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Porsche and Buick earn top honors in J.D. Power Sales Satisfaction Index Study

Customer satisfaction with car buying has been at a low point over the past few years, as price increases, inventory shortages, and COVID restrictions have complicated every part of the process. There are signs of improvement, however, as J.D. Power’s 2023 U.S. Sales Satisfaction Index Study showed that customer satisfaction has improved slightly from a year ago. J.D. Power rates satisfaction on a 1,000-point scale, finding that it improved seven points to 793 from last year. Improving inventory levels and a slow leveling off of prices have contributed to that improvement, and fewer people are paying above MSRP for new cars. Some auto brands performed better than others with sales satisfaction. Porsche ranked highest among premium brands, followed by Alfa Romeo. Buick took the top spot among mass-market brands, with GMC, Chevrolet, and Mitsubishi behind. J.D. Power also handed out segment-level awards: Premium Cars: Porsche Premium SUV: Porsche Mass-Market Car: Chevrolet Mass-Market SUV/Minivan: GMC Mass-Market Truck: GMC Despite the increase in sales satisfaction, thereÂ’s still room for improvement to reach pre-pandemic levels. J.D. Power noted gaps in salesperson knowledge as an area of improvement. Buyers rated salespeople much better during a gas vehicle purchase than with EVs, citing their expertise as a challenge. Pricing remains a challenge despite an improvement since 2022, and satisfaction is still below pre-pandemic levels. Mass-market buyers reported a slight bump in satisfaction, while premium buyers felt that pricing was less fair than a year before. ItÂ’s an interesting contrast, showing that dealer pricing tactics can significantly impact satisfaction with the sales process. Fewer people may be paying more than MSRP, but several premium models still list with significant markups. Even more interesting is PorscheÂ’s top spot on the satisfaction list, as its cars often sell with huge upcharges, and itÂ’s exceedingly tricky even to get a build allocation for some models. Buick Chevrolet GMC Porsche Car Buying Ownership

Average transaction prices climb to a record $36,270 in January

The automotive sector made a hash of the numbers last month, a mess of pluses and minuses clogging the transaction-price charts according to Kelley Blue Book. The overall industry rose one percent, even though buyers bought fewer cars and light vehicles in January 2018 vs 2017 using the selling-day adjusted rate. Due to January transaction prices rising to $36,270, a record for January, the value of new vehicles sold climbed more than $1 billion compared to January 2017. KBB's transaction prices don't include customer incentives, which changes the complexion slightly; average incentive spending rose to just over ten percent. The average transaction price in December 2017 was $36,756, so January dropped a bit - nothing unexpected, with the month annually blamed for "January doldrums." More revealing is the fact that the average transaction price in January 2017 was $34,910. This year's plumped-up figure came courtesy of the continued shift to crossovers, SUVs, and light trucks, which shouldn't surprise anyone who's read an automotive blog in the past 20 years. That category comprised nearly 70 percent of new vehicle sales for the month. Some manufacturers profited more than others, though. Fiat Chrysler managed 12.8 percent fewer sales in January compared year-on-year, but the company's vehicles sold for $1,300 more. The Ford brand suffered a 6.3-percent dip in sales, but brand transaction prices increased $2,000, while a Lincoln sold for $8,700 more on average. General Motors sold more cars and sold them for more money; overall GM transaction prices rose four percent, or $1,270, while a GMC traded hands for seven-percent more than in January 2017 and a Cadillac got $2,300 more on average. Of KBB's listed automakers, the Volkswagen Group got the most of out its customers, transaction prices rising at the German automaker by 5.6 percent to $42,243 in January 2018 compared to a year earlier. American Honda followed with a 4.3-percent increase to $28,991, GM in third at 4.1 percent to $40,313. Find your next car at Autoblog using our new and used car listings or the Car Finder tool. Broken out by segment, minivans rocked the table, transaction prices leaping by 7.9 percent to $35,380 compared to January a year earlier. Luxury cars boasted the next-highest rise, at 3.6 percent to $58,533.

2017 GMC Sierra 2500HD All Terrain X eyes Ram Power Wagon

If where you're going, you don't need roads, you're spoiled for choice by American automakers. Ford has the F-150 Raptor, Jeep the iconic Wrangler, and Ram offers Power Wagon. And that's just the tip of the factory off-road iceberg. General Motors is getting in on the off-roading action with the Canyon and Sierra 1500 All Terrain X. Now, the automaker is adding another notch on its belt with the Sierra 2500HD All Terrain X. On the outside, GMC continues to the all-black trend as the rest of its off-roading-oriented lineup, which includes 18-inch aluminum wheels finished in black, a bespoke grille surround, black sport bar that's mounted in the truck's bed, and four-inch side steps in black. The All Terrain X will only be offered in two colors – Black Onyx and Summer White. Those looking for more off-roading capabilities and tack the Z71 off-road suspension package as an option on the All Terrain X, adding performance Rancho shocks, Hill Descent Control, and a shield for the underbody transfer case. Two engine choices lie under this crew cab pickup's massive hood - the 6.0-liter gas V8 or the all-new Duramax 6.6-liter turbo-diesel V8. The gasoline-powered V8 continues to make 360 horsepower and 380 pound-feet of torque, while the new Duramax turbo-diesel generates 445 horsepower and 910 pound-feet of torque. While the All Terrain X may not have the same murderous look as the Ram Power Wagon, it makes off-roading a luxurious affair. And it's blacked out. The 2500HD power wagon will be on sale early next year, with a pricing announcement coming sometime in the next few months. Related Video: Featured Gallery 2017 GMC Sierra 2500HD All Terrain X: LA 2016 View 12 Photos Related Gallery 2017 Sierra HD All Terrain X News Source: GMCImage Credit: Live photos copyright 2016 Drew Phillips / Autoblog LA Auto Show GM GMC Truck Off-Road Vehicles Performance 2016 LA Auto Show gmc sierra hd