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Autoblog Minute: New car customer satisfaction down according to latest ACSI report

Customers have spoken and automobile satisfaction is down in 2015. Autoblog's Chris McGraw reports on this edition of Autoblog Minute. Show full video transcript text [00:00:00] Customers have spoken and automobile satisfaction is down in 2015. I'm Chris McGraw and this is your Autoblog Minute. The American Customer Satisfaction Index or ACSI released its updated numbers and according to the survey, new car buyer satisfaction is down for the third straight year. According to an ACSI press release, customer satisfaction with new automobiles has fallen 3.7 percent, to 79 on its 100-point scale. The ACSI report is based on over 4,100 customer surveys collected in the second quarter of 2015 Sitting at the top of the industry in customer satisfaction is Toyota's Lexus brand with a score of 84. Which was good enough to dethrone Mercedes-Benz, which fell 3% to a score of 83. Of the Big Three, Ford was the only domestic automaker to maintain overall customer satisfaction with its score of 81. General Motors slipped 3% to 79 and Fiat Chrysler had a 5% drop, registering a score of 75 out the possible 100. What's driving this trend of customer dissatisfaction? ASCI points to the rise in recalls and car prices. Where do you land on customer satisfaction spectrum? Sound off in the comments with your thoughts on the current state of car ownership and brand quality. For Autoblog, I'm Chris McGraw. Autoblog Minute is a short-form video news series reporting on all things automotive. Each segment offers a quick and clear picture of what's happening in the automotive industry from the perspective of Autoblog's expert editorial staff, auto executives, and industry professionals. Chrysler Fiat Ford GM Lexus Mercedes-Benz Car Buying Ownership Autoblog Minute Videos Original Video

Ford announces bevy of recalls, 2 of which are recalls on recalls

Ford has announced five separate recalls, affecting 202,000 vehicles built between 2005 and 2014.
It's not been a great couple of weeks for Ford. On October 30, the company announced a 205,000-unit recall, and yesterday, it was revealed that the Ford brand's year-over-year sales were down over 5,000 units while the company itself was down 3,000 units over through October. Now, the company has announced five separate recalls affecting 202,000 vehicles built between 2005 and 2014.

'Blood Muscle' auction to sell impressive collection of ill-begotten classic cars

The old saying goes that if you can't do the time, don't do the crime. But being a criminal can involve more than just taking a trip to the big house; it can also mean losing possessions purchased from any ill-gotten gains. Still, one man's loss is another's gain, and if you're in Lodi, NJ, on September 12, you stand the chance to buy some of the ultimate muscle cars from the US Marshals in what is being gruesomely nicknamed the Blood Muscle auction.
The grisly moniker was earned because all of the vehicles belonged to the president of a blood testing company who is facing prison time for alleged bribery, according to Hemmings. After all, they are muscle cars bought with actual blood money. The seven-vehicle collection includes some of the ultimate muscle cars ever made, and the original buyer clearly had an eye for rarity.
This cornucopia of V8 power includes a teal 1970 Ford Mustang Boss 429, a 1967 Shelby GT500 Mustang, an orange 1970 Plymouth Superbird, a 1970 Chevrolet Chevelle SS convertible and perhaps most prized of all - a trio of 1969 Yenko Chevys with a Chevelle, Nova and Camaro all represented. From the included photos, all of them look to be in fantastic condition.