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Mystery shoppers love Infiniti, hate Tesla

Infiniti, followed by Lexus tied with Mercedes-Benz took the top two spots for best sales experience according to mystery shoppers from the latest Pied Piper Prospect Satisfaction Index, while EV manufacturer Tesla recorded the lowest overall score. Not surprisingly, premium brands dominated the top ranks. Including the three already mentioned, luxury brands occupied seven of the top ten spots and included Audi, BMW, Porsche, and the only American brand to crack the upper echelon, Cadillac. Toyota, Volkswagen, and Nissan rounded out the first ten positions. The news for domestic automakers isn't good. Aside from Caddy, the only other star-spangled automaker to score above the industry average is Chrysler. The rest of FCA, most of GM, and all of Ford fell below the line. But Pied Piper's mystery shoppers handed Tesla the biggest walloping – the company is ten full points below the next lowest brand, Volvo, and its score of 86 is 17 below the average of 103. It's baffling, considering the company's touted direct-sales model. "Tesla leaves me scratching my head," Fred O'Hagan, Pied Piper's president and CEO, told Wards Auto. "They own all of their stores, so you would think each one would be doing the same thing. But they're not. Tesla is consistent in its inconsistencies." O'Hagan added that there's a "huge variation" in Tesla's store-to-store effectiveness, and that in some cases, shoppers found showroom workers that acted more like "museum curators," Wards Auto reports. It might be popular to call Tesla the Apple of the car world, but based on Pied Piper's work, the brand has a long way to go to emulate the uniform shopping experience of an Apple Store. The news might be bad for Tesla, but even for the brands that scored below average, there's cause for celebration. Only Tesla and Mini lost points in this year's rankings, and only Mercedes and Lincoln held steady. Every other brand, including Infiniti, which topped the index for the first time, gained at least one point. The biggest improvements belong to Porsche, Land Rover, and Mitsubishi, which all jumped five points. Pied Piper's annual Prospect Satisfaction Index uses mystery shoppers – over 6,100 this year – from across the country to assess dealers and generate rankings from over 50 individual factors. News Source: Pied Piper via WardsAuto Green Audi BMW Cadillac Chrysler Infiniti Lexus Mercedes-Benz Nissan Tesla Toyota Car Buying Car Dealers study

Meet the next president's new Beast, a giant bomb-proof limo

We don't know who will be our president in 2017, but now we have a better idea of how that person will be transported on land. The next presidential limo, officially referred to as the presidential state car, will be another Cadillac. And a big one. You're looking at a lone spy photo of a car that will be of high interest to actual spies – not to mention Secret Service agents and lots of law-enforcement types. President Obama has been riding around in a Cadillac nicknamed The Beast for a while now. (It recently made an appearance on Comedians in Cars Getting Coffee.) Over the Secret Service radios, it goes by Cadillac One and Limo One. While the current car looks like a stretched Cadillac DTS sedan, it's actually kind of huge and built on a Chevrolet Kodiak medium-duty truck chassis. The same is likely to be true again, but this one will look a lot more like the latest Cadillac models. Through the camo we can see a front end reminiscent of the new CT6 large sedan. Imagine one of those scaled to about 5/3 of the production car and you've got the right idea. Fun fact: It will be the first presidential limo to feature Caddy's new wreathless crest logo on its grille. View 6 Photos As for features, we're in the dark and will remain so even after the new president-mover goes into service. The details are a legitimate matter of national security, but you can bet it's bulletproof, can withstand small bombs, and has some kind of onboard secondary air supply in case of a chemical or biomedical warfare attack. Oh, and it has that big red phone in back in the event things get really bad. The new one will no doubt carry the latest communications and safety technology. The new presidential limousine has been in the works for some time. The government sent out a request for proposals in 2013, and this model is expected to go into service sometime in 2017. Chances are it will make its debut at the inauguration of [INSERT CONTROVERSIAL NAME HERE] in about a year's time. Related Video:

Alonso's Cadillac team wins 2019 24 Hours of Daytona

Two-time Formula One champion Fernando Alonso won the rain-shortened 24 Hours of Daytona, overhauling Felipe Nasr two laps from the eventual finish on Sunday. The Spaniard became only the third Formula One champion to win the race, joining Phil Hill (1964) and Mario Andretti (1972). "It's amazing," Alonso told NBCSN. "Just an amazing experience with this team, from the test and now the race –- a perfect execution of the race. "Very different conditions and we've been competitive in everything –- dry, wet, night and day. Really happy for the team and all the guys." Alonso, who retired from Formula One racing after the 2018 season, said the victory would rank very high among all his accomplishments. "To win this kind of endurance racing at iconic places like Daytona means a lot," he said. "With zero experience and background in endurance before (last year) it's quite a big thing." Already the winner of last year's 24 Hours of Le Mans, the 37-year-old Alonso will attempt to complete the Triple Crown of motorsports by capturing the Indy 500 in May. Driving the Wayne Taylor Cadillac DPI, Alonso took command of the race for keeps when Brazilian Nasr failed to navigate turn one and drove into deep water, losing a 1.5-second advantage. By the time Nasr had things under control, Alonso was 12 seconds ahead. Kamui Kobayashi, Jordan Taylor and Renger vanDer Zande teamed up with Alonso for the victory in his second try in the 24-hour race which was twice red-flagged because of rain and water on the track and was halted 10 minutes early. "With all the rain, I've never seen a race like this," Team Penske boss Roger Penske told NBCSN. Alexander Rossi was the only other driver to finish in the lead lap. He took third. Italian Alex Zanardi's return to endurance racing 17 years after he lost both legs in a horrific race wreck got off to a bad start 90 minutes into the race, At the beginning of his first stint driving, Zanardi encountered a problem with his steering wheel. The 52-year-old was using a special wheel with hand controls for the car, and the connecting pins were damaged when he attempted to connect it as the car was dropped from the jack. His No. 24 BMW Team RLL team finished 32nd overall and ninth in class. Full results. Related Video: Featured Gallery 24 Hours of Daytona 2019 View 20 Photos Motorsports Cadillac daytona