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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

2020 Cadillac XT5 is barely being refreshed

Cadillac has been making a serious effort to expand its crossover offerings with the all-new XT4 and XT6. With them has come slight changes to Cadillac's design language, leaving the existing XT5 looking a little out of the loop. Well, it appears that's about to change ... sort of. One of our spy photographers caught a 2020 Cadillac XT5 out testing, and it has some changes that suggest a refresh. You do have to look closely to tell anything has changed, though. And even then, the only noticeable change is to the grille, which is now dotted with little quadrilateral shapes similar to those on XT4 and CT5. You can see one of the two current designs below. Otherwise, the bumpers and lights haven't been changed at all. View 21 Photos We suspect there will be other small changes in store for the crossover. It could switch from an eight-speed transmission to a nine-speed unit like the one the XT6 will use. This would be likely considering they both use the same V6 engine. We wouldn't rule out adding an optional turbo four-cylinder engine borrowed from the XT4, but that would be a fairly significant and less likely change. The interior could see some updates, and Cadillac could possibly try to shoehorn in its new infotainment system from the new batch of cars. Then again, changes could simply be limited to new materials and some extra features. With such a light update, we expect the updated 2020 XT5 will make its debut sometime this year with sales coming shortly after.

Submit your questions for Autoblog Podcast #326 LIVE!

We're set to record Autoblog Podcast #326 tonight, and you can drop us your questions and comments via our Q&A module below. Subscribe to the Autoblog Podcast in iTunes if you haven't already done so, and if you want to take it all in live, tune in to our UStream (audio only) channel at 10:00 PM Eastern tonight.
Discussion Topics for Autoblog Podcast Episode #326
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