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Mystery shoppers love Infiniti, hate Tesla

Infiniti, followed by Lexus tied with Mercedes-Benz took the top two spots for best sales experience according to mystery shoppers from the latest Pied Piper Prospect Satisfaction Index, while EV manufacturer Tesla recorded the lowest overall score. Not surprisingly, premium brands dominated the top ranks. Including the three already mentioned, luxury brands occupied seven of the top ten spots and included Audi, BMW, Porsche, and the only American brand to crack the upper echelon, Cadillac. Toyota, Volkswagen, and Nissan rounded out the first ten positions. The news for domestic automakers isn't good. Aside from Caddy, the only other star-spangled automaker to score above the industry average is Chrysler. The rest of FCA, most of GM, and all of Ford fell below the line. But Pied Piper's mystery shoppers handed Tesla the biggest walloping – the company is ten full points below the next lowest brand, Volvo, and its score of 86 is 17 below the average of 103. It's baffling, considering the company's touted direct-sales model. "Tesla leaves me scratching my head," Fred O'Hagan, Pied Piper's president and CEO, told Wards Auto. "They own all of their stores, so you would think each one would be doing the same thing. But they're not. Tesla is consistent in its inconsistencies." O'Hagan added that there's a "huge variation" in Tesla's store-to-store effectiveness, and that in some cases, shoppers found showroom workers that acted more like "museum curators," Wards Auto reports. It might be popular to call Tesla the Apple of the car world, but based on Pied Piper's work, the brand has a long way to go to emulate the uniform shopping experience of an Apple Store. The news might be bad for Tesla, but even for the brands that scored below average, there's cause for celebration. Only Tesla and Mini lost points in this year's rankings, and only Mercedes and Lincoln held steady. Every other brand, including Infiniti, which topped the index for the first time, gained at least one point. The biggest improvements belong to Porsche, Land Rover, and Mitsubishi, which all jumped five points. Pied Piper's annual Prospect Satisfaction Index uses mystery shoppers – over 6,100 this year – from across the country to assess dealers and generate rankings from over 50 individual factors. News Source: Pied Piper via WardsAuto Green Audi BMW Cadillac Chrysler Infiniti Lexus Mercedes-Benz Nissan Tesla Toyota Car Buying Car Dealers study

Combative de Nysschen defends Cadillac move, naming change

Johan de Nysschen isn't afraid of taking quick, decisive actions, even if they are criticized. Since taking the wheel at Cadillac, he instigated moving the luxury division's base of operations to Manhattan's SoHo neighborhood and introduced a new naming scheme for the future of the brand, like he did at Infiniti. The polarizing boss recently explained his feelings about the future of Cadillac in more depth on his Facebook page, but unfortunately only his friends could read it. Thankfully, Daily Kanban posted much of the strongly worded missive for the whole world to see.
Much of the message examines the decision to move some employees to New York. De Nysschen claims that it's all about giving Cadillac distance from Detroit to reshape itself. It allows for, "No distractions. No side shows. No cross-brand corporate considerations. No homogenized lowest common denominator approach. Just pure, unadulterated, CLASS."

Cadillac to expand V-Series but discontinue CTS-V and ATS-V

Cadillac said Tuesday it will expand its V-Series performance sub-brand with the arrival of the CT6-V sedan in 2019 ( formerly known as the CT6 V-Sport), with plans to add high-performance variants across its portfolio. The flipside to that expansion is the sunsetting of its two existing V-Series performance cars, the ATS-V (both coupe and convertible) and CTS-V sedan. Two new unspecified sedans will slot below the CT6 in Cadillac's lineup, a spokesman said. The CT6-V will arrive next spring, roughly a year after it bowed at the New York auto show. It will feature Cadillac's new "Blackwing" V8, a twin-turbo engine that displaces 4.2 liters and produces an estimated 550 horsepower and 627 pound-feet of torque, sending it through GM's new 10-speed automatic transmission to drive all four wheels. A less-aggressive version of the engine will also appear in the CT6 Platinum model, offering 500 horsepower and 553 lb-ft of torque. "Beginning with the debut of the CTS-V Sedan in 2004, the V-Series sub-brand sparked new life into Cadillac," Mark Reuss, executive vice president and president of GM Global Automotive Group and Cadillac, said in a statement. "As a result of the overwhelming response the CT6 V-Sport received when revealed in early 2018, we've decided to formally make it a V-Series, signaling the expansion of V-Series." View 61 Photos A Cadillac spokesman tells Autoblog the 2019 model year will be the last for the ATS-V and CTS-V. The ATS-V is powered by a twin-turbo 3.6-liter V6 that's good for 464 hp and 445 lb-ft of torque, an increase of 262 hp and 173 lb-ft from the base, four-cylinder ATS, which is also set to go to pasture at the end of the 2018 model year. The CTS-V, meanwhile, boasts a 6.2-liter supercharged V8 under its carbon-fiber hood that puts out 640 horsepower and 630 pound-feet of torque, good for a 3.7-second 0-60 mph time and a top speed of 200 mph. In a Quick Spin review last year, Autoblog Editor-in-Chief Greg Migliore called the car "old-school muscle in an Esquire-approved suit. It's 'roids and cufflinks." As for what's next for an expanded V-Series, Cadillac has the new XT4 crossover, and already other companies are banking on performance versions of crossovers. Cadillac's also developing a less expensive luxury sports sedan called the CT5. It's also said to be planning a production version of the Escala concept starting in late 2021, so those could be possibilities.