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Car owners getting more irritated with their repair experiences, study says

The J.D. Power U.S. Customer Service Index Study (CSI) is a barometer of a vehicle owner's happiness with the service experience. While it wasn't all bad in the 2023 study, the overall owner satisfaction score dropped. This year's tally of 846 out of 1,000 is two points down from 2022, the 43-year-old study's first decline in more than 28 years, and one point down from 2021. However, the overall score remains well up from the pre-pandemic scores of 821 in 2018 and 837 in 2020. The study claims the stumbling block is the horde of BEV launches. The flood into the new energy space has created a recall rate among EVs that's more than double the rate for ICE vehicles. Furthermore, dealership service department knowledge of EVs isn't on par with internal combustion engine expertise, leaving EV owners less satisfied with service advisors compared to ICE owners. Chris Sutton, VP of automotive retail at J.D. Power, said, "As training programs for service advisors and technicians evolve, EV service quality and customer experience must address both the vehicle and the unique customer needs. The EV segment has the potential to spur massive convenience improvements in how customers service their vehicles — but weÂ’re not seeing the benefits yet." Matters are slightly worse for all owners, though, with labor and parts shortages contributing to longer wait times for service appointments. The CSI study surveys owners and lessees of one- to three-year-old vehicles to gauge their happiness with service at franchised dealer or aftermarket service facilities for maintenance or repair work. The criteria in order of importance are service quality (32%); service advisor (19%); vehicle pick-up (19%); service facility (15%); and service initiation (15%). Lexus retains the top spot for luxury brands, giving it three wins in four years. The Japanese automaker won in 2020 as well, its run interrupted by Porsche in 2021. Cadillac, Infiniti and Acura complete the luxury top 5.  For mass-market cars, Mitsubishi wins again after a victory in 2021 and falling to fourth last year. It's followed by Mazda, Buick, Subaru and Mini.  Considering the different service needs and service experience of different body styles, the study has broken results out by segment for the first time. Lexus earned a second victory thanks to winning the premium SUV segment, and Mitsubishi earned a second victory by winning the mass-market SUV/minivan category.

More 2017 Chevy Bolt powertrain details revealed

We've seen the production version of the Chevy Bolt electric vehicle. We've driven a prototype version. And now it's time to get some details about the powertrain. After the production version's reveal at CES last week, GM trotted out the Bolt EV for its Detroit debut this morning. The company brought with it a bunch of technical specifications. We'll start with the most important part of an EV: the battery. GM has put a 60-kWh lithium-ion battery that weighs just just 960 pounds into the floor of the Bolt. As previously announced, the Bolt's 288 cells will be able to go over 200 miles on a full charge. That full charge takes nine hours on a Level 2 EVSE thanks to the onboard 7.2-kW charger. Of course, a full charge won't be that important most days, which is why GM says that you can get 50 miles of range in "less than two hours" on Level 2. There's a SAE Combo DC fast charging option as well. The battery will have an eight-year/100,000-mile warranty. The Bolt will be able to sprint up to 60 miles per hour in "less than seven seconds" thanks to a 150-kW/200 horsepower motor in the Bolt. The motor is a new GM design that can produce up to 266 pound-feet of torque. The Bolt uses a shift-by-wire system and an, "offset gear and shaft configuration tailored to meet efficiency and performance targets." The Bolt EV's powertrain has a 7.05:1 final drive ratio. You can read all of the details direct from GM below. Related Video: Drive Unit and Battery at the Heart of Chevrolet Bolt EV Engineers focus on careful balance of range and performance DETROIT, Mich. – The 2017 Chevrolet Bolt EV does more than set a new benchmark for affordable, long-range EV driving. It also raises the bar when it comes to driving performance. Engineers developed the Bolt EV's propulsion system to offer more than an estimated 200 miles (based on GM estimates) and a delightful driving experience that's more akin to a compact sports sedan than a small utilitarian crossover. "Being the leader in range and affordability means nothing if the car isn't going to excite you each time you get behind the wheel," said Josh Tavel, Chevrolet Bolt EV chief engineer. "That's why the team was tasked with delivering a propulsion system that would also make the Bolt EV an electric vehicle that owners would love to drive." Single Motor Drive Unit Like most EVs on the road, the Bolt EV's drive system uses a single high capacity electric motor to propel the car.

Chevy up to old EVs-equal-range-anxiety tricks in new Volt Olympics ad

General Motors is at it again with a new Chevrolet Volt TV commercial. Viewers of the Winter Olymics (at least in some markets) recently saw a TV ad in between the skating and the skiing that made no mention of the environmental benefits or freedom from the power of Big Oil that electric vehicles provide. No, this one was based on pure survival instinct. In the video, a father is driving down a highway, perhaps through the Mojave Desert. His young son is sitting in the Volt's backseat and asks what happens when the EV's battery runs out. "We'll have to cross that burning desert with snakes and cactus until we make it back to civilization," the dad tells his son as they pass the skeleton of a fallen bull. The fine print makes it clear that the actual maximum range is 342 miles. But there is hope. The father tells his son, with a beaming smile on his face, that the gas generator has kicked in and they're going to make it through the desert. As they wend their way to the horizon, a voice over says that Volt drivers who charge up regularly are making it 900 miles between fill ups. The fine print makes it clear that the actual official maximum range before you need to either plug in or fill up is 342 miles. This theme that emphasized range anxiety has been utilized by GM since the extended range Volt was launched in late 2010, despite the fact that Chevrolet now offers an all-electric vehicle in the Spark EV. Volt fans are praising the commercial, called The New Freedom, on the GM-Volt forum and you can see for yourself below. This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings. News Source: Cheverolet via CleanTechnica, YouTube Green Chevrolet GM Fuel Efficiency Green Culture Electric range anxiety extended range