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2023 J.D. Power APEAL Study shows new-car customer satisfaction scores slip

J.D. Power survey results have been slightly up but mostly down for automakers this year, literally. In February, the 2023 Vehicle Dependability Study showed an overall decline compared the 2022 a month before the Customer Service Index Study did the same. The trend reversed in June with a better overall score on the 2023 U.S. Electric Vehicle Consideration Study than in 2022, then declined again the same month on with a lower overall score on the 2023 Initial Quality Study. The declines continue with the 2023 J.D. Power U.S. Automotive Performance, Execution and Layout (APEAL) Study, overall satisfaction among the 84,555 respondents down two points overall compared to 2022, to 845 out of 1,000 points. Because last year's score dropped compared to 2021, this year marks the first consecutive decline in the study's 28-year history. The study tries to "[measure] owners' emotional attachment and level of excitement with new vehicle" after 90 days of ownership by asking new owners to rate 37 attributes in 10 areas around the vehicle, such as the feeling they get when they hit the accelerator. Satisfaction with nine of the attributes is down this year versus last, fuel economy the only segment to show better results with 15 points more satisfaction. Styling and infotainment are big drags on satisfaction. Responses to new car exterior looks tallied 888 points, down from 894 last year, the largest drop in this year's study. On the digital side, less than half of those surveyed this year said they prefer using a manufacturer's built-in infotainment. From 70% of respondents in 2020 preferring to use a manufacturer's in-house software to play audio instead of Android Auto or Apple CarPlay, that's 56% in 2023. Going all-in on Google appears to have the best effect. J.D. Power said that vehicles with both Google's Android Automotive Operating System (AAOS) and Google Automotive Services (GAS) "score higher in the infotainment category than those with no AAOS whatsoever. AAOS without GAS receives the lowest scores for infotainment of the three categories."  Frank Hanley, senior director of auto benchmarking at J.D. Power, said, "Despite the technology and design innovations that manufacturers put into new vehicles, owners are lukewarm about them. While innovations like charging pads, vehicle apps and advanced audio features should enhance an owner’s experience, this is not the case when problems are experienced.

FCA's UAW workers to get $8,010 profit-sharing payout

UAW workers at FCA will soon be receiving $8,010 checks, which represent profit-sharing based on the company's 2020 performance. Although FCA's profit margins in 2020 were slimmer than the year prior, the union-employee payouts are slightly larger, due to a change in the formula that was negotiated in 2019 and has now gone into effect. Employees are now paid $900 for every 1% of profit margin FCA achieves in its North American operations. For 2020, the company enjoyed an 8.9% profit margin, and although that was down slightly from 9.1% in 2019, the checks are larger than last year's $7,280 payout. Still, FCA employees didn't fare quite as well as their counterparts at GM, who stand to receive profit-sharing checks of up to $9,000. GM workers did even better last year, netting $10,000. UAW workers at Ford had less to celebrate. They'll receive $3,525, based on the company's 2020 performance. That's a steep drop from last year's $6,600. FCA earned $6.472 billion in North America in 2020. The company is expecting an improved financial performance in 2021, as it's expected to avoid another coronavirus-related shutdown. It's also expected to benefit from the launch of the three-row Grand Cherokee L, as well as the Jeep Wagoneer and Grand Wagoneer, all of which are high-margin products. Related video: This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings.

2019 Dodge Challenger R/T Scat Pack 1320 gets race-focused upgrades

The Dodge Challenger SRT Demon is one hell of a machine. It's a single-minded 840-horsepower jackhammer, meant solely to burn rubber and win drag races. It's packed with all sorts of goodies like a transbrake, line lock, and a torque reserve mode. Still, it was an extremely limited-production model. It's also sold out. What do you do if you want some fun on the drag strip and you can't find our don't need the power of a Demon? Buy the new 2019 Dodge Challenger R/T Scat Pack 1320. You can really think of the Scat Pack 1320 as a Demon without the wide bodywork and the supercharged 6.2-liter V8. Instead, you'll find Dodge's tried-and-true 6.4-liter naturally-aspirated V8 under the hood making 485 horsepower and 475 pound-feet of torque. The TorqueFlite 8HP70 eight-speed automatic is the only available transmission. It's required equipment to use the TransBrake and Torque Reserve system. All-four wheels are wrapped in Nexen SUR4G Drag Spec 275/40R20 street-legal drag radial tires. The 1320 names comes from the length of a quarter-mile drag strip — 1,320 feet. The Scat Pack 1320 can run the quarter-mile in 11.7 seconds at 115 mph and hits 60 mph in just 3.8 seconds. Of course, that's in its lightest configuration. Like the Demon, the Scat Pack 1320 only comes with a driver's seat. The passenger and rear seats are each $1 options. The goal was to give grassroots racers a bare-bones performance car at a relatively reasonable price. You don't need passengers if you're only racing. You also shave 114 pounds from the car's curb weight. Other upgrades include an SRT-tuned suspension, a 3.09 rear axle ratio, 41-spline rear half-shafts, 20 x 9.5-inch aluminum-forged wheels with knurled bead seats (to keep the tires from slipping on the rim) and upgraded Brembo brakes with four-piston calipers. The Challenger R/T Scat Pack 1320 joins a number of other upgraded 2019 Dodge models. That includes the Challenger SRT Hellcat Redeye and the upgraded 2019 Charger SRT Hellcat. The Scat Pack 1320 adds $3,995 to the Challenger R/T Scat Pack's base MSRP. That's not the whole story. Since the automatic is mandatory, you need to tack on another $1,595. Add in destination, and the Scat Pack 1320 will set you back at least $45,980. Cars will hit dealer lots early next year. Related Video: This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings.