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Even Ford executives had issues with MyFord Touch

MyFord Touch is one of the auto industry's more controversial features. The media broadly panned the infotainment system developed with Microsoft for its slow responses and reliance on voice commands to navigate its deep menus. Oh, and Ford executives weren't big fans, either. Newly revealed court documents in a California class-action lawsuit demonstrate the level of venom Ford employees, both big and small, reserved for the Blue Oval's infotainment system. An error caused Bill Ford's navigation system to crash, leaving the family scion stuck on the side of the road in an unfamiliar area. The documents, unearthed by Forbes, detail current CEO Mark Fields' aggravations with MFT, too. A mechanic emailed an image of a cracked infotainment screen on an Edge to one of Ford's top Sync engineers, Kenneth Williams, suggesting "Mark Fields may have been a little aggravated with the system." But Ford and Fields' issues are nothing compared to the woes of the engineers that had to work on MFT. In a collection of emails obtained by Forbes, one engineer called the system "a polished turd," while another simply said, "These poor customers." And after one engineer suggested using a photo of Ford's Oakville Assembly Plant – home of the Edge, Flex, Lincoln MKX, and MKT production – as a background for the system, one of his coworkers said in an email that someone should instead Photoshop the image to read "abandon hope all ye who enter here," the Detroit News reports. Another summed up the problem, saying: "Ford's quality reputation is completely on the line ... another model year with the same crap is not acceptable." MyFord Touch almost single-handedly torpedoed Ford's reputation in widely reported quality metrics, including JD Power and Consumer Reports. Ford responded with a refreshed Sync3, a wildly improved rethink of its infotainment system that is far more responsive and easier to live with every day. Related Video: News Source: Forbes, The Detroit NewsImage Credit: Ford Government/Legal Ford Lincoln Technology Mark Fields sync 3

Focus STs for SEMA include Lotus and Gulf liveries, rally-fied police car

Ford, as we mentioned on Saturday, is pulling out all the stops for November's SEMA show, bringing 57 vehicles to the Las Vegas event. Ford will be staggering the release of its SEMA flotilla, though, so expect to hear a lot about the new additions to the fleet in the weeks to come. We already showed you the Fiesta, Fiesta ST and Mustang models that made up the first batch of SEMA cars. Next up, we have a quartet of modded Focus STs joining Ford's SEMA roster.
Our first Focus ST (pictured above) sports the legendary livery of Gulf Racing. The orange-on-blue scheme, which Ford helped make famous at the 24 Hours of Le Mans, has been updated for 2013, with a more vibrant blue. This ST was built by Universal Technical Institute, while the exterior was done by Neil Tjin of Tjin Edition. Side exhausts, a Vortech supercharger and a Motiv Concepts high-flow cat allow the ST to breathe a bit easier, while Forgestar wheels contrast well with the iconic paint scheme.
Focus ST number two has been done-up by PM Lifestyle and is inspired by "Southern California car culture." Sporting a sleek, pale blue paint job, there's also no shortage of carbon fiber on the car's exterior. The 2.0-liter, turbocharged, four-cylinder engine has been massaged by the likes of Banks Power, COBB Tuning and Ford Racing, while the suspension is wearing a shiny, new set of coilovers and sway bars. The meaty brakes, tucked behind 19-inch, Rotiform wheels, come from Wilwood, while the cabin has been fitted with a pair of Sparco Chrono seats and five-point, Schroth harnesses.

Ford owns Automotive Loyalty Awards, Audi and Subaru are king of conquests

Customers are a commodity in the automotive industry, and like any other commodity, automakers trade them back and forth. Only nobody wants to give up their customers - just to keep the ones they have and try to attract others.
That's what the Polk Automotive Loyalty Awards are all about. Every year the industry research body names the automakers, brands and models that manage to keep their customers coming back for more - and attract buyers to switch from other makes. Ford usually does pretty well, but this year it rose above even its own track record.
Not only did Dearborn win the Overall Loyalty to Manufacturer award, but also the Overall Loyalty to Make. Ford also took the African American category, and the F-150 was named the top full-size half-ton pickup in customer loyalty. Ford COO Mark Fields (pictured above) accepted the awards and gave the keynote address at the awards ceremony.