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Car owners getting more irritated with their repair experiences, study says

The J.D. Power U.S. Customer Service Index Study (CSI) is a barometer of a vehicle owner's happiness with the service experience. While it wasn't all bad in the 2023 study, the overall owner satisfaction score dropped. This year's tally of 846 out of 1,000 is two points down from 2022, the 43-year-old study's first decline in more than 28 years, and one point down from 2021. However, the overall score remains well up from the pre-pandemic scores of 821 in 2018 and 837 in 2020. The study claims the stumbling block is the horde of BEV launches. The flood into the new energy space has created a recall rate among EVs that's more than double the rate for ICE vehicles. Furthermore, dealership service department knowledge of EVs isn't on par with internal combustion engine expertise, leaving EV owners less satisfied with service advisors compared to ICE owners. Chris Sutton, VP of automotive retail at J.D. Power, said, "As training programs for service advisors and technicians evolve, EV service quality and customer experience must address both the vehicle and the unique customer needs. The EV segment has the potential to spur massive convenience improvements in how customers service their vehicles — but weÂ’re not seeing the benefits yet." Matters are slightly worse for all owners, though, with labor and parts shortages contributing to longer wait times for service appointments. The CSI study surveys owners and lessees of one- to three-year-old vehicles to gauge their happiness with service at franchised dealer or aftermarket service facilities for maintenance or repair work. The criteria in order of importance are service quality (32%); service advisor (19%); vehicle pick-up (19%); service facility (15%); and service initiation (15%). Lexus retains the top spot for luxury brands, giving it three wins in four years. The Japanese automaker won in 2020 as well, its run interrupted by Porsche in 2021. Cadillac, Infiniti and Acura complete the luxury top 5.  For mass-market cars, Mitsubishi wins again after a victory in 2021 and falling to fourth last year. It's followed by Mazda, Buick, Subaru and Mini.  Considering the different service needs and service experience of different body styles, the study has broken results out by segment for the first time. Lexus earned a second victory thanks to winning the premium SUV segment, and Mitsubishi earned a second victory by winning the mass-market SUV/minivan category.

Chevy Cruze CNG available from Crazy Diamond Performance

Anyone out there who can somehow find a second way to link Pink Floyd to natural gas vehicles gets a prize. Because so far, we have one Michigan-based company called Crazy Diamond Performance (Shine On You Crazy Diamond being a longtime Floyd fave) that's setting out to convert Chevrolet Cruze vehicles to run on compressed natural gas (CNG). All in the name of cheaper fuel and domestic security, of course. Crazy Diamond says it can offer a converted CNG-powered Chevy Cruze for a price as low as $26,000. That four-cylinder version has 130 horsepower and an 8.5-gasoline-gallon-equivalent capacity that provides a full-tank range of as many as 250 miles. Pony up another $2,000 or so and the peppier, turbocharged CNG Cruze can be yours. The company says it will provide a 100,000-mile powertrain warranty and is trying to get EPA certification for its conversions. The selling points are cheaper fuel (CNG is about half the cost of regular gasoline in some parts of the country) and homeland security (CNG reduces dependence on foreign oil). The only production passenger vehicle CNG in the US is the Honda Civic CNG, which sells in very limited numbers. Check out Crazy Diamond's flyer here. Featured Gallery 2015 Chevrolet Cruze LTZ: New York 2014 View 13 Photos News Source: Crazy Diamond Performance via Hybrid Cars, Green Fleet Magazine Green Chevrolet Natural Gas Vehicles CNG

GM 6.2L V8 claims most powerful light-duty truck engine title

General Motors has officially captured the horsepower crown for mainstream pickup trucks with its 6.2-liter V8. The big mill, available in both the Chevrolet Silverado and GMC Sierra, comes to market with 420 horsepower and 460 pound-feet of torque, handily outdoing its two cross-town competitors, Ram (5.7-liter V8, 395 ponies and 407 lb-ft) and Ford (6.2-liter V8, 411 hp and 434 lb-ft).
The new GM 6.2 will take a bit of an investment, though. Those that want the extra thrust will need to go with either the LTZ or High Country trims from the Chevy, or the SLT and Denali trims from GMC, which are the two highest trim levels for the respective vehicles. Trim levels aside, if you're in the business of towing, GM has you covered. Optioned with the 6.2-liter V8 and the Max Trailering Package, owners will be able to pull 12,000 pounds, a hugely impressive figure.
We still aren't certain as to what sort of economy the new engine will get, but it'll probably be a bad bet for the fuel conscious. As for availability, expect to see the 6.2-liter trucks in showrooms later in the fall.