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Ford announces four recalls, 1.4M vehicles affected
Thu, 29 May 2014Ford is taking a bit of the spotlight away from General Motors, announcing a major group of recall campaigns, covering a total of 1.4 million vehicles built between 2006 and 2013.
Let's start with the big one, which covers the Ford Escape, Mercury Mariner and, according to The Detroit News, Ford-built Mazda Tribute CUVs. 915,216 vehicles are covered, all of which were built in model years 2008 to 2011. 736,000 vehicles are in the US, while Canada then Mexico make up the vast majority of the remainder. The problem is due to an issue with the torque sensor in the steering column, which could lead to sudden power steering failure. Manual steering would still be available, though.
"Dealers will perform one of three service fixes, depending upon what diagnostic codes are shown when the vehicle is taken to the dealer," Ford spokeswoman Kelli Felker wrote to Autoblog in an email. "They will either update software for the power steering control module and the instrument cluster module; replace the torque sensor; or replace the steering column, which includes upgraded power steering control module software."
Autoblog Minute: New car customer satisfaction down according to latest ACSI report
Wed, Sep 9 2015Customers have spoken and automobile satisfaction is down in 2015. Autoblog's Chris McGraw reports on this edition of Autoblog Minute. Show full video transcript text [00:00:00] Customers have spoken and automobile satisfaction is down in 2015. I'm Chris McGraw and this is your Autoblog Minute. The American Customer Satisfaction Index or ACSI released its updated numbers and according to the survey, new car buyer satisfaction is down for the third straight year. According to an ACSI press release, customer satisfaction with new automobiles has fallen 3.7 percent, to 79 on its 100-point scale. The ACSI report is based on over 4,100 customer surveys collected in the second quarter of 2015 Sitting at the top of the industry in customer satisfaction is Toyota's Lexus brand with a score of 84. Which was good enough to dethrone Mercedes-Benz, which fell 3% to a score of 83. Of the Big Three, Ford was the only domestic automaker to maintain overall customer satisfaction with its score of 81. General Motors slipped 3% to 79 and Fiat Chrysler had a 5% drop, registering a score of 75 out the possible 100. What's driving this trend of customer dissatisfaction? ASCI points to the rise in recalls and car prices. Where do you land on customer satisfaction spectrum? Sound off in the comments with your thoughts on the current state of car ownership and brand quality. For Autoblog, I'm Chris McGraw. Autoblog Minute is a short-form video news series reporting on all things automotive. Each segment offers a quick and clear picture of what's happening in the automotive industry from the perspective of Autoblog's expert editorial staff, auto executives, and industry professionals. Chrysler Fiat Ford GM Lexus Mercedes-Benz Car Buying Ownership Autoblog Minute Videos Original Video
Ford pits The Stig against Gran Turismo 6 in Focus ST Goodwood run
Thu, 03 Jul 2014The Goodwood Festival of Speed is one of the world great automotive gatherings. So, it was the perfect event for Ford to give the refreshed 2015 Focus ST its world debut in front of a loving public. It even surprised us with a new diesel-powered version, as well.
The Blue Oval really put its focus on making the ST a better driver for this refresh. It left its 2.0-liter turbocharged four-cylinder alone to still pump out a respectable 252 horsepower and 270 pound-feet of torque. The changes like a retuned front suspension, electric power steering and improved interior made the hot hatch an even better place to spend time behind the wheel.
To prove that the Focus ST is still as potent as ever, Ford set up a one-on-one race up the Goodwood Hill. But instead of putting the two cars side-by-side, former Stig from Top Gear UK, Ben Collins, piloted the real model up the course, and his rival drove the virtual version in Gran Turismo 6. The two hot hatches set off at the same time to see whether reality could beat the virtual world, and the finish was actually extremely close. Scroll down to watch the video and find out the winner of this battle at Goodwood.