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STUDY: Ford owns brand loyalty in 2009; Scorned Saturn, Pontiac buyers will look outside of GM

Ford buyers appear to love their cars more than customers of any other automotive brand, returning back to the American automaker when it comes time to purchase their next vehicle. According to a study by Experian Automotive, six of the top 10 vehicles for customer brand loyalty wear badges from the Blue Oval. That includes the Ford Fusion (62.4 percent), Ford Edge (57.9 percent), Ford Five Hundred/Taurus (56 percent), Ford Freestyle (51.9 percent), Ford Escape (49.4 percent) and the Ford Focus (47.57 percent).
Other vehicles making up the top 10 include the Toyota Prius (52 percent), Chevy Impala (51.7 percent), Toyota Camry (47.8 percent) and Toyota Corolla (47.56 percent). This brings up an interesting question: With the closing of automotive brands like Saturn and Pontiac, where are those buyers to turn for their next automotive purchase?
Apparently, not back to General Motors. According to Experian, Pontiac owners are most likely to look to the Ford lineup for their next car or truck and Saturn shoppers will switch to Toyota or Honda - not particularly surprising given that Saturn was meant to compete with import brands. Experian predicts that GM's overall market share will fall from 20 percent to about 17.5 percent, with most of the slack being picked up by Ford, Honda and Toyota.

Ford Explorer problems gutted third-quarter sales

In early September, the Detroit Free Press published a feature noting numerous problems Ford's having with the 2020 Explorer and 2020 Lincoln Aviator launches. Issues with both SUVs, built at Ford's Chicago Assembly Plant, were so rife and dire that the automaker was trucking the vehicles 275 miles away to Michigan for repairs. Bloomberg reported earlier this month that Explorer's third-quarter sales dropped 48 percent compared to the previous model in 2018, with dealers unable to get enough units on lots for customers. Nor is the snafu over: Automotive News reports that another "batch of about 2,500 Explorers in need of repairs" arrived recently in Michigan, and sales through the first nine months of 2019 are down 31 percent. Sales dips during model changeovers are to be expected as old inventory gets sold down and new production ramps up, but this is different. Ford U.S. sales boss Mark LaNeve told Bloomberg earlier this month, "We’ve got adequate inventory in our stores. For Q4, availability wonÂ’t be an issue. WeÂ’ll be able to hit our stride with Explorer starting now." It's hard to know whether that's true, with thousands of Explorers still piling into Michigan; the batch AN mentioned represents about 5 days of sales during an average month in 2018, before the drawdown and interruptions hampered matters. And when Consumer Reports tested the Ford Explorer it bought this summer, it titled the review, "2020 Ford Explorer drives nicely but has many flaws / Poor interior quality and a high price overshadow the SUV's improvements."   On top of that, the AN piece mentions a new impediment to uncorking the Explorer sales stream: Worker strife in the Chicago plant. Allegedly, "Roving groups of workers are intimidating other employees, creating a hostile environment, the people said. ThatÂ’s driving up turnover and leaving some vehicle assembly unfinished, contributing to the company having to complete the work at the Michigan factory or at dealerships, the people said." Ford's been fined twice before for the same kinds of issues at its plants, once in 1999, again in 2017, but a spokesperson said Ford isn't aware of any such problems now. The pressure otherwise has got to be unpleasant for everyone on the Explorer team, from CEO Jim Hackett down. The automaker was meant to be "turning the corner" in April, but as of now, shares are down, credit rating is down, earnings are down.

Ford blows up Takata airbag recall by over 447k vehicles

Ford is the latest automaker to announce an expansion to its Takata driver-side airbag inflator recall, and the latest increase adds an additional 447,310 vehicles to the nationwide total. The company says that this expansion comes at the request of the National Highway Traffic Safety Administration. The expanded recall campaign covers: The 2005-2008 Ford Mustang built between August 18, 2004, and June 25, 2007, at the at Flat Rock Assembly Plant The 2005-2006 Ford GT built between February 11, 2005, and January 30, 2006, at the at the Wixom Assembly Plant As of December 18, Ford knows of a total of 502,489 vehicles in need of replacement driver side inflators. Of those, 462,911 are in the US, 27,516 in Canada, 7,578 in Mexico and 4,484 outside of North America. The automaker is aware of one injury that may be related to these exploding parts. Earlier in December, the automaker issued an expanded recall covering passenger side Takata airbag inflators for the Ranger pickup and Ford GT. When taking this into account, the grand total of Ford products with inflators that need replacement for the driver or passenger side is 538,977 vehicles. Scroll down to read the company's full announcement of this enlarged safety campaign. FORD EXPANDS TAKATA DRIVER-SIDE AIRBAG INFLATOR SAFETY RECALL DEC 18, 2014 | DEARBORN, MICH. At the request of the National Highway Traffic Safety Administration, Ford is expanding its recall on Takata driver-side airbag inflators. This recall includes approximately 502,489 vehicles, an addition of approximately 447,310 vehicles. This brings the total number of Ford vehicles being recalled for Takata airbag inflators to approximately 538,977. This expanded recall includes 2005-2008 Ford Mustang vehicles built Aug. 18, 2004 to June 25, 2007 at Flat Rock Assembly Plant and 2005-2006 Ford GT vehicles built Feb. 11, 2005 to Jan. 30, 2006 at Wixom Assembly Plant. As of Dec. 18, 2014, Ford is aware of approximately 462,911 vehicles in the United States and federalized territories, approximately 27,516 in Canada and approximately 7,578 in Mexico affected by this recall. Approximately 4,484 additional vehicles outside of North America are also included in this action. Ford is aware of one accident with an injury that may be related to this condition. Dealers will replace the airbag inflator at no cost to the customer.