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Porsche and Buick earn top honors in J.D. Power Sales Satisfaction Index Study

Customer satisfaction with car buying has been at a low point over the past few years, as price increases, inventory shortages, and COVID restrictions have complicated every part of the process. There are signs of improvement, however, as J.D. Power’s 2023 U.S. Sales Satisfaction Index Study showed that customer satisfaction has improved slightly from a year ago. J.D. Power rates satisfaction on a 1,000-point scale, finding that it improved seven points to 793 from last year. Improving inventory levels and a slow leveling off of prices have contributed to that improvement, and fewer people are paying above MSRP for new cars. Some auto brands performed better than others with sales satisfaction. Porsche ranked highest among premium brands, followed by Alfa Romeo. Buick took the top spot among mass-market brands, with GMC, Chevrolet, and Mitsubishi behind. J.D. Power also handed out segment-level awards: Premium Cars: Porsche Premium SUV: Porsche Mass-Market Car: Chevrolet Mass-Market SUV/Minivan: GMC Mass-Market Truck: GMC Despite the increase in sales satisfaction, thereÂ’s still room for improvement to reach pre-pandemic levels. J.D. Power noted gaps in salesperson knowledge as an area of improvement. Buyers rated salespeople much better during a gas vehicle purchase than with EVs, citing their expertise as a challenge. Pricing remains a challenge despite an improvement since 2022, and satisfaction is still below pre-pandemic levels. Mass-market buyers reported a slight bump in satisfaction, while premium buyers felt that pricing was less fair than a year before. ItÂ’s an interesting contrast, showing that dealer pricing tactics can significantly impact satisfaction with the sales process. Fewer people may be paying more than MSRP, but several premium models still list with significant markups. Even more interesting is PorscheÂ’s top spot on the satisfaction list, as its cars often sell with huge upcharges, and itÂ’s exceedingly tricky even to get a build allocation for some models. Buick Chevrolet GMC Porsche Car Buying Ownership

GMC reveals updated 2016 Sierra

It was just the other day that Chevy revealed the face of the new 2016 Silverado. And as might have been expected, sister brand GMC has followed up by unveiling its version in the facelifted 2016 Sierra pickup – just two and a half years since the current all-new model was rolled out. Though details released thus far remain few and far between, GMC has revealed more images of the new Sierra – in SLT, Denali and All Terrain trim levels – than Chevy did of the updated Silverado. It's got new headlights, fog lamps, and C-shaped daytime running lights and taillights, all using LED elements. It's arguably a more muscular look than the Chevy version, and with more chrome than the toned-down Silverado. That is, at least, in SLT and Denali trims. The All Terrain version looks more in line with the similarly off-road-focused Silverado Z71 and its color-keyed treatment. The changes ought to help GMC keep up the momentum that has seen its sales rise year-over-year every month over the past twelve. The interior shots indicate that the new Sierra will incorporate Apple CarPlay like GM is installing in so many models across its various brand ranges. But we'll have to wait a little while longer for all the details. Related Video: 2016 GMC Sierra Unveiled 2015-07-15 DETROIT -- GMC's best-selling truck has great momentum coming off its best June since 2006 and 12 consecutive months of year-over-year sales gains. With exterior styling as its top reason for purchase, the new truck adds key design elements: LED "C-shaped" signature daytime running lights and LED headlights; new front fascia and grilles for each trim level; new LED fog lamps; new bumpers; and new "C-shaped" LED taillights. The new Sierra will be available in the fourth quarter of this year, with additional details and information on the new model released in the coming months.

2021 GMC Canyon Denali shows its new grille

GMC showed us its new 2021 Canyon AT4 pickup at the beginning of the year. We got a few details on the "more upmarket" top-tier Denali trim coming next year, but we've been missing good photos of the article until now. The more upmarket part rings true when it comes to the front fascia of the the 2021 Canyon Denali, achieved at the cost of a busyness compared to the 2020 model. That's because designers bent the set-square lines on the current trim into angles and flared edges from top to bottom, adding more prominent textures along the way. The comparison shot in the gallery above reveals all,  the "exclusive heroic grille design" — really, that's GM's name for it — the heart of "a more distinctive and sophisticated design that has become synonymous with Denali," according to Holt Ware, the brand's head of exterior design. Inside, the luxury trim offers a new and exclusive open pore ash wood for accents, a Cocoa/Dark interior treatment, heated and cooled front seats, aluminum trim, and embroidered headrests. There's wholesale change coming for the entire Canyon lineup, but we need to wait for GM to officially announce the 2021 pickup to codify everything properly. The trim walk has changed, from Canyon, SLE, All Terrain, SLT, and Denali to Elevation Standard, Elevation, AT4, and Denali, and we're still wondering what this might to do the $650 Elevation Edition cosmetic package. The bargain basement models have also gone away, putting the new MSRP floor $4,200 above the 2020 model to go along with other price increases dotted throughout the lineup. GM Authority says Canyon production won't be delayed by the coronavirus lockdown, so production should begin n Wentzville, Missouri, in a few months. Related Video: