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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

2020 Cadillac CT5 loses the fake scoop

Well folks, the inevitable has happened. The 2020 Cadillac CT5 luxury sports sedan prototype has shed its hood scoop. Yes, we're as disappointed as you are that instead of being outrageous and brash, Cadillac is still going to try to be classy, understated and luxurious when it comes to its mainline models. And yes, we're being sarcastic here ... but there's a part of us that would kind of like to see the scoop survive. Anyway, the good news is that the scoop is only one of a few bits of fake bodywork and camouflage that the CT5 has shed. As such, we get our best look yet at the new Cadillac sedan, and it looks pretty good. The grille is very wide and not nearly as tall as the prominent prows of current Cadillacs. It actually doesn't even look as tall as the grille of the Escala concept that inspired the CT5's design. The profile of the CT5 isn't too radically different from existing Caddies, with a long hood and a short trunk. It is still a conventional sedan, though, and not a sedan-like hatchback like the Kia Stinger and Audi A5 Sportback and A7. This is evident by the open trunk lid our spy photographer caught. The taillights also continue to be slim and vertical, though we can't quite tell if they will have a horizontal elements at the bottom like on the XTS and XT4. The car also has very bold and thick angular exhaust tips. We expect the CT5 will go into production in 2019 as a 2020 model, and it will likely take the place of both the CTS and ATS, but not be much smaller than the CTS. It will likely use versions of existing Cadillac engines including the 2.0-liter turbo four-cylinder, naturally aspirated 3.6-liter V6, and twin-turbo 3.0-liter V6. We wouldn't rule out the 4.2-liter twin-turbo V8 for a potential CT5-V in the future. Related Video:

Cadillac ATS coupe and sedan get Midnight Editions

Horror stories and fairy tales make a mint by having the scariest things happen at midnight, but automakers make a mint by marketing midnight. Chevrolet busted out a Silverado Midnight Edition early this year, followed shortly thereafter by an Impala Midnight Edition. In between those two we got the Cadillac CTS Midnight Edition, and now comes an ATS following in the zero-dark-thirty tradition, according to GM Inside News. The ATS Midnight Edition will add $1,695 to the sedan price and $600 to the coupe. For that cash outlay you get black chrome on the grille, around the windows, and on the rear fascia, 18-inch "After Midnight" wheels, "sueded microfiber" trim on the steering wheel and shifter, plus the Cold Weather Package with a heated steering wheel and heated front seats. Just those few exterior changes make a big difference up front, increasing the appeal and aggression of the sports sedan without being ostentatious. You can't go dark with just any old ATS, though. The package is limited to rear- and all-wheel-drive versions of the Performance trim. And the color palette is reduced to four hues: Crystal White Tricoat, Red Obsession Tintcoat, Phantom Gray Metallic, and Black Raven. The three possible interior combos are Light Platinum with Jet Black accents, Morello Red with Jet Black accents, and Jet Black with Jet Black accents. Related Video: Featured Gallery 2015 Cadillac ATS Midnight Edition News Source: GM Inside News Design/Style Cadillac Coupe Luxury Special and Limited Editions Performance Sedan