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Car owners getting more irritated with their repair experiences, study says

The J.D. Power U.S. Customer Service Index Study (CSI) is a barometer of a vehicle owner's happiness with the service experience. While it wasn't all bad in the 2023 study, the overall owner satisfaction score dropped. This year's tally of 846 out of 1,000 is two points down from 2022, the 43-year-old study's first decline in more than 28 years, and one point down from 2021. However, the overall score remains well up from the pre-pandemic scores of 821 in 2018 and 837 in 2020. The study claims the stumbling block is the horde of BEV launches. The flood into the new energy space has created a recall rate among EVs that's more than double the rate for ICE vehicles. Furthermore, dealership service department knowledge of EVs isn't on par with internal combustion engine expertise, leaving EV owners less satisfied with service advisors compared to ICE owners. Chris Sutton, VP of automotive retail at J.D. Power, said, "As training programs for service advisors and technicians evolve, EV service quality and customer experience must address both the vehicle and the unique customer needs. The EV segment has the potential to spur massive convenience improvements in how customers service their vehicles — but weÂ’re not seeing the benefits yet." Matters are slightly worse for all owners, though, with labor and parts shortages contributing to longer wait times for service appointments. The CSI study surveys owners and lessees of one- to three-year-old vehicles to gauge their happiness with service at franchised dealer or aftermarket service facilities for maintenance or repair work. The criteria in order of importance are service quality (32%); service advisor (19%); vehicle pick-up (19%); service facility (15%); and service initiation (15%). Lexus retains the top spot for luxury brands, giving it three wins in four years. The Japanese automaker won in 2020 as well, its run interrupted by Porsche in 2021. Cadillac, Infiniti and Acura complete the luxury top 5.  For mass-market cars, Mitsubishi wins again after a victory in 2021 and falling to fourth last year. It's followed by Mazda, Buick, Subaru and Mini.  Considering the different service needs and service experience of different body styles, the study has broken results out by segment for the first time. Lexus earned a second victory thanks to winning the premium SUV segment, and Mitsubishi earned a second victory by winning the mass-market SUV/minivan category.

Hot Wheels' Twitter-enabled vending machine coughs up free Camaro diecasts

There are still plenty of companies that haven't gotten the whole social media thing down pat yet, but Hot Wheels isn't one of them. During the recent Canadian International Auto Show in Toronto, Hot Wheels created a lot of buzz for itself by using a vending machine filled with Chevrolet Camaro models, but instead of money to get the cars, show attendees just had to use Twitter.
To get the free car, people were asked to send a tweet to Hot Wheels Canada saying what they liked about the new Hot Wheels Edition Camaro, and including the #ChevyCIAS hashtag. This seemed to be a popular marketing tool, too, as AdWeek reports that the @HotWheelsCanada account more than tripled in followers during the course of the 10-day show. Looking ahead, this could open up even more innovative marketing possibilities using social media.
Check out the video posted below to watch how it works, and while the auto show has ended and the free-car giveaway has too, we're almost certain that some of the 1,500 freebies will make their way onto eBay.

With only 246 Volts sold in Australia, Holden not getting next-gen model

The Chevrolet Volt has not been the resounding success General Motors hoped for here in the United States. But it's fortunes in Chevy's home country are nothing compared to how poorly it's done down under. Only 246 Volts have been sold in Australia, where the car is branded as a Holden, since its debut in 2012. That's not just a bad showing – it's an absolute disaster. According to Motoring.com.au, it was the Volt's astonishing $60,000 price tag, combined with a lack of interest from Aussie drivers, that killed the car's chances. What's fascinating about this development, though, is that it doesn't necessarily seem to be Holden that's pulling the plug. Instead, it's the Volt's Hamtramck, MI factory, which is preparing to shift into production of the second-generation model that seems to be taking the blame. According to Motoring, the plant confirmed that it will only build the Gen 2 plug-in in left-hand-drive form, basically ruling out a model for Australia. "Electric and hybrid vehicles haven't taken off in Australia," Holden's director of communications, Sean Poppitt, told Motoring. "Considering the lack of infrastructure, the lack of government incentives, the large distances between cities, it's a tough sell." The death of the right-hand drive Volt won't be the only loss of business in Hamtramck. Opel has already confirmed that it will drop the plug-in's European fraternal twin, the Ampera, while the next-gen Chevy won't make the trip across the pond either. Related Video: