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2023 J.D. Power APEAL Study shows new-car customer satisfaction scores slip

J.D. Power survey results have been slightly up but mostly down for automakers this year, literally. In February, the 2023 Vehicle Dependability Study showed an overall decline compared the 2022 a month before the Customer Service Index Study did the same. The trend reversed in June with a better overall score on the 2023 U.S. Electric Vehicle Consideration Study than in 2022, then declined again the same month on with a lower overall score on the 2023 Initial Quality Study. The declines continue with the 2023 J.D. Power U.S. Automotive Performance, Execution and Layout (APEAL) Study, overall satisfaction among the 84,555 respondents down two points overall compared to 2022, to 845 out of 1,000 points. Because last year's score dropped compared to 2021, this year marks the first consecutive decline in the study's 28-year history. The study tries to "[measure] owners' emotional attachment and level of excitement with new vehicle" after 90 days of ownership by asking new owners to rate 37 attributes in 10 areas around the vehicle, such as the feeling they get when they hit the accelerator. Satisfaction with nine of the attributes is down this year versus last, fuel economy the only segment to show better results with 15 points more satisfaction. Styling and infotainment are big drags on satisfaction. Responses to new car exterior looks tallied 888 points, down from 894 last year, the largest drop in this year's study. On the digital side, less than half of those surveyed this year said they prefer using a manufacturer's built-in infotainment. From 70% of respondents in 2020 preferring to use a manufacturer's in-house software to play audio instead of Android Auto or Apple CarPlay, that's 56% in 2023. Going all-in on Google appears to have the best effect. J.D. Power said that vehicles with both Google's Android Automotive Operating System (AAOS) and Google Automotive Services (GAS) "score higher in the infotainment category than those with no AAOS whatsoever. AAOS without GAS receives the lowest scores for infotainment of the three categories."  Frank Hanley, senior director of auto benchmarking at J.D. Power, said, "Despite the technology and design innovations that manufacturers put into new vehicles, owners are lukewarm about them. While innovations like charging pads, vehicle apps and advanced audio features should enhance an owner’s experience, this is not the case when problems are experienced.

Make Your Dodge Durango Even Better | MoPar Options for R/T, SRT | 2018 Chicago Auto Show

Fiat Chrysler is showing new performance add-ons for the 2018 Dodge Durango R/T and SRT models at the Chicago Auto Show, including the familiar Dodge dual center stripes and a new Mopar exhaust system. The 475-horsepower SRT model, which is powered by a 6.4-liter Hemi V8, will also offer a lowering spring kit and a carbon-fiber instrument panel. Chicago Auto Show Dodge Autoblog Minute Videos Original Video SRT

Fiat Chrysler recalls 320,000 Dodge Darts that could roll away

WASHINGTON — Fiat Chrysler Automobiles NV said Friday it is recalling more than 320,000 Dodge Dart compact cars in North America that could roll away because of a defective part that could allow the shift cable to detach from the transmission. The Italian-American automaker said the recall covers 2013 through 2016 model year automatic transmission Dart cars and that the defect could prevent drivers from shifting vehicles into park. The company said it is not aware of any crashes or injuries related to the issue but has several thousand reports of related repairs to vehicles. The company said a cable bushing may degrade after prolonged exposure to high ambient heat and humidity. The company said owners should make sure they shut off the vehicle and engage the parking brake. Fiat Chrysler will replace the transmission side shifter cable bushing, the company said. The company did not said when repairs will be ready. The recall covers about 298,000 U.S. vehicles, 20,117 in Canada, 3,400 in Mexico and about 900 outside of North America. Fiat Chrysler ended production of the Dart in 2016. FCA has had a number of recalls over shifter problems in recent years. Some 1.5 million Ram trucks were recalled in 2017 for a shifter problem, and another 228,000 were recalled in 2018. And 1.1 million Chrysler, Dodge and Jeep models were recalled in 2016 over what the National Highway Traffic Safety Administration called an "unintuitive" shifter design that caused drivers to exit their vehicles thinking they were in Park when in reality they were still in Drive or Reverse. The shifter in Dodge Chargers, Chrysler 300s and Jeep Grand Cherokees was implicated in more than 120 accidents, more than 40 injuries, and in the death of "Star Trek" actor Anton Yelchin.