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Mystery shoppers love Infiniti, hate Tesla

Infiniti, followed by Lexus tied with Mercedes-Benz took the top two spots for best sales experience according to mystery shoppers from the latest Pied Piper Prospect Satisfaction Index, while EV manufacturer Tesla recorded the lowest overall score. Not surprisingly, premium brands dominated the top ranks. Including the three already mentioned, luxury brands occupied seven of the top ten spots and included Audi, BMW, Porsche, and the only American brand to crack the upper echelon, Cadillac. Toyota, Volkswagen, and Nissan rounded out the first ten positions. The news for domestic automakers isn't good. Aside from Caddy, the only other star-spangled automaker to score above the industry average is Chrysler. The rest of FCA, most of GM, and all of Ford fell below the line. But Pied Piper's mystery shoppers handed Tesla the biggest walloping – the company is ten full points below the next lowest brand, Volvo, and its score of 86 is 17 below the average of 103. It's baffling, considering the company's touted direct-sales model. "Tesla leaves me scratching my head," Fred O'Hagan, Pied Piper's president and CEO, told Wards Auto. "They own all of their stores, so you would think each one would be doing the same thing. But they're not. Tesla is consistent in its inconsistencies." O'Hagan added that there's a "huge variation" in Tesla's store-to-store effectiveness, and that in some cases, shoppers found showroom workers that acted more like "museum curators," Wards Auto reports. It might be popular to call Tesla the Apple of the car world, but based on Pied Piper's work, the brand has a long way to go to emulate the uniform shopping experience of an Apple Store. The news might be bad for Tesla, but even for the brands that scored below average, there's cause for celebration. Only Tesla and Mini lost points in this year's rankings, and only Mercedes and Lincoln held steady. Every other brand, including Infiniti, which topped the index for the first time, gained at least one point. The biggest improvements belong to Porsche, Land Rover, and Mitsubishi, which all jumped five points. Pied Piper's annual Prospect Satisfaction Index uses mystery shoppers – over 6,100 this year – from across the country to assess dealers and generate rankings from over 50 individual factors. News Source: Pied Piper via WardsAuto Green Audi BMW Cadillac Chrysler Infiniti Lexus Mercedes-Benz Nissan Tesla Toyota Car Buying Car Dealers study

Lee Iacocca’s 10,000-square-foot Bel Air mansion hits the market

We’ve seen the auctioning off of much of the estate of the late, famed auto executive and former Chrysler CEO Lee Iacocca, who died last year at age 94, including his 1992 Dodge Viper and wood-sided 1986 Chrysler LeBaron Town & Country Convertible. Now comes his former Southern California mansion, which has hit the market for a cool $26.9 million. The Tuscan-style mansion in the tony Bel Air section of Los Angeles is where Iacocca lived following his retirement from Chrysler and the automotive industry in 1992. According to the website TopTenRealEstateDeals.com, itÂ’s a 10,682 square-foot, five-bedroom, eight-bath palace on 1 acre near the Bel Air Country Club. It comes with four ensuite guest rooms, a separate staff apartment, formal living and dining rooms, a wood-paneled library and five (!) fireplaces. High ceilings, chandeliers and expensive wood trim and moulding work abound. ItÂ’s also tailor-made for entertaining, with big open-plan rooms opening to landscaped terraces, a chefÂ’s kitchen, a swimming pool, spa and tennis courts. And in fact, Iacocca was said to have entertained the likes of Bob and Delores Hope, Frank and Barbara Sinatra, Priscilla Presley and Betty White. Oddly, considering Iacocca was one of the first celebrity auto execs, thereÂ’s no information about the estateÂ’s garage; Autoblog has inquired about that with the listing agents and will update this if we hear back. In the overhead view in the gallery above, the driveway leads to the large wing on the left side of the house, so the garage is potentially pretty big, but it's hard to say what else might share space under that roof. Aside from his work developing the iconic Ford Mustang in the 1960s, Iacocca is perhaps best known to generations of Americans for his role rescuing Chrysler from collapse. He did so by securing a $1.2 billion federal loan from Congress, restructuring the company by cutting wages and closing plants introducing popular fuel-efficient cars like the K Car and introducing the minivan. After his retirement in 1992, Iacocca invested in casinos and a line of imported olive oil, and he was a member of several corporate boards.   Featured Gallery Lee Iacocca's Bel Air mansion View 11 Photos Celebrities Chrysler

Junkyard Gem: 1976 Chrysler Cordoba

With engine power way down and a sense of malaise settling over American roads, Detroit (and Kenosha) turned to opulent-looking personal luxury coupes on midsize platforms to lure car shoppers into showrooms. While John DeLorean's Pontiac Grand Prix started it all more than a decade before, one of the best-known of all the rococo personal luxury coupes was the Chrysler Cordoba. Today's Junkyard Gem is an early example of the Cordoba, found in a Northern California car graveyard last fall. The first generation of the Cordoba (1975 through 1979 model years) was built on Chrysler's B Platform, making it a sibling to quite a few of the most legendary Dodge and Plymouth muscle cars of the 1960s. This includes the Charger, Super Bee, Road Runner, Daytona and Superbird. This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings. While French and Italian cities were very popular for use as American-market car names during the second half of the 20th century, Spain wasn't completely ignored by Detroit. Ford offered the Granada, Cadillac had the Seville, and Chrysler decided to go with the ancient city of Cordoba as the namesake for its new personal luxury coupe. As native espanol mexicano speaker and longtime Chrysler pitchman Ricardo Montalban explains in the 1987 David Letterman interview above (skip ahead to 8:10), the correct Spanish pronunciation is really "CORE-doe-bah" with the emphasis on the first syllable, but Chrysler went with a spelling and pronunciation that was easier for English speakers to deal with. This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings. We can't talk about Ricardo Montalban and the Cordoba without watching at least one of the TV commercials that helped make the early Cordoba such a sales hit and put the term "Corinthian Leather" into everyday American discourse. Sometimes Ricardo described the leather as soft, while the terms rich and fine were applied on other occasions. This car does not have Corinthian Leather, which cost an extra $187 in 1976 (about $1,020 in 2023 dollars). Instead, it has the "Calacia velour" cloth-&-vinyl seat upgrade, which cost just $17 ($93 after inflation). The base seats were done up in "cashmere-like" cloth-and-vinyl.