vehicles into a dealership, where all repairs will be performed free of charge and courtesy transportation would be provided as needed.

GMC introduces Canyon Nightfall Edition for the steathly and stylish

It may be just now arriving at dealers, but the 2015 GMC Canyon has just received its very first special edition trim, although the stealthy Nightfall Edition is, in the greater scheme of aesthetic upgrades, pretty basic. GMC has blacked out the truck's grille and side steps, added a spray-in bedliner as standard, fitted new 18-inch "Dark Argent" wheels with black inserts, a polished exhaust tip, remote start and automatic climate control. Naturally, the Nightfall Edition is only available with Onyx Black paint. Customers interested in the blacked-out pickup will need to choose between two-wheel drive and four-wheel drive, although they'll be freed the burden of picking a trim level or body style, as the Nightfall is limited to the mid-grade SLE with the four-door crew cab arrangement. "The new Canyon Nightfall Edition expands the Canyon lineup and gives style-conscious customers another choice," GMC's vice president of sales and marketing, Duncan Aldred, said in a statement. "Importantly, customers get the great looks of the Canyon Nightfall Edition and its unique content at a greater value than ordering the features separately." GMC has not released any information about the price of the Nightfall Edition, or when it will arrive in dealerships. Scroll down for the full press release announcing the newest member of the Canyon family. GMC Introduces 2015 Canyon Nightfall Edition Special edition model offers sleek, shadowy appearance 2015-01-08 DETROIT – GMC today introduced the 2015 Canyon Nightfall Edition – a stylized, blacked-out edition of the brand's all-new premium midsize truck that blends a dramatic appearance with popular features and accessories. The Canyon Nightfall Edition is offered on SLE crew cab models, either 2WD or 4WD, in Onyx Black and will be available in the first quarter of 2015. In addition to standard equipment on the SLE, the Canyon Nightfall Edition includes: Unique black grille Black assist steps Factory spray-in bedliner 18-inch multi-spoke aluminum wheels with Dark Argent painted inserts Polished exhaust tip Automatic climate control Remote start "The new Canyon Nightfall Edition expands the Canyon lineup and gives style-conscious customers another choice," said Duncan Aldred, vice president of GMC Sales and Marketing.