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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

Cadillac confirms Blackwings will get manual transmissions and 3D-printed parts

Cadillac's upcoming 2022 CT4-V and CT5-V Blackwing will be the first GM production cars to utilize 3D-printed technology. In fact, the technology will be featured front and center on one of the cars' most hotly anticipated features — in a decorative medallion atop the shift knob of the manual transmission. Cadillac says that "additive manufacturing" (named as such because 3D printing accumulates tiny deposits of material to create the object) made the manual transmissions possible by reducing costs and waste. Aside from the medallion, the cars will employ two 3D-printed two HVAC ducts and an electrical harness bracket. "[The manual transmission is] something we know V-Series buyers want and itÂ’s something we knew we had to have, so we used innovative processes to make it happen,” said Cadillac performance variant manager Mirza Grebovic. Speaking of which, Cadillac commissioned a Harris Poll survey about manual transmissions and received some interesting results. For example, 66 percent of American adults surveyed know how to drive manual, and 55 percent said they've owned a standard shift car. Of those who don't, roughly 40 percent are either somewhat or very interested in learning. Interest is highest among two key demographics, 64 percent of those earning $75,000 or more in annual household income, and 62 percent of those ages 18-34. The findings seem to contradict what many automakers have said about lack of interest in manuals, with some declaring a sub-1 percent take rate when manuals are offered. Perhaps with a performance-oriented car such as the V-series, buyer preferences change. The mix of old school gearboxes and new school manufacturing techniques will result in what looks like a very potent car on paper. The CT5-V Blackwing is rumored to be powered by an updated 6.2-litter V8, while the CTS-4 Blackwing is said to be motivated by a turbo six. Neither will use the twin-turbo 4.2-liter V8 of their namesake, but they should prove to be worthy successors to the CTS-V and ATS-V. Related Video:

Cadillac ATS sedan is in its last year

Cadillac has just confirmed that the ATS Sedan dies at the end of the 2018 model year. In an e-mail to CarBuzz, spokesman Donny Nordlicht wrote, "Production of the ATS Sedan is ending due to extensive plant upgrades, expansion and re-tooling to prepare for the next generation of Cadillac sedans." The admission confirms several months of deduction based on a document trail put together by The Truth About Cars. Last December, TTAC reported that General Motors didn't list a 2019 Cadillac ATS sedan on VIN documents submitted to the National Highway Traffic Safety Administration. Only the coupe remained, the presumption being that 2018 would be the last year for the sedan. That presumption was bolstered by industry sleuth Bozi Tatarevic's discovery this week that GM hasn't included the ATS sedan in the carmaker's fleet order guide. The death of the four-door ATS won't surprise anyone paying attention to statements from Cadillac or ATS sales figures. Brand then-president Johan de Nysschen strongly hinted last summer that three sedans would bite the dust come 2019, and one would be refreshed. We've seen the gussied-up CT6, so that put the XTS, CTS, and ATS in the funeral home. The XTS would die an unavenged death, while the CTS downsized into the properly midsized CT5 and targeted buyers in the $35,000 to $45,000 range, overlapping with $34,595 ATS sedan pricing by doing so. The ATS would go on hiatus, eventually resurrected as a compact luxury offering possibly called CT3 in coupe form and CT4 as a sedan sometime around 2020. As for the market situation, ATS sales are up 7.3 percent in the U.S. through the end of April this year compared to 2017. However, the ATS sold only 13,100 units in the U.S. in 2017, compared to 21,505 units in 2016 and a high of 38,319 in 2013, its first full year on sale. Assuming new Cadillac president Steve Carlisle stays the predicted course, GM might keep the ATS Coupe as a lure to sporty buyers in the segment until a possible CT5 coupe arrives. Otherwise, Nordlicht's e-mail said "Cadillac's future sedan portfolio will consist of three sedans, positioned in different segments and clearly differentiated by size and price." The 2019 ATS Coupe will stick with its three current engines, the 2.0-liter turbo with 272 horsepower and 295 pound-feet of torque, the 3.6-liter V6 with 335 hp and 285 lb-ft, and the 3.6-liter twin-turbo V6 in the ATS-V with 464 hp and 445 lb-ft of torque.