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2023 J.D. Power APEAL Study shows new-car customer satisfaction scores slip

J.D. Power survey results have been slightly up but mostly down for automakers this year, literally. In February, the 2023 Vehicle Dependability Study showed an overall decline compared the 2022 a month before the Customer Service Index Study did the same. The trend reversed in June with a better overall score on the 2023 U.S. Electric Vehicle Consideration Study than in 2022, then declined again the same month on with a lower overall score on the 2023 Initial Quality Study. The declines continue with the 2023 J.D. Power U.S. Automotive Performance, Execution and Layout (APEAL) Study, overall satisfaction among the 84,555 respondents down two points overall compared to 2022, to 845 out of 1,000 points. Because last year's score dropped compared to 2021, this year marks the first consecutive decline in the study's 28-year history. The study tries to "[measure] owners' emotional attachment and level of excitement with new vehicle" after 90 days of ownership by asking new owners to rate 37 attributes in 10 areas around the vehicle, such as the feeling they get when they hit the accelerator. Satisfaction with nine of the attributes is down this year versus last, fuel economy the only segment to show better results with 15 points more satisfaction. Styling and infotainment are big drags on satisfaction. Responses to new car exterior looks tallied 888 points, down from 894 last year, the largest drop in this year's study. On the digital side, less than half of those surveyed this year said they prefer using a manufacturer's built-in infotainment. From 70% of respondents in 2020 preferring to use a manufacturer's in-house software to play audio instead of Android Auto or Apple CarPlay, that's 56% in 2023. Going all-in on Google appears to have the best effect. J.D. Power said that vehicles with both Google's Android Automotive Operating System (AAOS) and Google Automotive Services (GAS) "score higher in the infotainment category than those with no AAOS whatsoever. AAOS without GAS receives the lowest scores for infotainment of the three categories."  Frank Hanley, senior director of auto benchmarking at J.D. Power, said, "Despite the technology and design innovations that manufacturers put into new vehicles, owners are lukewarm about them. While innovations like charging pads, vehicle apps and advanced audio features should enhance an owner’s experience, this is not the case when problems are experienced.

Dodge Demon gets official insurance from Hagerty

Hagerty Insurance has been covering enthusiast and classic cars for years, and now it will be offering special policies just for 2018 Dodge Challenger SRT Demon owners – all 3,000 of them in the US and 300 in Canada, if they want. The big advantage to the Hagerty policies will be the Guaranteed Value coverage. Demon owners won't have to haggle about what the car's worth; Hagerty will set the value at the time the policy is issued, so there's no question about coverage should an owner total a Demon. Trust us: At least one owner will total a Demon, and that's a very conservative estimate. Dodge seems to be happy about the arrangement. Tim Kuniskis, who heads up the North American passenger car brands division, said in a statement that, "We didn't build the Demon to be a halo car that never sees the light of day – we want to make sure that Demon owners have access to the insurance they need to get these cars out on the street, for all the Dodge/SRT enthusiasts to see and appreciate their performance." Ordered a Demon and interested in coverage? There's a dedicated hotline for Demon owners at (844) 840-8733, or you can visit Hagerty's site and start a quote online. You're probably wondering if any of these policies will cover you at the strip. So are we. We're asking Hagerty and will fill you in when we have information. Related Video:

Happy Hellcat Halloween

Happy Halloween, everybody. There's no real Hellcat news in this post. No growl of the second-scariest Dodge Challenger SRT's 707-horsepower engine, no shriek of its supercharger. Just a Hellcat on a photo shoot. A little eye candy on Halloween. In a graveyard. With a black cat. (No cats were doomed to hell in the making of this feature.) But a Hellcat is a good kind of scary, so here are some of our previous galleries. And may a Hellcat cross your path soon. View 18 Photos View 17 Photos View 80 Photos Related Video: