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2023 J.D. Power APEAL Study shows new-car customer satisfaction scores slip

J.D. Power survey results have been slightly up but mostly down for automakers this year, literally. In February, the 2023 Vehicle Dependability Study showed an overall decline compared the 2022 a month before the Customer Service Index Study did the same. The trend reversed in June with a better overall score on the 2023 U.S. Electric Vehicle Consideration Study than in 2022, then declined again the same month on with a lower overall score on the 2023 Initial Quality Study. The declines continue with the 2023 J.D. Power U.S. Automotive Performance, Execution and Layout (APEAL) Study, overall satisfaction among the 84,555 respondents down two points overall compared to 2022, to 845 out of 1,000 points. Because last year's score dropped compared to 2021, this year marks the first consecutive decline in the study's 28-year history. The study tries to "[measure] owners' emotional attachment and level of excitement with new vehicle" after 90 days of ownership by asking new owners to rate 37 attributes in 10 areas around the vehicle, such as the feeling they get when they hit the accelerator. Satisfaction with nine of the attributes is down this year versus last, fuel economy the only segment to show better results with 15 points more satisfaction. Styling and infotainment are big drags on satisfaction. Responses to new car exterior looks tallied 888 points, down from 894 last year, the largest drop in this year's study. On the digital side, less than half of those surveyed this year said they prefer using a manufacturer's built-in infotainment. From 70% of respondents in 2020 preferring to use a manufacturer's in-house software to play audio instead of Android Auto or Apple CarPlay, that's 56% in 2023. Going all-in on Google appears to have the best effect. J.D. Power said that vehicles with both Google's Android Automotive Operating System (AAOS) and Google Automotive Services (GAS) "score higher in the infotainment category than those with no AAOS whatsoever. AAOS without GAS receives the lowest scores for infotainment of the three categories."  Frank Hanley, senior director of auto benchmarking at J.D. Power, said, "Despite the technology and design innovations that manufacturers put into new vehicles, owners are lukewarm about them. While innovations like charging pads, vehicle apps and advanced audio features should enhance an owner’s experience, this is not the case when problems are experienced.

One-of-four carbon fiber-bodied Dodge Challenger Demon listed for sale

Exclusivity often comes at a high price; in this case, it's $169,995. That's how much Texas exotic car dealer BJ Motors is asking for one of the four carbon fiber-bodied Dodge Challenger Demons built by Speedkore. Many enthusiasts would balk at the idea of spending Audi R8 money on a Demon, but this example isn't your average Challenger. Unveiled at the 2017 SEMA show, and upgraded with 1,400 horsepower the following year, the model ditches the standard coupe's metal body panels for carbon fiber parts to lose about 200 pounds. The example offered for sale has six miles on the odometer so odds are no one has verified its quarter-mile time. The dealer noted the Demon in its inventory is the fourth and final carbon fiber-bodied example built. It's fitted with the stock engine, meaning power comes from a supercharged, 6.2-liter V8 engine that delivers 840 horsepower and 770 pound-feet of torque when burning 100-octane race gas, or 808 horsepower and 717 pound-feet of torque when slurping pump gas. It pops a 2.9-foot wheelie as it screams to 60 mph in 2.3 seconds. The person who ordered this Demon new ticked nearly every box on the list of options. It's equipped with heated and cooled front seats, an 18-speaker sound system, plus two-tone leather and Alcantara upholstery. However, as AllPar pointed out, the dealer makes no mention of the Demon Crate, which included skinny front tires, a block-off plate for the passenger-side door mirror, and a conical air filter, among other go-fast goodies. While spending $170,000 on a Dodge Challenger sounds utterly insane, we wouldn't be surprised if this rare example in like-new condition finds a new home quicker than the Demon goes down a drag strip. Dodge made 3,300 units and stock, metal-bodied examples with delivery mileage sold for an average of $143,000 in 2018, according to Hagerty. AllPar learned Speedkore charged $90,000 for the carbon fiber conversion. The equation tilts in favor of the buyer, which suggests the car's next owner may be more of an investor than an enthusiast. If you're more into classics, Speedkore also gave a 1970 Charger the carbon fiber treatment and rounded out the modifications with a 996-horsepower Demon crate engine. Alternatively, if you have a family to haul, the company made a carbon fiber-bodied Charger with 1,525 horsepower at the crank when running 26 pounds of boost. Related Video: This content is hosted by a third party. To view it, please update your privacy preferences.

UAW Chief Shawn Fain disrupts Detroit's labor tradition

He's known to quote the Bible and Nation of Islam civil rights leader Malcolm X. He's a social media fanatic who keeps the pay stubs of his union member grandfather in his wallet. And now, Shawn Fain is representing nearly 150,000 auto workers in one of the biggest labor strikes in decades. In taking action against all three Detroit carmakers, Fain, the head of the United Auto Workers, has remade the strategy of the union he leads, choosing a bolder, much riskier path than his predecessors after he won office by a narrow margin in a first-ever direct election earlier this year. The strike started as the clock hit midnight on Friday, and followed Fain's decision to open negotiations with Ford Motor, General Motors and Stellantis simultaneously and eschew public niceties involving choreographed handshakes that famously kicked off previous negotiating efforts. The strategy is not without risk. A weeks-long strike would hit workers who live paycheck to paycheck, while the Detroit Three automakers have billions in cash to withstand the walkout. Fain, 54, has made creative use of social media, appearances on network and cable news programs and alliances with high-profile progressive politicians such as U.S. Senator Bernie Sanders, to reframe the UAW's contract bargaining as a battle to re-set the balance of power between workers and global corporations. He has rebutted automakers' concerns about labor costs by pointing out that they have poured billions into share buybacks to benefit investors. "If they’ve got money for Wall Street they sure as hell have money for the workers making the product," he said. “We fight for the good of the entire working class and the poor." In lengthy social media talks to UAW members, Fain alternates quoting Bible verses with the use of charts and graphs to dissect wage and benefit offers from the automakers - details his predecessors kept behind closed doors during bargaining crunch time. Fain, in his unorthodox approach, ran what amounted to a public auction among the companies to push each one to top the other to avoid a costly walkout. Prior UAW presidents picked just one automaker to set a pattern for the other two. Over and over, Fain has told UAW members at the Detroit Three that they can reverse 20 years of wage and retiree benefit concessions, stop further plant closures and end a seniority-based, tiered compensation system that pays new hires as much as 44% less than veteran workers.