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Autoblog Minute: New car customer satisfaction down according to latest ACSI report

Customers have spoken and automobile satisfaction is down in 2015. Autoblog's Chris McGraw reports on this edition of Autoblog Minute. Show full video transcript text [00:00:00] Customers have spoken and automobile satisfaction is down in 2015. I'm Chris McGraw and this is your Autoblog Minute. The American Customer Satisfaction Index or ACSI released its updated numbers and according to the survey, new car buyer satisfaction is down for the third straight year. According to an ACSI press release, customer satisfaction with new automobiles has fallen 3.7 percent, to 79 on its 100-point scale. The ACSI report is based on over 4,100 customer surveys collected in the second quarter of 2015 Sitting at the top of the industry in customer satisfaction is Toyota's Lexus brand with a score of 84. Which was good enough to dethrone Mercedes-Benz, which fell 3% to a score of 83. Of the Big Three, Ford was the only domestic automaker to maintain overall customer satisfaction with its score of 81. General Motors slipped 3% to 79 and Fiat Chrysler had a 5% drop, registering a score of 75 out the possible 100. What's driving this trend of customer dissatisfaction? ASCI points to the rise in recalls and car prices. Where do you land on customer satisfaction spectrum? Sound off in the comments with your thoughts on the current state of car ownership and brand quality. For Autoblog, I'm Chris McGraw. Autoblog Minute is a short-form video news series reporting on all things automotive. Each segment offers a quick and clear picture of what's happening in the automotive industry from the perspective of Autoblog's expert editorial staff, auto executives, and industry professionals. Chrysler Fiat Ford GM Lexus Mercedes-Benz Car Buying Ownership Autoblog Minute Videos Original Video

Ford Mustang GT350 drops some camo

Now that we've poured over the 2015 Ford Mustang in its standard form, it's time to look ahead. We already knew (and heard - literally) that Ford was working on a higher-performance version of its 'Stang to replace the Shelby GT500, and earlier reports have stated that it will simply be called the GT350.
We don't have a ton of detail to go on, but this latest set of spy photos clearly shows a hood-mounted air scoop, which suggests a forced-induction powerplant is under the hood. However, this disagrees with earlier reports that the GT350 will be all motor, using a naturally aspirated engine to send massive horsepower to the rear wheels. Our spies also point out the functional vent aft of the front wheels to allow for better airflow, and the massive quad exhaust pipes can be seen, clear as day.
Expect to see the Mustang GT350 in April, when it debuts at the New York Auto Show in conjunction with the Pony's 50th anniversary. In the meantime, have a look at our gallery above to see the latest shots of the hot Mustang out testing.

2015 Ford Mustang GT [w/video]

At 50 years old, the object of fantasies, a tuner's dream, a movie star and more than nine million strong, it couldn't be truer to say that the Ford Mustang needs no introduction. This newest Mustang, however - making the biggest changes we've seen to the pony car since perhaps 1964.5 - is something Ford has been introducing all year.
We went on a Deep Dive, covered the way it looks when it was revealed, detailed the engine specs, got a ride in the EcoBoost and listened to the V8, got rolling footage and watched it do a standard-feature burnout.
The only thing left to do? Drive it. Having now done so for a few hours around Los Angeles, what we can tell you is to forget everything you know about the Mustang. This new car shames the old, redefines the model and gallops far ahead of anything else in the segment.