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Even Ford executives had issues with MyFord Touch

MyFord Touch is one of the auto industry's more controversial features. The media broadly panned the infotainment system developed with Microsoft for its slow responses and reliance on voice commands to navigate its deep menus. Oh, and Ford executives weren't big fans, either. Newly revealed court documents in a California class-action lawsuit demonstrate the level of venom Ford employees, both big and small, reserved for the Blue Oval's infotainment system. An error caused Bill Ford's navigation system to crash, leaving the family scion stuck on the side of the road in an unfamiliar area. The documents, unearthed by Forbes, detail current CEO Mark Fields' aggravations with MFT, too. A mechanic emailed an image of a cracked infotainment screen on an Edge to one of Ford's top Sync engineers, Kenneth Williams, suggesting "Mark Fields may have been a little aggravated with the system." But Ford and Fields' issues are nothing compared to the woes of the engineers that had to work on MFT. In a collection of emails obtained by Forbes, one engineer called the system "a polished turd," while another simply said, "These poor customers." And after one engineer suggested using a photo of Ford's Oakville Assembly Plant – home of the Edge, Flex, Lincoln MKX, and MKT production – as a background for the system, one of his coworkers said in an email that someone should instead Photoshop the image to read "abandon hope all ye who enter here," the Detroit News reports. Another summed up the problem, saying: "Ford's quality reputation is completely on the line ... another model year with the same crap is not acceptable." MyFord Touch almost single-handedly torpedoed Ford's reputation in widely reported quality metrics, including JD Power and Consumer Reports. Ford responded with a refreshed Sync3, a wildly improved rethink of its infotainment system that is far more responsive and easier to live with every day. Related Video: News Source: Forbes, The Detroit NewsImage Credit: Ford Government/Legal Ford Lincoln Technology Mark Fields sync 3

Ford Claims Focus As World's Best-Selling Car For Second Year In A Row

Ford Motor Co. has claimed its Focus sedan beat out the Toyota Corolla for the title of 'best-selling car in the world' for the second year in a row. The declaration was based on independent sales figures from January to September of 2013, according to USA Today. Last year, Ford used data from the analysis firm Polk to support its claim of having the best-selling car of 2012. Toyota objected, stating the Corolla sold more units. The numbers eventually showed that the Ford Focus was the best selling nameplate of the year, but may have been second to the Toyota sedan overall since multiple variations of the Corolla are sold under different nameplates around the world. Data from the analysis firm R.L. Polk found Focus registrations from January through September 2013 reached 856,587. Ford can thank booming car sales in China, where the automaker sold 303,481 units, for a sizable chunk of that number, which was a 16 percent increase over 2012. "Our success with Focus is the result of Ford's connection to our customers all over the world," said Jim Farley, an executive vice president at Ford. The Focus and Corolla both compete in the popular small sedan segment, along with other hot-selling cars like the Honda Civic, Hyundai Elantra and Chevrolet Cruze. These vehicles make a up a large portion of sales for their respective automakers, as they tend to hit a sweet spot for many consumers, coming with a starting sticker price under $20,000, solid fuel economy, plenty of cargo and passenger room and, lately, sharp exterior design and sportier driving dynamics. Related Gallery 2013 Ford Focus ST Test Drive Ford focus

Ford's Galhotra succeeds Farley as head of Lincoln

Ford Motor Company is announcing a major personnel shakeup that could have a dramatic effect on the future of the Lincoln division. Kumar Galhotra (pictured above), currently vice president of engineering at Ford for all of its vehicles worldwide, is taking over as the president of the luxury brand on September 1, replacing Jim Farley. The automaker is also hiring a new head of advanced engineering.
Galhotra has a huge job ahead of him as the new boss of Lincoln worldwide, overseeing product development, marketing, sales and service. His task is to turn the luxury division into a world-class brand as quickly as possible, and he reports directly to Ford President and CEO Mark Fields.
"These changes underscore our commitment to build on the success of our One Ford plan by accelerating our pace of progress. They also make clear we are serious about Lincoln as a world-class luxury brand and that product excellence and innovation are what will deliver growth and define our entire company going forward," said Fields in the company's announcement.