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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

Crowd lifts Cadillac to free pedestrian after two vehicles barrel toward him

An elderly Missourian is lucky to be alive today after a car that had pinned him to the ground was lifted off him by witnesses. According to WDAF, Orlando Gentry and Troy Robertson were working at a Kansas City, Mo., clothing store when a stolen minivan careened through a red light at 35th and Prospect and was immediately T-boned by a woman driving a gold Cadillac. The impact drove both vehicles up onto the sidewalk at the corner, side by side, directly at pedestrian Carlos Green. "We was out here with our kids, and we was at work, and the next thing we heard was a boom!" Gentry told WDAF. "Man, those cars came out of nowhere, and Carlos was just helpless," Robertson said. Gentry tried to escape but was caught between the vehicles and pinned beneath the Caddy. Then a light pole punctuated the crash by falling on top of the Caddy - and almost on top of Carlos Green. "Yeah, he tried to jump out of the way, but he just got pinned underneath the Cadillac. He definitely hurt his right leg. When I saw all that, I screamed, 'Somebody help me help get this car off Carlos,'" Robertson said. He, Gentry and passersby lifted the heavy Caddy off Green so he could crawl free. Thankfully, Green wasn't seriously injured. He was discharged from an area hospital bruised, with one leg in a cast, but ultimately healthy. The woman driving the Cadillac was unhurt, but the two men driving the minivan ran off during the confusion. Kansas City police are looking for the escaped car thieves. This is the second time in as many weeks that people banded together to lift a car off someone. On May 9 in Philadelphia, a group of good Samaritans lifted an SUV off a little girl who had been run down and pinned beneath an SUV tire. Related Video:

2021 Cadillac Escalade to have a massive 38-inch curved OLED display

The redesigned 2021 Cadillac Escalade is going to be revealed Feb. 4, and it’s going to have a huge screen. Cadillac released a video teaser today showing the enormous display — watch it above. This screen is a curved OLED display that measures 38 inches from corner-to-corner. The exact resolution wasnÂ’t revealed, but Cadillac claims the pixel density is twice that of a 4K television. That particular stat is also rather nebulous, as the pixel density of a 4K TV varies with the TVÂ’s size. Regardless, itÂ’s safe to say that the screen is going to be very sharp and look fantastic. CadillacÂ’s use of an OLED screen will ensure it has spectacular color representation and the best blacks that a screen is capable of. Smartphones with OLED displays typically offer a better experience than those with LCD displays, and we can hope the same is true for this Cadillac display. On top of it being a huge screen, Cadillac also says itÂ’s the “first curved OLED” in the industry. Most infotainment screens in cars these days are flat displays, but Cadillac appears to be sticking its best tech foot forward with this curved screen. Other details worth noting in this teaser is the obvious presence of Super Cruise. The green light stretches across the steering wheel, indicating that the new Escalade will definitely offer the semi-autonomous driving technology. The rest of the interior is difficult to make out, but there appears to be a row of shiny buttons below the screen. Below this we can see what might be the top of the gear lever sticking up. ItÂ’s tough to know for certain what it is, but itÂ’s similar in size, shape and style to other new Cadillac gear levers. However, both the 2021 Chevy Tahoe and Suburban use push-button shifters. The switch to an actual gear lever would be more consistent with other Cadillacs, but inconsistent with its full-size SUV brethren. We wonÂ’t have terribly long to wait to find out. Cadillac says itÂ’s going to reveal the new Escalade in Los Angeles during Oscars week. Expect some of the big stars to roll up to the red carpet in new Escalades. ItÂ’s hard to think of a better place to show off the chromed-up, shiny new Cadillac. Related Video: