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2023 J.D. Power APEAL Study shows new-car customer satisfaction scores slip

J.D. Power survey results have been slightly up but mostly down for automakers this year, literally. In February, the 2023 Vehicle Dependability Study showed an overall decline compared the 2022 a month before the Customer Service Index Study did the same. The trend reversed in June with a better overall score on the 2023 U.S. Electric Vehicle Consideration Study than in 2022, then declined again the same month on with a lower overall score on the 2023 Initial Quality Study. The declines continue with the 2023 J.D. Power U.S. Automotive Performance, Execution and Layout (APEAL) Study, overall satisfaction among the 84,555 respondents down two points overall compared to 2022, to 845 out of 1,000 points. Because last year's score dropped compared to 2021, this year marks the first consecutive decline in the study's 28-year history. The study tries to "[measure] owners' emotional attachment and level of excitement with new vehicle" after 90 days of ownership by asking new owners to rate 37 attributes in 10 areas around the vehicle, such as the feeling they get when they hit the accelerator. Satisfaction with nine of the attributes is down this year versus last, fuel economy the only segment to show better results with 15 points more satisfaction. Styling and infotainment are big drags on satisfaction. Responses to new car exterior looks tallied 888 points, down from 894 last year, the largest drop in this year's study. On the digital side, less than half of those surveyed this year said they prefer using a manufacturer's built-in infotainment. From 70% of respondents in 2020 preferring to use a manufacturer's in-house software to play audio instead of Android Auto or Apple CarPlay, that's 56% in 2023. Going all-in on Google appears to have the best effect. J.D. Power said that vehicles with both Google's Android Automotive Operating System (AAOS) and Google Automotive Services (GAS) "score higher in the infotainment category than those with no AAOS whatsoever. AAOS without GAS receives the lowest scores for infotainment of the three categories."  Frank Hanley, senior director of auto benchmarking at J.D. Power, said, "Despite the technology and design innovations that manufacturers put into new vehicles, owners are lukewarm about them. While innovations like charging pads, vehicle apps and advanced audio features should enhance an owner’s experience, this is not the case when problems are experienced.

2015 Dodge Charger priced from $27,995, Hellcat from $63,995*

Ladies and gentlemen, let's get the most salient bit of information out of the way right off the bat: $63,995*. That's the amount of money Dodge dealers will be asking for (at the very least, naturally) for a 2015 Charger Hellcat (*plus $995 for destination on all pricing figures). That rather reasonable sum will bring home its buyer a 6.2-liter Hemi V8 engine boasting a supercharger to post such gaudy figures as 707 horsepower and 650 pound-feet of torque, leading to a top speed of 204 miles per hour to go along with an NHRA-certified quarter-mile time of 11.0 seconds.
With that out of the way, the rest of the 2015 Dodge Charger pricing information breaks down as follows: $27,995 will deliver a sedan with a 292-horsepower 3.6-liter Pentastar V6 engine, mated to an eight-speed automatic transmission. Moving up one step of the ladder nets the buyer an SXT model with the same engine, but a nicer chunk of technology and optional equipment for a $2,000 premium. All-wheel drive adds another $3,000. Hemi V8-powered R/T models now boast an eight-speed transmission bolted to the same well-loved 370-horsepower engine as before, for a base price of $32,995.
The SRT 392 model that had hitherto been the top-performing Charger brings with it an asking price of $47,385 while bargain hunters can equip a Charger R/T Scat Pack machine with that same 485-horsepower 6.4-liter Hemi, albeit with somewhat less posh interior bits and pieces, the removal of the 392's adjustable suspension and hi-po wheel and tire package for $39,995.

The Dodge Demon is coming, an evil mutation of the Challenger SRT Hellcat

If there's one thing we'll take more of, it's Hellcat. Dodge's 707-horsepower supercharged V8 is a shining star of muscle car ideals. A panacea to the cylinder-count and displacement atrophy. And according to Dodge's new website, www.ifyouknowyouknow.com, a even crazier version of the Challenger SRT Hellcat is on the way. It's called the Dodge Demon. The website features a series of videos that reveal more and more details of the upcoming car. As of this writing, only the first teaser is available, title cage (and also seen above). The final video, and full reveal, of the car, coincides with the dates for the 2017 New York Auto Show. Details are scant at this point. The video, and the press release statement from FCA passenger car chief Tim Kuniskis, point to quarter-mile performance as the Demon's sole purpose in life. Said Kuniskis, "The Dodge Challenger SRT Demon is conceived, designed and engineered for a subculture of enthusiasts who know that a tenth is a car and a half second is your reputation." Whether that means an all-wheel-drive Hellcat, more power, or both remains to be seen. Stay tuned. Related Video: This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings.