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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

2016 Cadillac ATS-V brandishes 450 horses and 6-speed manual

Details about the hotly anticipated 2016 Cadillac ATS-V are tumbling out, and they look to be everything we could ask for in a high-performance Caddy coupe.
According to Road & Track, the ATS-V will use a version of the twin-turbocharged 3.6-liter V6 from the CTS Vsport, but the wick will be turned up to 450 horsepower and 445 pound-feet of torque. In glorious news for driving enthusiasts everywhere, that potent mill will be available with either a six-speed manual or eight-speed automatic.
According to R&T, the engine has a heap of high-performance tech to let it make the extra ponies, including titanium connecting rods, two water-to-air intercoolers, titanium turbines for the turbos and an additional radiator dedicated to cooling the gearbox and electronically locking differential. Keeping it all planted are a set of Michelin Pilot Super Sport tires, and a suspension with 50 percent more roll stiffness.

Is Lincoln MKC cutting into Cadillac SRX sales?

The two big American luxury brands of Cadillac and Lincoln are on surprisingly similar paths at the moment with both divisions hoping to redefine themselves and grow popularity. They're still early in the process with no clear winner yet, but things might actually be looking up for Lincoln's latest model, according to a monthly sales analysis from The Motley Fool. It seems, at least early on, that the new MKC crossover might be taking a bite out of the Cadillac SRX's growth.
The MKC launched just a few months ago and has been getting a big marketing push from a series of oft-mocked ads starring the smooth-talking Matthew McConaughey. The luxury CUV has been the popular, new kid on the block with growing sales since its introduction. While smaller than the SRX, the Lincoln starts at a lower price and offers better fuel economy.
Through June, the SRX performed well with sales up over 20 percent on average through June, according to The Motley Fool. However, July and August saw things plummet with year-over-year drops of 7 percent and 37 percent, respectively. It still far outsold the MKC in terms of actual units in a given month, but the Caddy's continued growth has appeared to stagnate.