2008 Gmc Acadia Sle1 on 2040-cars

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Satisfaction with dealer service rises, Lexus and GMC are tops

During the economic downturn, many car dealerships counteracted their slowing income by focusing on things that would set them apart from competition - things like the quality of customer service they provide. When the economy picked up and more sales and service followed, many also first invested those funds back into the business, improving their dealership facilities and service centers.
It looks like those investments are paying off, as J.D. Power and Associates' latest Customer Service Index Study shows that overall consumer satisfaction with dealer service has increased to 797 (on a 1,000-point scale), up from 787 in 2012 and 29 points higher than the score in 2011. The study also finds that people are more satisfied with the service they get at dealerships compared to independent service providers, despite the much higher average out-of-pocket cost per visit ($118 vs. $44).
Note, however, that this study only looks at how people are treated by a dealer's service department during the first three years of ownership (the survey is based on responses from 91,000 owners and lessees of 2008 to 2012 model year vehicles), so we're talking about the experience had when bringing a car in for repair or maintenance work, most likely under warranty. In fact, maintenance work is increasing in share and accounted for 77 percent of service visits (up from 72 percent in 2012 and 63 percent in 2011). This helps explain why customer satisfaction has also risen, since a properly maintained car is one that's less likely to require a dealer visit for an unexpected repair.

2023 GMC Sierra AT4X could swipe a few parts from the AT4X AEV

GM recently expanded its collaboration with American Expedition Vehicles beyond the Bison herd with the 2023 GMC Sierra AT4X AEV. This Jimmy takes matters further than the standard AT4X by increasing ground clearance, approach and departure angle, and breakover angle, improvements made possible by new stamped steel bumpers and a set of 33-inch mud-terrain tires wrapping 18-inch AEV Salta wheels. GM Authority says the AT4X AEV won't be the only Sierra to get special parts, crediting sources for the news that the standard 2023 Sierra AT4X will get some of the equipment from the special trim. According to the report, at some point for the coming model year, the off-road-focused Sierra will bolt on the AEV's stamped steel front and rear bumpers, stamped steel front skid plate, and 33-inch Goodyear mud terrains. If this is true, it's an intriguing move; the equipment list is nearly everything found on the proper AEV model. Going by that list, the only bits left off would be four additional skid plates, wheels, gloss black door handles, gloss black tailgate accent, and AEV logos. Judging from the GMC retail website, the grille that debuted on the AT4X AEV will also be on the standard AT4X.  GMC hasn't announced pricing for the 2023 range yet. The pickup will be carryover, but we would expect various well-known issues to increase the $78,300 price of the regular AT4X over the 2022 model. GMA believes "it's reasonable to assume" that a standard 2023 Sierra AT4X with some AEV parts would go up even more, whenever it hits the market — and this is on top of the Sierra's $1,500 price increase from making OnStar standard equipment. And after that, of course, the proper AT4X AEV would be more again.

GMC Terrain adds AT4 trim, completing the set

"AT4 all of the things!" is GMC's new rallying cry, as the brand has announced that the off-road-themed trim level is coming to the GMC Terrain midsize SUV. The Terrain will join the just-announced 2021GMC Yukon and the 2021 GMC Canyon midsize pickup, both of which add an AT4 variant for the first time. The model designation was introduced on the Sierra full-size pickup for 2019, and spread to the Sierra HD and to the Acadia three-row crossover for 2020. AT4 content, however, varies widely by model. In the Sierra full-size pickup, the trim level brings a full slate of off-road gear including a two-inch suspension lift, a two-speed transfer case for the 4WD system, a locking rear differential, hill-descent control, Rancho shocks, skid plates, off-road tires, and more. The Acadia AT4, meanwhile, includes little more than standard AWD, black wheels and exterior trim, and all-terrain tires. It sounds like the Terrain AT4 will be closer to the Acadia in execution, with GMC promising a black-chrome grille and exterior design elements plus "confident capability and advanced technology." Hmm. The GMC Terrain AT4 doesn't arrive until the 2021 model year, which means this fall, so more specifics, including pricing, are still to come. But GMC couldn't wait to show the Terrain AT4, which completes the AT4 family photo seen above. Related Video: