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2023 J.D. Power APEAL Study shows new-car customer satisfaction scores slip

J.D. Power survey results have been slightly up but mostly down for automakers this year, literally. In February, the 2023 Vehicle Dependability Study showed an overall decline compared the 2022 a month before the Customer Service Index Study did the same. The trend reversed in June with a better overall score on the 2023 U.S. Electric Vehicle Consideration Study than in 2022, then declined again the same month on with a lower overall score on the 2023 Initial Quality Study. The declines continue with the 2023 J.D. Power U.S. Automotive Performance, Execution and Layout (APEAL) Study, overall satisfaction among the 84,555 respondents down two points overall compared to 2022, to 845 out of 1,000 points. Because last year's score dropped compared to 2021, this year marks the first consecutive decline in the study's 28-year history. The study tries to "[measure] owners' emotional attachment and level of excitement with new vehicle" after 90 days of ownership by asking new owners to rate 37 attributes in 10 areas around the vehicle, such as the feeling they get when they hit the accelerator. Satisfaction with nine of the attributes is down this year versus last, fuel economy the only segment to show better results with 15 points more satisfaction. Styling and infotainment are big drags on satisfaction. Responses to new car exterior looks tallied 888 points, down from 894 last year, the largest drop in this year's study. On the digital side, less than half of those surveyed this year said they prefer using a manufacturer's built-in infotainment. From 70% of respondents in 2020 preferring to use a manufacturer's in-house software to play audio instead of Android Auto or Apple CarPlay, that's 56% in 2023. Going all-in on Google appears to have the best effect. J.D. Power said that vehicles with both Google's Android Automotive Operating System (AAOS) and Google Automotive Services (GAS) "score higher in the infotainment category than those with no AAOS whatsoever. AAOS without GAS receives the lowest scores for infotainment of the three categories."  Frank Hanley, senior director of auto benchmarking at J.D. Power, said, "Despite the technology and design innovations that manufacturers put into new vehicles, owners are lukewarm about them. While innovations like charging pads, vehicle apps and advanced audio features should enhance an owner’s experience, this is not the case when problems are experienced.

1968 Dodge Super Charger is a super Charger with a supercharger

Mopar's latest custom creation is sure to be in the running for coolest car at this year's SEMA show. It's a 1968 Dodge Charger, a car selected in part because this year marks the car's 50th anniversary, but taken to the extreme and renamed Super Charger. The headliner of the car's radical upgrades is the new "Hellephant" engine. It's a take on the original car's 426-cubic-inch Hemi V8. But this new engine, with the same displacement, is based on the current Hemi V8, and adds a supercharger. All told, it makes a whopping 1,000 horsepower and 950 pound-feet of torque on 93 octane pump gas. It will be available as a crate engine, too. The engine is far from the only impressive change to the car. All over the body are mild to wild tweaks. The wide, uninterrupted grille from the original is still here, but it's a one-piece example now. And instead of hiding the headlights behind doors that have to open for illumination, the lights simply shine through the grille, retaining a clean look even at night. The whole car sits 2.5 inches lower than stock, and it's now four inches wider thanks to the huge fender flares. They house 305-mm-wide tires up front, and 315-mm tires in the rear. Likely the most complicated change to the car is the lengthened wheelbase. There are two more inches between the wheels now, something Mopar did to reduce the front overhang. A close second in complexity are the taillights. They're the same shape as the originals, but now the round elements are actually exhaust outlets. The tips also happen to be the same as those on the Alfa Romeo Stelvio. There are other details that help bring together the exterior. The rain rails have been smoothed out on the roof, the vent windows removed, special 426 stickers have been added, and the fuel door now has a Hellephant badge with a blue background with lots of little Mopar Ms. The interior gets some attention, too. The rear seat has been removed, Dodge Demon style. It gets a custom roll bar designed to be as unobtrusive as possible, even getting the hoop around the seats to roughly line up with where the windows meet. Gauges come from the Mopar catalog, and the steering wheel and seats are from the dearly departed Dodge Viper. They're particularly relevant, as the six-speed manual transmission comes from the Viper, too. Related Video: This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings.

Chrysler readying 20 Moparized vehicles for SEMA

The Las Vegas Convention Center has plenty of space for aftermarket companies and automakers to show off their wares, and it looks like Chrysler is taking advantage of the spacious floor plan. At next month's SEMA Show, Chrysler will have a full 20 cars from its six brands decked out with Mopar gear.
As a hint of what is to come, Chrysler released a handful of teaser sketches showing glimpses of modified Jeep Cherokee, Ram 1500, Fiat 500L and Chrysler 300 concept vehicles. The automaker will also use the venue to show off a new line of Jeep Performance Parts offered by the all-new Mopar Off-Road Division. In addition to the images, Chrysler also issued a brief press release - posted below - breaking down some of the "industry-first features" that Mopar has offered in recent years.