1960 Ford F-100 Custom on 2040-cars

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Autoblog Minute: New car customer satisfaction down according to latest ACSI report

Customers have spoken and automobile satisfaction is down in 2015. Autoblog's Chris McGraw reports on this edition of Autoblog Minute. Show full video transcript text [00:00:00] Customers have spoken and automobile satisfaction is down in 2015. I'm Chris McGraw and this is your Autoblog Minute. The American Customer Satisfaction Index or ACSI released its updated numbers and according to the survey, new car buyer satisfaction is down for the third straight year. According to an ACSI press release, customer satisfaction with new automobiles has fallen 3.7 percent, to 79 on its 100-point scale. The ACSI report is based on over 4,100 customer surveys collected in the second quarter of 2015 Sitting at the top of the industry in customer satisfaction is Toyota's Lexus brand with a score of 84. Which was good enough to dethrone Mercedes-Benz, which fell 3% to a score of 83. Of the Big Three, Ford was the only domestic automaker to maintain overall customer satisfaction with its score of 81. General Motors slipped 3% to 79 and Fiat Chrysler had a 5% drop, registering a score of 75 out the possible 100. What's driving this trend of customer dissatisfaction? ASCI points to the rise in recalls and car prices. Where do you land on customer satisfaction spectrum? Sound off in the comments with your thoughts on the current state of car ownership and brand quality. For Autoblog, I'm Chris McGraw. Autoblog Minute is a short-form video news series reporting on all things automotive. Each segment offers a quick and clear picture of what's happening in the automotive industry from the perspective of Autoblog's expert editorial staff, auto executives, and industry professionals. Chrysler Fiat Ford GM Lexus Mercedes-Benz Car Buying Ownership Autoblog Minute Videos Original Video

Preserving automotive history costs big bucks

$1.8 million is spent each year to maintain GM's fleet of 600 production and concept cars.
When at least two of the Detroit Three were on the verge of death a few years back, one of the tough questions that was asked of Ford, General Motors and Chrysler execs - outside of why execs were still taking private planes to meetings - was why each company maintained huge archives of old production and concept vehicles. GM, for example, had an 1,100-vehicle collection when talk of a federal bailout began.

Autoblog Technology of the Year Award Special | Autoblog Podcast #758

This episode of the Autoblog Podcast features Editor-in-Chief Greg Migliore, Road Test Editor Zac Palmer and Consumer Editor Jeremy Korzeniewski. The trio begin by discussing the 2022 Technology of the Year award. Ford's Onboard Scales and Smart Hitch hauling/towing tech as tested in the F-150 Lightning won this year. Why the Ford won, how testing went down and Ford's competition — including the GMC Hummer EV and Genesis GV60 — are discussed. After diving through the Technology of the Year award testing, the three take on this week's news. A mysterious vehicle based on the Corvette (that isn't a Corvette) is supposedly on its way. Audi is giving us "Performance" versions of the RS 6 Avant and RS 7 Sportback. Plus, we discuss a recent study that provides data for the 10 longest lasting vehicles on the road today. After the news, the crew dive into the cars they've been driving this week. Greg's been behind the wheel of a Nissan Pathfinder, while Jeremy and Zac have been driving some plug-in hybrids, including the Lexus NX 450h+ and Autoblog's long-term BMW 330e xDrive. Send us your questions for the Mailbag and Spend My Money at: Podcast@Autoblog.com. Autoblog Podcast #758 Get The Podcast Apple Podcasts – Subscribe to the Autoblog Podcast in iTunes Spotify – Subscribe to the Autoblog Podcast on Spotify RSS – Add the Autoblog Podcast feed to your RSS aggregator MP3 – Download the MP3 directly Rundown 2022 Autoblog Technology of the Year finalists and winner News Mysterious Corvette Audi RS 6 Avant Performance and RS 7 Sportback Performance revealed 10 longest lasting vehicles on the road today Cars we're driving 2022 Nissan Pathfinder SV 2022 Lexus NX 450h+ 2022 BMW 330e xDrive Long-Term tester Feedback Email – Podcast@Autoblog.com Review the show on Apple Podcasts Autoblog is now live on your smart speakers and voice assistants with the audio Autoblog Daily Digest. Say “Hey Google, play the news from Autoblog” or "Alexa, open Autoblog" to get your favorite car website in audio form every day. A narrator will take you through the biggest stories or break down one of our comprehensive test drives. Related video: This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings. Green Podcasts Ford Genesis GM GMC Technology Technology of the Year Truck Crossover SUV Electric Hybrid Luxury Off-Road Vehicles Performance Sedan