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Car owners getting more irritated with their repair experiences, study says

The J.D. Power U.S. Customer Service Index Study (CSI) is a barometer of a vehicle owner's happiness with the service experience. While it wasn't all bad in the 2023 study, the overall owner satisfaction score dropped. This year's tally of 846 out of 1,000 is two points down from 2022, the 43-year-old study's first decline in more than 28 years, and one point down from 2021. However, the overall score remains well up from the pre-pandemic scores of 821 in 2018 and 837 in 2020. The study claims the stumbling block is the horde of BEV launches. The flood into the new energy space has created a recall rate among EVs that's more than double the rate for ICE vehicles. Furthermore, dealership service department knowledge of EVs isn't on par with internal combustion engine expertise, leaving EV owners less satisfied with service advisors compared to ICE owners. Chris Sutton, VP of automotive retail at J.D. Power, said, "As training programs for service advisors and technicians evolve, EV service quality and customer experience must address both the vehicle and the unique customer needs. The EV segment has the potential to spur massive convenience improvements in how customers service their vehicles — but weÂ’re not seeing the benefits yet." Matters are slightly worse for all owners, though, with labor and parts shortages contributing to longer wait times for service appointments. The CSI study surveys owners and lessees of one- to three-year-old vehicles to gauge their happiness with service at franchised dealer or aftermarket service facilities for maintenance or repair work. The criteria in order of importance are service quality (32%); service advisor (19%); vehicle pick-up (19%); service facility (15%); and service initiation (15%). Lexus retains the top spot for luxury brands, giving it three wins in four years. The Japanese automaker won in 2020 as well, its run interrupted by Porsche in 2021. Cadillac, Infiniti and Acura complete the luxury top 5.  For mass-market cars, Mitsubishi wins again after a victory in 2021 and falling to fourth last year. It's followed by Mazda, Buick, Subaru and Mini.  Considering the different service needs and service experience of different body styles, the study has broken results out by segment for the first time. Lexus earned a second victory thanks to winning the premium SUV segment, and Mitsubishi earned a second victory by winning the mass-market SUV/minivan category.

Hoons off-road in a lowrider Monte Carlo in latest Roadkill video

Specialization keeps the automotive world interesting because it creates all sorts of fun niches. For example, if you like hot rods, you can dive deep into the world of rat rods or just focus on cars with a more traditional look. In some cases the myriad styles don't mix very well, of course, and the folks at Roadkill are proving that on video by attempting to take a lowrider Chevrolet Monte Carlo from Los Angeles to Las Vegas on dirt. As you might expect, forcing a lowrider off-road doesn't go well, but the stunt makes for a great chronicle of dumb, automotive fun. Other than some repairs to get the Monte Carlo roadworthy, the only modification here is a set of knobby tires to achieve at least a modicum of traction on the loose rocks. Although, no matter what they do, at the even lowest speeds the hosts inside are still bounced around like they're in an inflatable castle at a kid's birthday party. Still, the guys are clearly amused by it all.

Chevy ramps up development of Bolt EV

The Bolt is on the move, and Chevy confirmed Wednesday it is testing more than 50 prototypes as it prepares to launch the electric vehicle in 2017. We've already seen the photographic evidence in these spy shots, but Chevy released its own images and the above video as further proof that the EV remains on track toward production. Chevy revealed the Bolt as a concept in January at the Detroit Auto Show, promising a range of 200 miles on electricity with a price tag of about $30,000 after possible incentives. The prototypes are being hand-built and tested at the General Motors Proving Grounds in Milford, MI, and other global locations. "Effectively these are the bones of the car that's going to be the production Chevy Bolt," said Josh Tavel, the car's chief engineer. Chevy is testing the Bolt in all areas of vehicle competence, including ride and handling dynamics, cabin comfort, quietness, charging capability, and energy efficiency. More than 1,000 engineers are working on the program. "We really wanted to convey the notion that this is running fast. It's happening," said Pam Fletcher, GM's executive chief engineer of electrified vehicles. The Bolt will be built at GM's Orion Assembly plant north of Detroit and sold in all 50 states. It's part of the automaker's electric car blitz that includes the plugin hybrid Volt, the traditional (non-plugin) Malibu hybrid, and confirmation of plans to expand sales of the Spark EV to Canada and Maryland. Related Video: