2009 Cadillac Sts 4 Base Sedan 4-door 3.6l Awd on 2040-cars

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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

Best 3rd Row SUVs of 2024

If you plan on using a vehicle's third row a lot, let us at least make the suggestion that a minivan would be a smarter bet than anything you're going to see on this list of best three-row SUVs. Their third rows are bigger, more comfortable and easier to get to. The kids will definitely be happier. Here are our two top choices.  OK, now that that's out of the way, we totally get why minivans are totally depressing and that if the kids want to be happier, they can buy their own darn vehicle. You're buying, you're driving, you're being seen in it and you'd rather have a three-row SUV. Fair enough. Luckily, there are more choices than ever and they're really good. The best do a particularly good job of being family friendly without looking like a drab transportation appliance, although really, you can't go wrong with any of the mainstream three-row SUVs. Now, some of the luxury choices are a bit suspect, including those that are otherwise very appealing but have cramped third-row seats (the Genesis GV80 comes to mind). We're focusing on three-row SUVs here, so having a usable third row is a must.   In this list, we have broken things down into four sub-categories: Best Three-Row Crossover |  Best Full-size Three-Row SUV Best Luxury Three-Row SUV |  Best Flagship Luxury Three-Row SUV Note that we define crossovers as SUVs since most buyers use the terms interchangeably, but acknowledge that "crossover" is literally a vehicle with a car-like unibody structure as opposed to the truck-like, body-on-frame construction that traditionally has defined "SUV." In other words, we consider all crossovers SUVs, but not all SUVs are crossovers (specifically those in the full-size segment and some in the flagship luxury segment). Best Three-Row Crossover SUVs of 2024 2024 Honda Pilot Why it stands out: Exceptional storage and cargo space; unique second-row functionality; refined ride; versatile and capable TrailSport; advanced AWDCould be better: Subpar acceleration with lackadaisical transmission and engine response; so-so driver assistance tech Read our full 2024 Honda Pilot Review The Honda Pilot was completely redesigned for 2023. It maintains its predecessor's family friendly packaging and overall focus, but it has injected a welcome sense of style (especially in the TrailSport pictured above) that makes it stand out much better from the big crossover crowd.

Cadillac adds torque-number badging to most new models starting in 2020

Few phrases describe huge swaths of America better than a phrase spotted on the back of a top-fuel dragster at an NHRA event: "You can never have too much horsepower or ammunition." If Cadillac CEO and wily Canuck Steve Carlisle has his way, the revised phrase would substitute "torque measured in Newton-meters" for "horsepower." Starting with the 2020 model year, America's luxury brand will add torque figure badges to CT and XT models, beginning with the XT6. The badge above kinda almost sorta represents the torque produced by the luxury crossover's 3.6-liter V6. That badge did not appear on the XT6 we photographed at the Detroit Auto Show. In U.S. parlance, twist in the XT6 comes to 271 pound-feet. Translated to Newton-meters, that's 367 Nm. Then round that up to the nearest 50, which Cadillac will do, and one arrives at 400. True, the rounding prevents a future of number jumbles like the 2020 XT6 367 vs. the 2021 XT6 419T. Nevertheless, we don't know why Cadillac is rounding to the nearest 50 instead of the nearest 25, since 50 Nm is about 37 lb-ft and could conceal a decent torque increase between model years. A "T" denotes turbocharging, and we imagine there'll be designations for hybrids and electric cars. We think most modern attempts at engine-based nomenclatures soon get as complicated as ciphers or come unmoored from their original scheme. And based on our experience with The Average Car Buyer, they don't care. A bigger number, no matter what that number represents, means more, which is the important thing. Because America, right? Maybe not. Carlisle said, "We're not talking about displacements any more," and the new badging will give consumers "a clear understanding of the power differences across the lineup." The brand believes torque provides a better comparison between ICE, hybrid, and EV powertrains and "the balance between fuel economy and performance." As for the immigrant unit of measurement, Carlisle told CNET, " It's metric, it's universal, it's global, we have to think about all the markets that we're doing business in." Oh, and, "Engineers certainly prefer Newton-meters." The new nomenclature will not be applied to V-series models or the Escalade, because the CEO holds that "special cars get special names." We should probably take a moment to reassure the CT and XT models that Steve Carlisle thinks you're all special, too. Just a different kind of special.