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Book by Cadillac subscription service returns next year

Cadillac rolled out its subscription service Book by Cadillac at the beginning of 2017. On December 1, 2018, the automaker put the service on hiatus after having made a few revisions and learned a lot of lessons. Just a month later, brand president Steve Carlisle told GM Authority at this year's Detroit Auto Show that Book was definitely returning. A week after that, GM chief financial officer Deborah Wahl said Book 2.0 could be ready as soon as Q2 this year. It's taken a touch longer than expected to sort out the kinks, but Automotive News reports Wahl told an audience at the J.D. Power/NADA AutoConference L.A. that the real return happens in the first quarter of 2020.  When Book went on hiatus last year, the service charged $1,800 per month for insurance, maintenance, unlimited miles, the ability to swap into any Cadillac at will, and concierge-like vehicle delivery to your location with amenities like bottled water, umbrellas, and detailing. Good things came of it for the brand, such as the 70% of subscribers who'd never owned a Cadillac. Yet the drawbacks were too much. At one point, the carmaker said Book's halt was due to technical issues like "snags with the back-end technology used to support the service" that hampered customer service and increased costs. Cadillac managed the Book's fleet, as opposed to the dealers, and consumer choice — or a lack of it — played a role in the hiatus. In Carlisle's comments to GMA, he said that subscribers didn't swap out vehicles nearly as much as expected. Even though everything up to the full-fat V-Series models was in the catalogue, Carlisle said of the customers, "They wanted an XT5." The devotion to that one product changed the economics. "Are [subscribers] going to stay in that service if thatÂ’s what they realize they want?" he asked. "It is inherent in that model that we maintain more than one car per customer. And you got to think through the economic implications of that. Particularly if utilization is a lot lower than we thought because people are switching less than we thought." Wahl didn't offer any specifics on how Book 2.0 will differ from Book 1.0, only saying that there will be more "convenience, flexibility and value for potential subscribers." There will be less focus on swapping cars, and Cadillac will "base it off the dealer network." Since the brand's 900 U.S. dealers have the inventory, anyway, that should help both parties.

2021 Cadillac Escalade Super Cruise Review | Road trip royalty

There is no better road trip vehicle on sale today than a Super Cruise–equipped 2021 Cadillac Escalade. So long as you have the money to put fuel in it, the Escalade will reward you with the most relaxing and comfortable experience in the business. ItÂ’s simple, really. Sitting back and not having to even worry about touching the steering wheel or pedals for hundreds of miles at a time does the trick. Every other driving-assistance system out there requires some degree of steering wheel interaction — even TeslaÂ’s Autopilot — but CadillacÂ’s ingenious driver-monitoring system solves the problem. You might be wondering why IÂ’m writing a full review dedicated solely to Super Cruise. To answer your question, itÂ’s because GM just rolled out its biggest update to the system ever. I also was planning to drive from Michigan to Buffalo, N.Y., which would put it through a lengthy highway test over a route that is almost entirely Super Cruise compatible — remember, Super Cruise only works on highways that GM has mapped with LiDAR technology.  Super Cruise launched in the Cadillac CT6, a model that is no longer in the Cadillac lineup. This updated, next-gen Super Cruise is rolling out in multiple new Cadillacs, as well as Chevys and soon GMC products, too. Its first home, though, is in the recently redesigned Cadillac Escalade, a perfect product to showcase the systemÂ’s impressive abilities. So, whatÂ’s new? The big feature update is something called “Lane Change on Demand.” Just tap a turn signal stalk with the system activated, and the Escalade will change lanes all on its own. A little graphic pops up in the instrument cluster that says the car is “looking to make sure itÂ’s safe.” It then begins to move over. Once itÂ’s done, another graphic informs you that the lane change was successfully completed.  Moving over one lane takes about twice as long as a human driver would, but exercising caution with automation seems like a wise move. Changing lanes mid-curve works just fine on gentle turns. The Escalade will attempt to change lanes on tighter-radius curves, but it took more than 10 seconds to complete the change on a couple occasions, which just doesnÂ’t feel safe or inspire confidence. I did encounter one big issue with the auto lane-change system, but it was unrelated to the systemÂ’s performance. A “check right rear turn lamp” warning popped up about 100 miles into the trip.

GM under fire from safety advocates over braking problem caused by recall fix

Safety experts are lambasting General Motors over what they say is the automaker’s slow notification of owners of certain 2019 sedans and trucks that a recall fix could cause power braking to fail and increase the risk of a crash, the Detroit Free Press reports.  GMÂ’s original recall in December targeted about 550,000 Cadillac CT6 sedans and Chevrolet Silverado 1500 and GMC Sierra 1500 pickups, all from the 2019 model year, over potentially defective electronic stability control and antilock brakes. In that case, GM said the errors would not show up as a diagnostic warning on the instrument cluster. But after GM had done recall work on 162,000 vehicles, about 1,700 owner have complained that their power brakes didnÂ’t work after they had the recall done and then used the OnStar app to start their vehicle. GM then issued a supplemental fix for customers whoÂ’d already had their vehicles serviced. In this case, a diagnostic warning should illuminate saying either “Service Brake Assist” or “Service ECS,” which GM says is a signal that a customer should not drive the vehicle and instead call their dealer, which will tow the vehicle and have it repaired. Safety advocates say the automaker hasnÂ’t gone far enough to protect customers. “The fact that you could potentially start a vehicle and not have brakes is a pretty risky proposition,” Sean Kane, president of the Safety Research and Strategies, which works on auto issues for plaintiffs and governmental organizations, told the Freep. “The fact that they wouldnÂ’t notify owners (sooner) is pretty stunning.” GM told the Freep it was required to notify the National Highway Traffic Safety Administration and file paperwork before it notified customers about the original recall, which was made Dec. 12. It then had to investigate and resolve the problem created by its original recall fix before alerting customers. GMÂ’s call center and dealers are contacting the remaining 900 customers who havenÂ’t yet had the update made to the original recall repair. GM also hired a vendor to send recall letters to the 550,000 customers affected by the original recall notifying them about the update. There are no known injuries or deaths related to the problem. Read the Freep story here.