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Cadillac CT5-V, XT6 and more power to the Subarus | Autoblog Podcast #616

In this week's Autoblog Podcast, Editor-in-Chief Greg Migliore is joined by Consumer Editor Jeremy Korzeniewski to talk about driving the new Cadillac CT5-V, as well as the XT6. Then they discuss the news about the Subaru WRX STI and Subaru Crosstrek getting more power. Finally, they take the time to reflect on the Chevy Impala, which passes on into the annals of history. Autoblog Podcast #616 Get The Podcast iTunes – Subscribe to the Autoblog Podcast in iTunes RSS – Add the Autoblog Podcast feed to your RSS aggregator MP3 – Download the MP3 directly Rundown Driving the 2020 Cadillac CT5-V Driving the 2020 Cadillac XT6 2021 Subaru WRX STI getting more power? 2021 Subaru Crosstrek getting more power Saying farewell to the Chevrolet Impala Feedback Email – Podcast@Autoblog.com Review the show on iTunes Related Video:

Camo'd Chevy Camaro ZL1 is one bad boy

Thanks to a fresh gallery of spy shots, we're getting a much better look at the next Chevrolet Camaro ZL1 during its development, and this machine is looking seriously mean. Unlike the last photos, the heavy cladding is gone from the body this time and is replaced by a camouflage wrap. That switch makes checking out the details a whole lot easier. The first thing you'll notice at the front is the massive grille that looks ready to devour anything that gets in the way. To add a little more menace, the lower air dam appears to jut out a bit more, as well. While harder to see in these latest shots, our spies say the hood still boasts an extractor similar to what's found on the Cadillac CTS-V. The big, double spoke wheels look great in black and really dominate the styling in profile. Look past them, and you notice some tweaked side sills, as well. At the very back, you can also spot some styling adjustments to the rear bumper. There's an unmissable wing back there, too. The powerplant for the ZL1 is still a mystery, but it's rumored to use the LT4 6.2-liter supercharged V8. The similar hood design as the CTS-V is one piece of evidence to support that. Even with the same engine, Chevy's engineers could tweak the output higher or lower than the Caddy. The wait to find out isn't too long because the ZL1 is anticipated to launch for the 2017 model year. Related Video:

Car owners getting more irritated with their repair experiences, study says

The J.D. Power U.S. Customer Service Index Study (CSI) is a barometer of a vehicle owner's happiness with the service experience. While it wasn't all bad in the 2023 study, the overall owner satisfaction score dropped. This year's tally of 846 out of 1,000 is two points down from 2022, the 43-year-old study's first decline in more than 28 years, and one point down from 2021. However, the overall score remains well up from the pre-pandemic scores of 821 in 2018 and 837 in 2020. The study claims the stumbling block is the horde of BEV launches. The flood into the new energy space has created a recall rate among EVs that's more than double the rate for ICE vehicles. Furthermore, dealership service department knowledge of EVs isn't on par with internal combustion engine expertise, leaving EV owners less satisfied with service advisors compared to ICE owners. Chris Sutton, VP of automotive retail at J.D. Power, said, "As training programs for service advisors and technicians evolve, EV service quality and customer experience must address both the vehicle and the unique customer needs. The EV segment has the potential to spur massive convenience improvements in how customers service their vehicles — but weÂ’re not seeing the benefits yet." Matters are slightly worse for all owners, though, with labor and parts shortages contributing to longer wait times for service appointments. The CSI study surveys owners and lessees of one- to three-year-old vehicles to gauge their happiness with service at franchised dealer or aftermarket service facilities for maintenance or repair work. The criteria in order of importance are service quality (32%); service advisor (19%); vehicle pick-up (19%); service facility (15%); and service initiation (15%). Lexus retains the top spot for luxury brands, giving it three wins in four years. The Japanese automaker won in 2020 as well, its run interrupted by Porsche in 2021. Cadillac, Infiniti and Acura complete the luxury top 5.  For mass-market cars, Mitsubishi wins again after a victory in 2021 and falling to fourth last year. It's followed by Mazda, Buick, Subaru and Mini.  Considering the different service needs and service experience of different body styles, the study has broken results out by segment for the first time. Lexus earned a second victory thanks to winning the premium SUV segment, and Mitsubishi earned a second victory by winning the mass-market SUV/minivan category.